Diag Commands

Revised: September 29. 2020

This chapter contains the following diag commands:

diag audio loopback disable

diag audio loopback disable

 
Syntax Description

This command has no arguments or keywords.

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

1.5

This command was introduced.

1.5.10

The help option was added.

 
Usage Guidelines

Use this command to terminate a full diagnostic display loopback. You can also enter help in the command string to terminate a diagnostic audio loopback running on any of the microphones:

help diag audio loopback disable

Examples

admin:diag audio loopback disable
 
Stopping Audio Loopback

 
Related Commands

Command
Description

diag audio loopback enable

Turns on audio loopback.

diag audio loopback status

Gives the status of the audio loopback.

diag audio loopback enable

diag audio loopback enable [ center | left | right [ timeout number ]]

 
Syntax Description

timeout number

Optional. Length of time loopback will run (in seconds). Value is 10 to 3600. Default is 60

center

Initiates a diagnostic audio loopback on the center microphone.

left

Initiates a diagnostic audio loopback on the left microphone.

right

Initiates a diagnostic audio loopback on the right microphone.

 
Command Default

60

 
Command History

Release
Modifications

1.5

This command was introduced.

1.5.10

The center, left, and right keywords were added. The help option was also added.

 
Usage Guidelines

Use this command to initiate a full diagnostic display loopback. You can also enter help in the commands string to initiate a diagnostic audio loopback on the center, left, or right microphone(s):

help diag audio loopback enable center
note.gif

Noteblank.gif You must first end Calling Services by entering utils service stop calling_services. Be sure to restart calling services when done.

Examples

The following example sets the timeout to the default value of 60:

admin: diag audio loopback enable timeout 60
 

The following example sets the timeout to 60 on the left microphone:

admin: diag audio loopback enable left timeout 60
 
Loopback is now running

 
Related Commands

Command
Description

diag audio loopback disable

Cancels audio loopback.

diag audio loopback status

Gives the status of the audio loopback.

utils service stop

Terminates a service.

diag audio loopback enable status

diag audio loopback enable status

 
Syntax Description

This command has no arguments or keywords

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

IX 8.0.2.2

This command was introduced.

 
Usage Guidelines

This will give the status of the diagnostic audio loopback:

Examples

admin: diag audio loopback status
Loopback is not running

 
Related Commands

Command
Description

diag audio loopback enable

Initiates audio loopback

diag audio loopback disable

Cancels audio loopback.

diag audio loopback status

diag audio loopback status

 
Syntax Description

This command has no arguments or keywords.

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

1.5

This command was introduced.

1.5.10

The help option was added.

IX 8.0

Deprecated. This command doesn’t exist in IX 8.0.

 
Usage Guidelines

Use this command to check the audio loopback status. Indicates whether audio loopback is running. You can also enter help in the command string to view the status of the diagnostic audio loopback:

help diag audio loopback status

Examples

admin:diag audio loopback status
 
Loopback is not running

 
Related Commands

Command
Description

diag audio loopback enable

Initiates audio loopback.

diag audio loopback disable

Cancels audio loopback.

diag audio measurement

diag audio measurement [ rt60 | soundpressure ]

 
Syntax Description

rt60

Stops call services to perform a sound pressure audio capture.

soundpressure

Captures sound pressure audio.

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

1.7.0

This command was introduced.

 
Usage Guidelines

Use this command to stop call services to measure audio output.

Examples

admin diag audio measurement rt60
This will stop call services. Are you ready to continue?
[yes/no] yes
 
admin diag audio measurement soundPressure
 
This will stop call services. Are you ready to continue?
[yes/no] yes
It is imperative that you remain silent during the audio capture. Are you ready to begin audio capture now?
[yes/no] yes
capturing sound pressure audio now. This could take a while, please be patient...

