Viewing Service Requests
You can view details of a service request, including its progress through the workflow, the service request log, objects created by the service request, and input and output of the service request workflow. To view service request details:
Procedure
Step 1 |
Choose . |
Step 2 |
On the Service Requests page, click Service Requests. |
Step 3 |
Choose a service request. |
Step 4 |
Click View Details. The Service Request Status screen appears. |
Step 5 |
Choose among different aspects of the service request to examine:
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Step 6 |
Click Close. |
Viewing Service Request Input and Output
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Administrator input.
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Task input.
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Task output.
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Mapped input or output. In the case of a mapped input (or output), the name of the corresponding source (or target) output (or input) is shown in the Input/Output column. For example, a task input mapped to the EMAIL_ADDRESSES output from task SendEmail_94 would display SendEmail_94.EMAIL_ADDRESSES in the Input/Output column.
Note |
The input and output values for a service request are viewable even if the underlying workflow has been deleted. However, in this case the input values cannot be edited. |
Procedure
Step 1 |
Choose . |
Step 2 |
On the Service Requests page, click Service Requests. |
Step 3 |
Click a service request. The Input/Output table appears. |
Step 4 |
Click Input/Output. The input and output values of all the tasks in a workflow are accessible from this screen. The types of outputs appear in the Input/Output column. |
Step 5 |
Click an arrow next to a folder icon in the left column to expand a task. |