In Unity Connection, two users, Application Administrator and
Platform Administrator are created at the time of installation. Both the user
accounts enable the administration of different web pages in Unity Connection.
Application Administrator is a user without a mailbox that
provides access to Cisco Unity Connection Administration, Cisco Unified
Serviceability, and Cisco Unity Connection Serviceability web pages.
Administrator provides access to Command Line Interface (CLI), Cisco
Unified Operating System Administration, and Disaster Recovery System (DRS).
Do the following steps to configure voice messaging in an
Customizing the user templates for personalized user accounts.
Importing users through LDAP and Cisco Unified CM.
Synchronizing the Cisco Unified CM imported end users.
Defining the class of service for users with or without
Enabling HTML Notification for users
See the following sections to understand the importance of voice
User Templates and User Accounts: A user template is a way to
apply configurations to a new user. The user template consists of the
authentication rules, class of services, schedules, and a number of other
configuration options and settings. If you change the template in any way, the
users already created based on this template are not affected. However, new
users that are created based on this template adopt all new changes that were
made to the template. By default, you have two user templates, Administrator
Template and Voicemail User Template. You can also create your own customized
With Unity Connection, the administrator can configure the users
with mailboxes and without mailboxes. The default application administrator
user that cannot send, receive, or forward voice message is an example of user
without mailbox, and is created using the administrator template. While the
users with mailbox that can send, receive, and forward messages to other users
using phones or web clients are based on voicemail user template. Users can
also send video greetings to other voicemail users. For more information on
user templates and settings, see the
Creating Users: You can either manually add users or import them
from the LDAP directory or Cisco Unified CM configured AXL server on the
Cisco Unity Connection Administration page.You can also use Bulk Administration
Tool (BAT) to create users with and without mailbox. For more information on
creating users, see the
Class of Service and Membership status: Class of service (COS)
is a parameter that defines the limits and permissions for using
Unity Connection. COS can be configured for users with mailbox and controls the
user access to various features and applications such as, message length and
using IMAP capability. You can customize the way COS handles the various
options by editing or creating a new COS depending on your business needs. For
more information on class of service, see the
Class of Service
You can modify class of service membership status for individual
user accounts to restrict access for various features using default COS defined
during installation. For more information on class of service and class of
service membership, see the
User Attributes chapter.
Distribution List: A distribution list is a systematic way to
group multiple users in Unity Connection that allows to send and receive voice
messages to users that need the same type of information. For more information
on distribution lists, see the
System Distribution List
Contacts: Contacts are the users that frequently communicate
with Unity Connection users. The contacts are part of voice messaging system
with voice mailbox account other than the Unity Connection server. Contacts can
be configured as part of VPIM messaging and are accessible using directory
access, name dialing access and Personal Call Transfer Rules. For more
information on contacts, see the
Notification Templates: The notification feature allows alerting
the user outside the context of a web page of an occurrence, such as the
delivery of email or voice message. User accounts in Unity Connection can be
configured for HTML notification on desired email addresses. The default
notification templates or the ones customized by administrators provides an
easy access to subscriber messages by enabling the HTML notification device.
For example, the administrators can configure the HTML templates to include
header, footer, logos, images, MWI status, and hyperlink to the Mini Web Inbox.
For more information on notification templates, see the