Cisco Emergency Responder Administration Guide for Release 12.5(1)

Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W

Index

A

Add Analog phone 1

Add New ERL 1

Add New ERL page 1 2

Add New Manual Phone page 1

Add New Synthetic Phone page 1

Add Role page 1

Add Subscriber page 1

Add User Group page 1

Add User page 1

addali 1

addanalogphone 1

adderl 1

adding

ERLs 1

onsite alert (security) personnel 1

switches 1

addsubscriber 1

Admin Utility

using 1

web interface 1

administration

troubleshooting 1

administrative interfaces 1

administrator password 1

ALI (automatic location information)

definition 1

exporting 1

reconciling discrepancies 1

setting up 1

submission requirements 1

ALI Formatting Tool 1

generating a formatted ALI file 1

overview 1

ALI Formatting Tool page 1

ALI Information page 1

alitool 1

analogsearch 1

ANI (automatic number identification) 1

assigning

calling search space 1

ERL to switch ports and phones 1

phones to partition 1

Audio Driver log 1

audit trail

ERL 1

B

backing up configuration 1

Backup 1

Backup Device List page 1

Backup History page 1

Backup Status page 1

backupstatus 1

Bell-Canada

using AFT for 1

Bulk TN Update 1

Bulk TN Update button 1

bulklosquery 1

bulktnupdate 1

busy signal 1

C

call history

troubleshooting 1

viewing 1

Call History 1

Call History page 1

callhistory 1

calling search space

assigning 1

Cisco Emergency Responder 1

creating 1

CAMA (centralized automated message accounting)

definition 1

obtaining 1

capacity planning 1

ccmversion 1

CDP (Cisco Discovery Protocol)

Cisco Emergency Responder server 1

CER Admin log 1

CER Phone Tracking log 1

CER Server log 1

Cerdbmon log 1

certdelete 1

certdisplay 1

certificate 1

Certificate List page 1

Certificate Management/IPSec log 1

Certificate Monitor page 1

certificateFindList 1

certificateMonitor 1

certificates

deleting 1

displaying 1

downloading 1

downloading a signing request 1

monitoring expiration dates 1

regenerating 1 2

uploading 1

certmanage 1

certshow 1

Changing the IP address on a Cisco Emergency Responder Publisher Server 1

Changing the IP address on an Emergency Responder Publisher Server 1

Cisco Communications Manager Clusters 1

Cisco Emeregency Responder

troubleshoot 1

Cisco Emergency responder

locations, work with 1

Cisco Emergency Responder

Admin Utility web interface 1

backing up and restoring configuration 1

calling search space 1

Cisco Unified Communications Manager user 1

clusters 1

configuration 1

configuration overview 1

configuration settings reference 1

data integrity and reliability 1

deploying 1

Disaster Recovery System web interface 1

emergency call telephony configuration 1

features 1

how it routes calls 1

installation 1

installation procedure 1

local service provider 1

logging into and out of 1

network overview 1

partition 1

plan for 1

preparing network 1

preparing users 1

route points 1

serviceability settings reference 1 2

terminology 1

troubleshoot 1

understanding 1

updating after adding devices 1

users 1

Cisco Emergency Responder cluster

phones moving between clusters 1

track phones 1

Cisco Emergency Responder group

capacity planning 1

configuring 1

telephony settings 1

Cisco Emergency Responder Group Settings page 1

Cisco Emergency Responder groups 1

Cisco Emergency Responder server

configuring 1

starting and stopping 1

Cisco Emergency Responder Server Groups in Cluster page 1

Cisco Emergency Responder Serviceability

configuration 1

Cisco EnergyWise Phones - End user experience 1

Cisco ER server

troubleshooting 1

Cisco IP SoftPhone

supported version 1

Cisco Unified CallManager

configuring emergency calls 1

Cisco Unified Communications Manager

changing version 1

configuration 1

identifying supported clusters 1

Stalled upgrade 1

troubleshooting 1

Cisco Unified Communications Manager Clusters page 1

Cisco Unified Operating System: Upgrade 1

CLI log 1

CLM log 1

clmFileUpload 1

cluster database host

updating 1

clusterdbhost 1

clusterFindList 1

clusters

configuring 1

collecting

emergency call history logs 1

system logs 1

trace and debug information 1

communications manager 1

configuration

backing up 1

Configure Cisco Unified Operating System for Cisco Emergency Responder 1

Configure IP Subnet page 1

configuring

Cisco Emergency Responder group 1

Cisco Emergency Responder group telephony settings 1

Cisco Emergency Responder overview 1

Cisco Emergency Responder server 1

Cisco Emergency Responder servers and groups 1

Disaster Recovery System 1

gateways 1

phone route plan 1

SNMP 1 2

subnet ERLs 1

switch ports 1

switch ports a few at a time 1

switches 1

configuring IP subnet-based ERLs 1

Control Center

using 1

Control Center page 1

controlcenter 1

controlcenterservice 1

convertali 1

converting PS-ALI data 1

cpu 1

CPU and Memory Usage page 1

CPU Log Files page 1

Create route patterns on Unified CM 1

creating

alternate emergency call numbers 1

calling search space 1 2

Cisco Emergency Responder partition 1

Cisco Emergency Responder route points 1

Cisco Emergency Responder users 1

Cisco Unified Communications Manager user 1

CTI ports 1

ELIN route patterns 1

ELIN translation patterns 1 2

ERL (emergency response locations) 1

partition 1

Creating Route Patterns for Inter-Cisco Emergency Responder-Cluster Communications 1

CTI

applications, call forwarded by 1

creating ports 1

CTL

downloading 1

uploading 1

ctldownload 1

D

data integrity 1

database

changing host details 1

updating the cluster database host 1

debug

setting 1

defalivalues 1

Default ALI Values page 1

defining

phone manually 1

schedule 1

test ERLs 1

Deleting and Regenerating a Certificate 1

deleting group 1

deploying

one site, one PSAP 1

one site, satellite offices 1

one site, two or more PSAPs 1

overview 1

two or more sites 1

Deployment in two main sites with Clustering over the WAN 1

DID (direct inward dial)

definition 1

obtaining numbers 1

Disaster Recovery System

configuring 1

using 1

web interface 1

Disk Usage page 1

Disk Usage tool 1

diskusage 1

Download utility

using 1

drf_backup 1

drf_backupstatus 1

drf_history 1

drf_logon 1

drf_restore 1

drf_restorestatus 1

drf_restoreStep1 1 2

drf_restoreStep2 1 2 3

drf_restoreStep3 1 2 3

DRS log 1

E

e911adminutil 1

e911calldetails 1

e911serviceabillity 1

ELIN (emergency location identification number)

creating route patterns 1

creating translation patterns 1 2

definition 1

obtaining DIDs 1

setting up numbers 1

troubleshooting not sent to PSAP 1

Email Alert Settings page 1

emailalert 1

emergency call

busy signal 1

Cisco Unified CallManager configuration 1

collecting history 1

creating alternate numbers 1

creating route points 1

definition 1

history problems 1

how routed 1

not intercepted 1

troubleshooting 1

troubleshooting incorrect location information 1

troubleshooting not sent to correct PSAP 1

viewing history 1

emergency caller

definition 1

Emergency Responder

upgrade overview 1

Emergency Responder cluster

deleting group 1

identifying members 1

Emergency Responder group

deleting from cluster 1

identifying cluster members 1

enhanced 911 (E911)

overview 1

terminology 1

understanding 1

ERL (emergency response locations)

administrator role 1

assigning to ports 1

definition 1

exporting 1

exporting port/ERL configuration 1 2

identifying 1

identifying default 1

identifying onsite alert (security) personnel 1

importing 1

importing configuration 1 2

management 1

manually-defined phones 1

migrating ERLs 1

setting up 1 2

understanding 1

unlocated phones 1

viewing audit trail 1

ERL Audit Trail page 1

ERL debug tool export 1

ERL Debug Tool page 1

ERL Migration Tool page 1

erlaudittrail 1

erldata 1

erldebug 1

erlmigration 1

Error and system messages 1

ESZ (emergency service zone)

definition 1

Ethernet Configuration page 1

Event Viewer

message "No port to place call" 1

using 1

Event Viewer log 1

Event Viewer page 1

events 1

viewing 1

example

one site, one PSAP 1

one site, satellite offices 1

one site, two or more PSAPs 1

two or more sites 1

Export ERL Data page 1

Export IP Subnets page 1

Export LAN Switch page 1

Export Manual Phones page 1

Export PS-ALI Records page 1

Export Switch Ports page 1

Export Unlocated Phones page 1

exporterl 1

exporting

ALI 1

ERL 1

switch port/ERL configuration 1 2

switches 1

exportipsubnets 1

exportlanswitch 1

exportmanualphone 1

exportswitchports 1

exportunlocatedphones 1

F

features

Cisco Emergency Responder 1

File Management Utility page 1

filemgmtutil 1

Find and List IP Subnets page 1

Find and List Manually Configured Phones page 1

Find and List Maunally Configured Phones page 1

Find and List Roles page 1

Find and List User Groups page 1

Find and List Users page 1

Find Conventional ERL Data page 1

Find Intrado ERL page 1

G

gateway

configuring 1

H

hardware 1

prerequisites, for installation 1

supported phones and switches 1

hardware status

viewing 1

Hardware Status page 1

history 1

backup 1

restore 1

HTTP Error 500 1

I

icons

control center 1

identifying

Cisco Unified Communications Manager clusters 1

groups in cluster 1

onsite alert (security) personnel 1

switches 1

unlocated phones 1

Import ERL Data page 1

Import IP Subnets page 1

Import LAN Switch page 1

Import Manual Phones page 1

Import Switch Ports page 1

importerl 1

importing

ERLs 1

switch port and ERL configuration 1 2

switches 1

importipsubnets 1

importlanswitch 1

importmanualphones 1

importphone 1

importswitchports 1

Install DB log 1

Install/Upgrade log 1

installation

hardware and software prerequisites 1

on new system 1

installed software

viewing 1

integrating 1

with network management systems 1

Intrado

configuring Intrado ERLs 1

configuring Intrado VUI settings 1

Intrado V9-1-1 for Enterprise Service 1

scheduling Intrado updates 1

Intrado Schedule page 1

IP Address and Hostname

Change IP Address 1

Change IP Address and Hostname Task List 1

Example, change IP Address and Publisher Hostname 1

Example, changing publisher hostname 1

overview 1

Post change tasks 1

Post-change tasks for nodes 1

Post-change tasks, nodes 1

Pre-Change Setup 1

Pre-Change Setup Tasks 1

Pre-Change Task List for Nodes 1

Pre-Change Tasks and System Health Checks 1

Repair, database replication 1

Reset, database replication 1

system health 1

Troubleshoot, cluster authentication 1

Troubleshoot, database replication 1

Troubleshoot, network 1

Troubleshoot, network time protocol 1

Troubleshoot, NTP on Publisher Nodes 1

Troubleshoot, NTP on Subscriber Nodes 1

Troubleshooting 1

Using CLI 1

Using Unified Operating System GUI 1

Verify, database replication 1

IP Preferences page 1

IP Subnet Phones page 1

ipprefsFindList 1 2

ipsec 1

IPSec

changing policy 1 2

displaying policy 1 2

management 1

setting up new policy 1

IPSec Policy List page 1

ipsecFindList 1

ipsecmanage 1

ipsubnet 1

ipsubnetphones 1

ipsubnetsearch 1

IPv6 1

Restrictions 1

J

JTAPI incompatibility warning 1

JTAPI log 1

JTAPI route point registration failure alarm 1

L

LAN Switch Details page 1

lanswitch 1

licensing 1

Linux upgrades

troubleshooting 1

listEthernet 1

listNTPServers 1 2

listPublisher 1

listSMTP 1

Local Route Group 1

log

emergency call history 1

logging in

procedure 1

logging into Cisco Emergency Responder 1

login

troubleshooting 1

logs

system 1

using 1

logsservice 1

M

maintaining data integrity and reliability 1

managing

ERLs 1

performance 1

phones 1

Managing Certificates and Certificate Trust Lists

page 7-11 1

Managing Security 1

Manual Backup 1

Manually Configured Phones page 1

Memory Log Files page 1

MIB2 SystemGroup Configuration page 1

mib2systemgroup 1

migrating ERL

migrating conventional ERL data 1

migrating Intrado ERL data 1

Modify Role page 1

Modify User Group page 1

Modify User page 1

monitoring subsystem status 1

MSAG (master street address guide)

definition 1

N

NENA (National Emergency Number Association)

definition 1

network 1

administrator's role 1

how Cisco ER fits into 1

management systems, integrating with 1

preparing 1

Network Configuration page 1

network status

viewing 1

non-PSAP deployment 1

NTP Server List page 1

NTP server settings 1

ntpServer 1

O

obtaining

CAMA or PRI trunk 1

DIDs for ELINs 1

off-premise user 1

offpremiseserl 1

ofpsecondarystatus 1

onsite alert (security) personnel

identifying 1

not getting calls 1

not getting email or page 1

preparing users 1

Onsite Alert Settings page

export 1

import 1

operating system

administrator password 1

logging in 1

overview

call routing 1

deployment 1

E911 1

features 1

network 1

P

Pager Alert Settings page 1

pageralert 1

partition

assigning 1

Cisco Emergency Responder 1

creating 1

password

recovering 1

performance

managing 1

phone

assigning ERLs to 1

configuring 1

creating a partition 1

defining manually 1

identifying unlocated 1

managing 1

setting up route plan 1

supported 1

troubleshooting 1

troubleshooting disappearance 1

troubleshooting undiscovered 1

troubleshooting unlocated 1

upgrading 1

phone tracking

defining schedule 1

Phone Tracking Schedule page 1

ping 1

Ping Configuration page 1

planning

capacity 1

plt_addRemoteAccount 1

plt_certadd 1

plt_deleteRemoteAccount 1

plt_ipsecadd 1

plt_ipsecdisplay 1 2

plt_saveRemoteAccount 1

plt_validateSecurityCertUpload 1

plt_validateSecurityIpsecCreate 1

plt_validateSecurityIpsecCreateDetail 1

plt_validateSecurityIpsecDisplay 1 2

plt_validateSecurityIpsecDisplayAssoc 1 2

port

troubleshooting 1

preparing

Cisco Emergency Responder users 1

network 1

onsite alert (security) users 1

staff 1

PRI

obtaining 1

processes 1

Processes page 1

Processes tool 1

processesservice 1

PS-ALI Converter page 1

PS-ALI data

converting 1

PS-ALI records download 1

PSAP (public safety answering point)