 
Related Commands

Command
Description

diag audio loopback enable

Turns on audio loopback.

diag audio loopback status

Gives the status of the audio loopback.

diag audio speaker test

diag audio speaker test [ nosubwoofer | subwoofer ]

 
Syntax Description

nosubwoofer

Tests speakers without subwoofer.

subwoofer

Tests speakers with subwoofer.

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

1.9.0

This command was introduced.

IX 8.0

Parameter change from ‘right | left’ to ‘nosubwoofer | subwoofer’

 
Usage Guidelines

Use this command to test the speakers.

Examples

admin diag audio speaker test nosubwoofer
Running test now. Please be patient...
Result: 0

diag camera switch

diag camera switch [ center | left | right

 
Syntax Description

center

Initiates a switch focus to the center camera.

left

Initiates a switch focus to the left camera.

right

Initiates a switch focus to the right camera.

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

1.7.0

This command was introduced on the CTS 1300.

IX 8.0

Deprecated. This command doesn’t exist in IX 8.0

 
Usage Guidelines

Use this command to switches camera focus on the CTS 1300.

Examples

The following example switches the center camera focus:

admin:diag camera switch center

diag display capture loopback

diag display capture loopback [center | right | left]

 
Syntax Description

center

Captures the video loopback frame for the center camera.

left

Captures the video loopback frame for the left camera.

right

Captures the video loopback frame for the right camera.

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

1.7.0

This command was introduced.

IX 8.0.2.2

Command modified from 'diag display capture loopback' to ‘diag display capture loopback [center | left | |right]’

 
Usage Guidelines

Use this command to create a still image of the meeting room environment exactly as seen from the CTS camera in loopback mode. This information in the form of a.bmp image file is then submitted with the system logs for use in installation verification, camera alignment, and further troubleshooting activities associated with a normal installation or a service request. When you initiate the tool, the system sends a confirmation pop-up in the SSH command window, which you can accept (allow capture) or decline (no capture will be made). See the “Troubleshooting Using the Camera Image Capture Tool” section.

Examples

admin:diag display capture loopback center
Loopback is not running. Please enable display loopback and try again

 
Related Commands

Command
Description

diag display loopback full enable

Initiates a full diagnostic display loopback.

diag display color-bars disable

diag display color-bars disable [center | left | right]

 
Syntax Description

center

Disables color bars on the center display.

left

Disables color bars on the left display.

right

Disables color bars on the right display.

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

1.5

This command was introduced.

1.5.10

The center, left, and right keywords were added. The help option was also added.

 
Usage Guidelines

Use this command to terminate diagnostic color bar display. You can also enter help in the command string to disable the color bars on the specified screen, center, left, or right:

help diag display color-bars disable center

Examples

admin:diag display color-bars disable

 
Related Commands

Command
Description

diag display color-bars enable

Initiates diagnostic color bar display.

diag display color-bars enable

diag display color-bars enable [center | left | right]

 
Syntax Description

center

Disables color bars on the center display.

left

Disables color bars on the left display.

right

Disables color bars on the right display.

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

1.5

This command was introduced.

1.5.10

The center, left, and right keywords were added. The help option was also added.

 
Usage Guidelines

Use this command to initiate diagnostic color bar display. You can also enter help in the command string to enable the color bars on the specified screen, center, left, or right:

help diag display color-bars enable center

Examples

admin:diag display color-bars enable

 
Related Commands

Command
Description

diag display color-bars disable

Terminates diagnostic color bar display.

diag display loopback full disable

diag display loopback full disable

 
Syntax Description

This command has no arguments or keywords.

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

1.2

This command was introduced.

1.5.10

The help option was added.

 
Usage Guidelines

Use this command to terminate a full diagnostic display loopback. You can also enter help in the command string to terminate a full diagnostic display loopback:

help diag display loopback full disable

Examples

admin:diag display loopback full disable
 
Stopping Display Loopback

 
Related Commands

Command
Description

diag display loopback full enable

Initiates a full diagnostic display loopback.

diag display loopback full status

Gives the status of the full diagnostic display loopback.

diag display loopback full enable

diag display loopback full enable [ timeout number ]

 
Syntax Description

timeout number

Length of time the loopback should run (in seconds). Value is 10 to 3600. Default is 60

 
Command Default

60

 
Command History

Release
Modifications

1.2

This command was introduced.

1.5.10

The help option was added.

 
Usage Guidelines

Use this command to initiate a full diagnostic display loopback. You can also enter help in the command string to initiate a full diagnostic display loopback:

help diag display loopback full enable
note.gif

Noteblank.gif You must first end Calling Services by entering utils service stop calling_services. Be sure to restart calling services when done.

See the “Troubleshooting Using the Camera Image Capture Tool” section.

Examples

admin:diag display loopback full enable timeout 60
 
Loopback is now running

 
Related Commands

Command
Description

diag display capture loopback

Initiates the camera image capture tool.

diag display loopback full disable

Terminates a full diagnostic display loopback.

diag display loopback full status

Displays status of the full diagnostic display loopback.

diag display loopback full status

diag display loopback full status

 
Syntax Description

This command has no arguments or keywords.

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

1.2

This command was introduced.

1.5.10

The help option was added.

 
Usage Guidelines

Use this command to view the status of the full diagnostic display loopback. You can also enter help in the command string to give the status of the full diagnostic display loopback:

help diag display loopback full status

Examples

admin:diag display loopback full status
 
Loopback is not running

 
Related Commands

Command
Description

diag display loopback full disable

Terminates a full diagnostic display loopback.

diag display loopback full enable

Initiates a full diagnostic display loopback.

diag display register dump

diag display register dump

 
Syntax Description

This command has no arguments or keywords.

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

1.4.1

This command was introduced.

IX 8.0

Deprecated. This command doesn’t exist in IX 8.0.

 
Usage Guidelines

Use this command to download diagnostic display register information. To retrieve the diagnostic display register information, use the utils logs generate command. See Chapter8, “Utils Commands”

note.gif

Noteblank.gif The register dump can take up to two minutes to complete.

Examples

admin:diag display register dump

 
Related Commands

Command
Description

utils logs generate audio

Generates audio log files.

utils logs generate other

Generates log files for other devices, such as Auxiliary Control Unit (ACU), LEDs, and digital media player (DMP).

utils logs generate phone

Generates phone log files.

utils logs generate presentation

Generates presentation device log files.

utils logs generate recording

Generates sound recording log files.

utils logs generate video

Generates video log files.

diag display temperature get

diag display temperature get [center | left | right]

 
Syntax Description

center

Retrieves the temperature of the center display.

left

Retrieves the temperature of the left display.

right

Retrieves the temperature of the right display.

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

1.5

This command was introduced.

1.5.10

The center, left, and right keywords were added. The help option was also added.

IX 8.0

Deprecated. This command does not exist in IX 8.0.

 
Usage Guidelines

Use this command to view the current display temperature. You can also enter help in the command string to retrieve the current temperature of the center display for the center, left, and right display:

help diag display temperature get center
note.gif

Noteblank.gif You must first end Calling Services by entering utils service stop calling_services. Be sure to restart calling services when done.

Examples

admin:diag display temperature get
 
Current Display Temperature is: 3000K

 
Related Commands

Command
Description

diag display temperature set

Sets the display color temperature.

utils service stop

Terminates a service.

diag display temperature set

diag display temperature set [ 3000 | 3500 | 4000 | 5000 | 6500 | 7500 ] [center | left | right]

 
Syntax Description

3000

Sets color temperature to 3000.

3500

Sets color temperature to 3500.

4000

Sets color temperature to 4000.

5000

Sets color temperature to 5000.

6500

Sets color temperature to 6500.

7500

Sets color temperature to 7500.

center

Sets color temperature on the center display.

left

Sets color temperature on the left display.

right

Sets color temperature on the right display.

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

1.5

This command was introduced.

1.5.10

The center, left, and right keywords were added. The help option was also added.

IX 8.0

Deprecated. This command does not exist in IX 8.0.

 
Usage Guidelines

Use this command to set the display color temperature. You can also enter help in the command string to set the temperature of a specified display (center, left, right) to a specified temperature:

help diag display temperature set 3000 center
note.gif

Noteblank.gif You must first end Calling Services by entering utils service stop calling_services. Be sure to restart calling services when you are done.

Examples

admin:diag display temperature 3000

 
Related Commands

Command
Description

diag display temperature get

Displays the current display temperature.

diag system

diag system [ normal | quick | extensive ]

 
Syntax Description

normal

Runs a complete diagnostic check of the system.

quick

Runs a quick check of the system.

extensive

Runs an extensive diagnostics check on the system.

 
Command Default

No default behavior or values.

 
Command History

Release
Modifications

1.9

This command was introduced.

TX 6.0

Added the ‘extensive’ option.

Note: ‘extensive’ option not available in 1.x releases.

 
Usage Guidelines

Use this command to retrieve full or partial system diagnostics. The quick iteration of this command returns a subset of the full iteration but takes less time to perform.

diag system normal

note.gif

Note ●blank.gif You must first end Calling Services by entering utils service stop calling_services. Be sure to restart calling services when you are done.

  • Mic tests for the second row will fail in 1-row systems.

 

Examples

The following example shows output of the full iteration of this command:

admin:diag system normal
Host CPU Results
9FG830 Test ==> PASS
I2C Scan All ==> PASS
LM25066 Test All ==> PASS
PCA9547 Test ==> PASS
PCI Test ==> PASS
PEX8796 EEPROM Test ==> PASS
PIC 1 GPIO Test 0 ==> PASS
PIC 1 GPIO Test 1 ==> PASS
PIC 1 GPIO Test 2 ==> PASS
PIC 1 GPIO Test 3 ==> PASS
PIC 1 GPIO Test 4 ==> PASS
PIC 1 GPIO Test 5 ==> PASS
PIC 1 GPIO Test 6 ==> PASS
PIC 2 SPI Test 0 ==> PASS
PIC 2 SPI Test 1 ==> PASS
PIC 2 SPI Test 2 ==> PASS
USB PIC 1 Test ==> PASS
USB PIC 2 Test ==> PASS
USB PT Test ==> PASS
 
Camera Results
FPGA Clock Test 1 ==> PASS
FPGA Clock Test 2 ==> PASS
FPGA Clock Test 3 ==> PASS
FPGA Ping Test ==> PASS
Get FPGA Version ==> PASS
Get HW Version ==> PASS
Get SW Version ==> PASS
Get Temperature ==> PASS
Get Vmetrics Dump ==> PASS
I2C Test 0 ==> PASS
I2C Test 1 ==> PASS
I2C Test 2 ==> PASS
I2C Test 3 ==> PASS
Imager Test 1 Vid Type 0 ==> PASS
Imager Test 2 Vid Type 0 ==> PASS
Imager Test 3 Vid Type 0 ==> PASS
PFlash Quick Test ==> PASS
 
Video Receiver Results
Clock Test ==> PASS
Ctrl1 version ==> PASS
PCI Link Speed ==> PASS
PIC ADC Test ==> PASS
PIC GPIO Test ==> PASS
PIC SI5338 Test ==> PASS
PIC TMP102 Test ==> PASS
PIC TPS40422 Test ==> PASS
 
Encoder/Decoder Results
Board Revision ==> PASS
Clock Gx01 ==> PASS
Clock Gx23 ==> PASS
ECB ID ==> PASS
Outlet Fan ID ==> PASS
PLX Switch ID ==> PASS
System Power ==> PASS
 
Audio Card Results
I2C Test ==> PASS
Pic USB Test ==> PASS
Plekton ch 0 Mic Detect Test ==> PASS
Plekton ch 0 i2c1 Test ==> PASS
Plekton ch 0 i2c2 Test ==> PASS
Plekton ch 0 i2c3 Test ==> PASS
Plekton ch 1 Mic Detect Test ==> FAILED
Plekton ch 1 i2c1 Test ==> FAILED
Plekton ch 1 i2c2 Test ==> FAILED
Plekton ch 1 i2c3 Test ==> FAILED
Plekton ch 2 Mic Detect Test ==> FAILED
Plekton ch 2 i2c1 Test ==> FAILED
Plekton ch 2 i2c2 Test ==> FAILED
Plekton ch 2 i2c3 Test ==> FAILED
SPI Test ==> PASS
 
 

The following example shows output of the quick iteration of this command:

admin:diag system quick
stopping SSCD
Stopping sscd...
Stopping sscd... DONE
sscd status = 3
 
Tests running. Please be patient as this may take a while.
 
Host CPU Results
9FG830 Test ==> PASS
I2C Scan All ==> PASS
LM25066 Test All ==> PASS
PCA9547 Test ==> PASS
PCI Test ==> PASS
PEX8796 EEPROM Test ==> PASS
PIC 1 GPIO Test 0 ==> PASS
PIC 1 GPIO Test 1 ==> PASS
PIC 1 GPIO Test 2 ==> PASS
PIC 1 GPIO Test 3 ==> PASS
PIC 1 GPIO Test 4 ==> PASS
PIC 1 GPIO Test 5 ==> PASS
PIC 1 GPIO Test 6 ==> PASS
PIC 2 SPI Test 0 ==> PASS
PIC 2 SPI Test 1 ==> PASS
PIC 2 SPI Test 2 ==> PASS
USB PIC 1 Test ==> PASS
USB PIC 2 Test ==> PASS
USB PT Test ==> PASS
 
Camera Results
FPGA Clock Test 1 ==> PASS
FPGA Clock Test 2 ==> PASS
FPGA Clock Test 3 ==> PASS
FPGA Ping Test ==> PASS
Get FPGA Version ==> PASS
Get HW Version ==> PASS
Get SW Version ==> PASS
Get Temperature ==> PASS
Get Vmetrics Dump ==> PASS
PFlash Quick Test ==> PASS
 
Video Receiver Results
Clock Test ==> PASS
Ctrl1 version ==> PASS
PCI Link Speed ==> PASS
PIC ADC Test ==> PASS
PIC GPIO Test ==> PASS
PIC SI5338 Test ==> PASS
PIC TMP102 Test ==> PASS
PIC TPS40422 Test ==> PASS
 
Encoder/Decoder Results
Board Revision ==> PASS
Clock Gx01 ==> PASS
Clock Gx23 ==> PASS
ECB ID ==> PASS
Outlet Fan ID ==> PASS
PLX Switch ID ==> PASS
System Power ==> PASS
 
Audio Card Results
I2C Test ==> PASS
Plekton ch 0 Mic Detect Test ==> PASS
Plekton ch 0 i2c1 Test ==> PASS
Plekton ch 0 i2c2 Test ==> PASS
Plekton ch 0 i2c3 Test ==> PASS
Plekton ch 1 Mic Detect Test ==> FAILED
Plekton ch 1 i2c1 Test ==> FAILED
Plekton ch 1 i2c2 Test ==> FAILED
Plekton ch 1 i2c3 Test ==> FAILED
Plekton ch 2 Mic Detect Test ==> FAILED
Plekton ch 2 i2c1 Test ==> FAILED
Plekton ch 2 i2c2 Test ==> FAILED
Plekton ch 2 i2c3 Test ==> FAILED
 
 
Retrieve Log of Test Results With
file get log scp <username> <password> <destination> sysdiag/System_diag.log
 

 
Related Commands

None.