Calls

Make a call from your analog phone

Your analog phone works just like a Cisco IP phone.

Procedure

Step 1

Pick up the handset and check for a dial tone.

Step 2

(Optional) Dial the digits for an outside line and wait for a dial tone.

Step 3

Dial the phone number.

Redial a Number from Your Analog Phone

Procedure

Step 1

Pick up the handset and check for a dial tone.

Step 2

Dial *07.

Answer a call on your ATA phone

Your analogue phone (ATA) works just like a Cisco IP phone.

Procedure

When your analog phone rings, pick up the handset to answer the call.

Answer call waiting on your ATA phone

When you're on an active call, you know that a call is waiting when you hear a single beep.

Procedure

Step 1

Perform a hook flash to speak with another caller who is calling you.

You connect to the second caller and put the first caller on hold.

Step 2

(Optional) To speak with the first caller, perform a hook flash again.

Subsequent hook flashes toggle you between the two callers. You can't create a conference this way.

Put a call on hold on your analog phone

You can put an active call on hold and then resume the call when you're ready.

Procedure

Step 1

While on an active call, perform a hook flash.

Step 2

To return to the call, either:

  • Perform another hook flash.
  • Hang up the handset. Pick up the handset when your phone rings.

Forward Your Analog Phone Calls to Another Number

If you're going to be away from your desk, but don't want to miss an important call then forward your calls to another phone.

Procedure

Step 1

To start call forwarding: From your analog phone, press *72, enter the number where you want to redirect your calls, and press #.

You hear audio indication that call forwarding has started.

Step 2

To stop call forwarding: From your analog phone, press *73.

You hear audio indication that call forwarding has stopped.

Transfer a Call from Your Analog Phone

When you transfer a call, you can stay on the original call until the other person answers. You can now talk privately with the other person before you remove yourself from the call.

If you don't want to talk, transfer the call without waiting for the other person to answer. This action is called a blind transfer.

You can also swap between both callers to consult with them individually before you remove yourself from the call.

Procedure

Step 1

From a call that is not on hold, press the flash button.

This puts the existing party on hold and you get a dial tone.

Step 2

Take one of these actions:

  • Enter the other person’s phone number.

  • Press *98 on your phone keypad, then enter the other person’s phone number, then press #.

Step 3

(Optional) Wait until you hear ringing or until the other person answers the call.

Step 4

(Optional) If you wait until the other person answers the call, speak to them to introduce the caller.

Step 5

Hang up your phone to complete the transfer.

Make a conference call from your analog phone

You can talk with several people in a single call.

Procedure

Step 1

While on an active call, perform a hook flash.

This puts the call on hold and you hear dial tone.

Step 2

Dial a second number and wait until that person answers.

Step 3

To create the conference, perform a hook flash.

You are now in a conference with both persons.

Call Features and Star Codes for Analog Phones

You can use star codes to quickly access many of your call features. An example of a star code is *69 or *78.


Note
Star codes are customized to your individual needs by your network administrator. Contact the person responsible for maintaining your network for more information.
Table 1. Call Features and Star Codes

Feature

Description

Turn On

Turn Off

Call forward all

Forward all your calls to another phone

*72

*73

Call return

Call the last caller

*69

Call back

Start a callback when the last outbound call is not busy

*66

*86

Do not disturb

Silence your phone and ignore all incoming notifications

*78

*79

Redial a number

Redial the previous number you called

*07

Blind Transfer a call

Transfer a call to another phone without waiting for the other person to answer

*98

Secure all calls

Make all outbound calls secure

*16

*17

Secure one call

Make the next outgoing call secure (it's redundant if all outgoing calls are set to be secure)

*18

*19

Make an Emergency Call from Your Analog Phone

Use your analog phone to make an emergency call, similar to any other call. When you dial the emergency number, your emergency services get your phone number and location so that they can assist you.


Note

If your call disconnects, the emergency services can call you back.

Before you begin

Your analog phone (with the ATA) must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call.

Procedure

Step 1

Pick up the handset and check for a dial tone.

Step 2

Dial the emergency number.

Make a Secure Call

By default, your administrator or service provider enables outgoing calls on your phone for security purposes. If the feature is not enabled and you want to make a secure call, you can do the following:

Procedure

Step 1

Pick up the phone handset.

Step 2

Press *18 and then enter the person's phone number.

Once you press *18, you will hear a special tone that indicates the call is switched to the secure mode. In the meantime, press the target number to start the secure call.

Note

 

During a secure call, you might hear the secure indication tone regularly, depending on your administrator's configuration.
Your outgoing call will be in secure. You cannot force the inbound calls to be secure or not, that depends on whether the caller has security enabled or not. If you want to only accept secure calls on the line, contact your administrator for support.

Step 3

(Optional) To disable the security for an outgoing call, press *19 then enter the person's phone number.