Remote Worker Emergency Calling Overview
The Remote Worker Emergency Calling feature enables customers to provide reliable emergency calling support to remote workers by using remote Virtual Private Network (VPN) connections. Emergency calls from off-premises users are routed to the Public Safety Answering Point (PSAP), and user-provided location information is delivered with each call.
To use this feature, remote workers must confirm or update their location whenever their device registration is interrupted. A customizable disclaimer notice is first displayed on the devices that are designated for off-premises (connected remotely to the customer network), which advises the users to provide correct location information. After the location information is provided, the off-premises location that is currently associated with the designated device is displayed. Users can confirm their current location or select another previously stored location from their device display; if their location is new, they are directed to the Cisco Emergency Responder Off-Premises User web page to create a new location.
Before completing this process, the administrator may restrict the device to calling a single configured destination. This action ensures that the device user has acknowledged the disclaimer and provided current location information before the device is enabled for normal use.