Troubleshoot a Failed Migration
A migration may fail while updating the remote destination on Unified CM. Use this troubleshooting task if the Remote Destination list on Unified CM shows that some migrated users still have the old ciscospark.com Destination Number.
Procedure
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If you opted to wait for the daily discovery, ensure that the 07:00 to 11:00 UTC discovery window has passed since you initiated the migration in Cisco Webex Control Hub. If the discovery window has elapsed, check in Cisco Webex Control Hub to see if any users are showing in error state for Call Service Connect. If the user shows an error, select Connect to view the error details, and then:
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If you opted to restart the Call Connector, check in Cisco Webex Control Hub if any users are showing error for Call Service Connect. If the user shows an error, select Connect to view the error details, and then: