This preface describes the objectives and organization of this document and explains how to find additional information on related products and services. This preface contains the following sections:
•Obtaining Technical Assistance
•Obtaining Additional Publications and Information
This document contains instructions and procedures for installing and configuring the VPN Acceleration Module (VAM), a single-width acceleration module supported on the Cisco 7100 series router, the Cisco 7200 series router, and the Cisco 7401ASR router.
The VAM is available as a service adapter (SA-VAM), and as a service module (SM-VAM). The SA-VAM is supported on the Cisco 7100 series router, the Cisco 7200 series router, and the Cisco 7401ASR router. The SM-VAM is supported on the Cisco 7100 series router.
The part numbers for the VAMs follow:
•SA-VAM(=)—Cisco 7100 series router, Cisco 7200 series router, and Cisco 7401ASR router
•SM-VAM(=)—Cisco 7100 series router
Note To ensure compliance with U.S. export laws and regulations, and to prevent future problems, see the "Compliance with U.S. Export Laws and Regulations Regarding Encryption" section for specific, important information.
This document contains the following chapters:
Your router and the Cisco IOS software running on it contain extensive features and functionality, which are documented in the following resources:
•Cisco IOS software:
For configuration information and support, refer to the modular configuration and modular command reference publications in the Cisco IOS software configuration documentation set that corresponds to the software release installed on your Cisco hardware.
Note You can access Cisco IOS software configuration and hardware installation and maintenance documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
•Cisco 7100 series routers:
For hardware installation and maintenance information, refer to the Cisco 7100 Series VPN Router Installation and Configuration Guide.
•Cisco 7200 series routers:
For hardware installation and maintenance information, refer to the Cisco 7200 Series Router Quick Start Guide or the Cisco 7200 Series Router Installation and Configuration Guide.
•Cisco 7401ASR router:
For hardware installation and maintenance information, refer to the Cisco 7401ASR Series Router Quick Start Guide or the Cisco 7401ASR Series Router Installation and Configuration Guide.
Note The Cisco 7401ASR router is no longer sold.
•For IP security and encryption:
–Cisco IOS Security Configuration Guide, Release 12.2
–Cisco IOS Security Command Reference, Release 12.2
–Cisco IOS Security Configuration Guide, Release 12.1
–Cisco IOS Security Command Reference, Release 12.1
–Cisco IOS Release 12.0 Security Configuration Guide
–Cisco IOS Release 12.0 Security Command Reference
•For international agency compliance, safety, and statutory information for WAN interfaces:
–Site Preparation and Safety Guide
–Regulatory Compliance and Safety Information for the 7100 Series VPN Routers
–Cisco 7200 Regulatory Compliance and Safety Information
–Cisco 7401ASR Regulatory Compliance and Safety Information
•To view Cisco documentation or obtain general information about the documentation, refer to the following sections:
–Obtaining Technical Assistance
–Customer service at 800 553-6387 or 408 526-7208. Customer service hours are 5:00 a.m. to 6:00 p.m. Pacific time, Monday through Friday (excluding Cisco-observed holidays). You can also send e-mail to email@example.com.
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at this URL:
You can access the Cisco website at this URL:
International Cisco web sites can be accessed from this URL:
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:
You can find instructions for ordering documentation at this URL:
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
•Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number DOC-CONDOCCD=) through the online Subscription Store:
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to firstname.lastname@example.org.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
To obtain customized information and service, you can self-register on Cisco.com at this URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
•Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest information about the field of networking. You can access Packet magazine at this URL:
•iQ Magazine is the Cisco monthly periodical that provides business leaders and decision makers with the latest information about the networking industry. You can access iQ Magazine at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in the design, development, and operation of public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Training—Cisco offers world-class networking training, with current offerings in network training listed at this URL: