The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
•Cisco Unified Communications Manager System Guide for Cisco Unified Communications Manager Business Edition, Release 7.1(2) http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/admin/7_1_2/ccmsys/accm-712-be.html
•Staging Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.x(y) http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html
•Installation and Configuration Guide for Cisco Unified Contact Center Enterprise, Release 7.5(1) http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_installation_guides_list.html
•IPCC Administration Guide for Cisco Unified Contact Center Enterprise, Release 7.5(1) http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_maintenance_guides_list.html
•Installation Guide for Cisco Unified Expert Advisor 7.6(1) http://www.cisco.com/en/US/partner/products/ps9675/prod_installation_guides_list.html
•Administration and Configuration Guide for Cisco Unified Expert Advisor 7.6(1) http://www.cisco.com/en/US/partner/products/ps9675/prod_maintenance_guides_list.html
•Cisco Unified Presence, Release 7.x -- Installation and Upgrade http://docwiki.cisco.com/wiki/Cisco_Unified_Presence,Release_7.x--_Installation_and_Upgrade
•Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 7.0(2) http://cisco.com/en/US/products/sw/custcosw/ps1006/prod_installation_guides_list.html
•Cisco TelePresence System Release 1.6 Administration Guide http://www.cisco.com/en/US/partner/docs/telepresence/cts_admin/1_6/admin/guide/ctsadmin_1_6.html
http://www.cisco.com/en/US/partner/products/ps8332/prod_maintenance_guides_list.html
•Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System http://www.cisco.com/en/US/partner/docs/telepresence/cucm_cts/1_5/configuration/guide/cucm_cts_confg.html
•Cisco TelePresence System 500 Datasheet, Retrieved 25 September 2009, from the following URL: http://www.cisco.com/en/US/prod/collateral/ps7060/ps8329/ps8330/ps9599/data_sheet_c78-468517.html
•Virtual Office - Cisco Systems, Retrieved 25 September 2009, from the following URL: http://www.cisco.com/web/go/cvo
•Cisco Unified Communications---Poor Voice Quality, Retrieved 25 September 2009 from URL http://docwiki.cisco.com/wiki/Cisco_Unified_Communications_--_Poor_Voice_Quality
•Understanding H.264 Encoding Parameters - I, P and B-frames, Jan Ozer, Published 06/8/2009, Retrieved 25 September 2009 from the following URL: http://www.streaminglearningcenter.com/articles/41/4/Producing-H264-Video-for-Flash-An-Overview/Page4.html
•Business Ready Teleworker Design Guide, January 2004, Retrieved 25 September 2009 from the following URL: http://www.cisco.com/application/pdf/en/us/guest/netsol/ns171/c649/ccmigration_09186a008074f24a.pdf
•Cisco IOS Quality of Service Solutions Command Reference, Release 12.2, Retrieved 25 September 2009 from the following URL: http://www.cisco.com/en/US/docs/ios/12_2/qos/command/reference/qrfcmd9.html#wp1077189