callback errors 1

definition 1

troubleshooting ELIN not sent to 1

troubleshooting emergency call not sent to 1

Purge Utility for Call History page 1

purgeutility 1

Q

Qwest

using AFT for 1

R

read community string 1 2

reliability 1

Remote Access Configuration page 1

remote support

overview 1

setting up 1

Remote Support log 1

remoteAccess 1

remoteAccount 1

remoteusers 1

restartversion 1 2

restore 1

Restore History page 1

Restore Status page 1

Restore Wizard 1

restore0 1

restorestatus 1

restoreStep1 1

restoreStep2 1

restoring configuration 1

role-based user management 1

roleadd 1

rolemodify 1

roles 1

adding new 1

Cisco Emergency Responder system administrator 1

creating 1

default 1

deleting 1

ERL administrator 1

modifying 1

network administrator 1

Roles Configuration page 1

route pattern

alternate emergency call number 1

creating ELIN 1

route plan

setting up 1

route points

Cisco Emergency Responder 1

Run Switch-Port and Phone Update page 1

S

SBC-Ameritech

using AFT for 1

SBC-PacBell

using AFT for 1

SBC-Southwestern Bell

using AFT for 1

schedule

defining 1

Schedule List page 1

scheduler 1

schedulerlist 1

scheduling Intrado updates 1

Secondary Status page 1 2

secondarystatus 1

security

identifying personnel 1

preparing users 1

SecurityCertDisplay 1

server 1

server group

restoring 1

Server Settings (for Cisco Emergency Responder Group) 1

Server Settings for CERServerGroup page 1

ServerGroup page 1

servergroupconfig 1

servergroups 1

service provider

ALI submission 1

DIDs for ELINs 1

Serviceability tools

Control Center 1

Event Viewer 1

Serviceability web interface 1

services

ping 1

remote support

overview 1

setting up 1

Servm log 1

setting up

ALI 1

default ERL 1

ELIN numbers 1

ERL 1 2

phone route plans 1

settings

Ethernet 1

NTP servers 1

time 1

showCluster 1

showHardware 1

showNetwork 1

showPlatform 1

shutdownversion 1

Smart Licensing

Smart Software Manager 1

smtp 1

SMTP

configuring 1

SMTP Settings page 1

snmp 1

SNMP

configuration 1

configuring 1 2

configuring SNMPv3 1

export 1

import 1 2 3

monitoring subsystems 1

v2Settings page 1

v3Settings page 1 2

SNMP Community String Configuration page 1

SNMP Settings page 1

SNMP User Configuration page 1

snmpcommunitystring 1

snmpuserconfig 1

software 1

prerequisites, for installation 1

requirements 1

upgrades

from local source 1

from remote source 1

viewing installed software 1

Software Installation/Upgrade page 1

Software Packages page 1

Software upgrade

Upgrade file 1

Software upgrades

Revert to previous version 1

softwareInstall 1

staff

preparing 1

starting and stopping Cisco Emergency Responder server 1

status

hardware 1

monitoring subsystems 1

system, viewing 1

viewing network status 1

storage 1

storagelist 1

submitting ALI 1

Subscriber node

adding 1

Support for CTI and JTAPI over WAN 1

switch

adding one at a time 1

administrator's role 1

configuring 1

configuring ports 1

configuring ports a few at a time 1

exporting 1

exporting port/ERL configuration 1 2

identifying 1

importing port/ERL configuration 1 2

importing switches 1

supported 1

troubleshooting 1

upgrading 1

switch port details 1

Switch Port Details page 1

switch-port and phone update

defining schedule 1

running manually 1

switchportphoneupdate 1

synphone 1

Syslog log 1

system 1

system logs 1

System Monitor tools

CPU and Memory Usage 1

Disk Usage 1

Processes 1

system status

viewing 1

System Status page 1

systemLogs 1

T

telephony 1

Telephony Settings page 1

terminology 1

test ERL

configuring 1

time 1

time settings 1

Time Settings page 1

Tomcat log 1

trace

setting 1

translation patterns

creating ELINs 1 2

Troubleshoot 1

troubleshooting

administration 1

busy signal 1

call history 1

call routing overview 1

Cisco Emergency Responder server status problem 1

Cisco Unified Communications Manager 1

ELIN for default ERL used for non-default ERLs 1

ELIN not transmitted to PSAP 1

emergency call not intercepted 1

emergency call not routed to correct PSAP 1

emergency call problems 1

ERL integrity 1

event viewer messages 1

incorrect location information 1

Linux upgrades 1

login problems 1

onsite alert (security) not getting calls 1

onsite alert (security) not getting email or page 1

performance 1

phone disappears from Cisco Emergency Responder 1

phone-related problems 1

PSAP callback errors 1

shared line 1

switch and port configuration 1

system and administration 1

undiscovered phones 1

unlocated phones 1

U

understanding

CDP support in Cisco Emergency Responder server 1

Cisco Emergency Responder 1

Cisco Emergency Responder system administrator's role 1

E911 1

emergency call routing 1

ERL (emergency response locations) 1

ERL administrator's role 1

how Cisco ER fits into network 1

network administrator role 1

terminology 1

Unlocated Phones page 1

unlocatedphones 1

Update Cluster DB Host page 1

updating Cisco ER after adding devices 1

Upgrade CCM Version page 1

upgrading switches and phones 1

Upload utility

using 1

uploadcert 1

user

Cisco Emergency Responder 1

Cisco Emergency Responder system administrator's role 1

Cisco Unified Communications Manager 1

ERL administrator's role 1

network administrator's role 1

off-premise 1

preparing 1

User Configuration page 1

user groups

creating 1

default 1

User Groups Configuration page 1

user management 1

useradd 1

usergroupadd 1

usergroupmodify 1

usergroups 1

usermodify 1

users 1

V

validateSecurityCertChange 1

Verizon

using AFT for 1

Version Settings page 1

versions

configuring 1

View ALI Discrepancies page 1

View Selected Processes page 1

viewalidiscrepancies 1

viewing

emergency call history 1

ERL audit trail 1

events 1

IP Preferences 1

VMWare support 1

vuisettings 1

W

web interfaces 1

Wireless Endpoints Using Unexpected ERL 1