Cisco CMX Engage 3.2.2 Release Notes
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Table of Contents
Release Notes for the Cisco CMX Engage Release 3.2.2
Introduction to the CMX Engage
Terms and Conditions Valid Across Languages
Contents
This document describes the new features, enhancements, resolved issues, and open issues for the Cisco CMX Engage Release 3.2.2. Use this document in conjunction with the documents listed in the “Support” section.
Introduction to the CMX Engage
The CMX Engage is a location intelligence, digital customer acquisition and multi-channel engagement platform that enables companies to connect, know, and engage with visitors at their physical business locations.
The major features of the CMX Engage 3.2.2 release are as follows:
New Features
Click Tracking Support
The CMX Engage now supports to track whether the customers are accessing the URL shared in the notification messages. This helps you in analyzing whether the customers are viewing the content in the URL, which usually are promotions and offers for the customers. Whenever a customer click a link in the notification message sent through SMS or e-mail, that information is captured by the CMX Engage.
Enhancements
Reports
The changes that are made to the Reports section are as follows:
- The Real Time option that was available under the Reports is now renamed to Right Now.
- In Reports > Overview, in the User Activity tab, the header ‘Number of Visits - Unique Users’ is now renamed to ‘Visit Count Distribution’.
- In Reports > Overview, in the User Activity tab, the Visit Count Distribution section is shown below the Dwell Time section. Both sections were displayed side by side, previously.
Terms and Conditions Valid Across Languages
The Terms and Conditions (T&C) accepted for a portal is valid across all the languages configured for that portal. If a customer accepts the T&C for a portal, and later on changes the language for the portal, the customer is not asked to accept the T&C again, provided the T&C is not expired and the content for the T&C is not changed. Previously, the customer had to accept the Terms and Conditions again for the internet access, if switched to a different language.
Resolved Issues
Support
You can access the support documentation using the Help button in the CMX Engage Dashboard.
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
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