Sponsor Portal Users Guide

Sponsor Portal

Use the Sponsor portal to create temporary accounts for authorized visitors to securely access your corporate network or the Internet. After creating the account, you can use the Sponsor portal to provide account details to the guest by printing, e-mailing, or texting. You can also use the Sponsor portal to suspend, extend, and delete accounts as well as approve or deny guests access to your network using the tabs at the top of the page.

  • Create Accounts - Create guest accounts individually, by generating a group of accounts, or by importing accounts from a spreadsheet (CSV) using a Cisco-supplied template.

  • Manage Accounts - Edit, delete, suspend, reinstate and extend guest accounts. Resend account details to guests.

  • Pending Accounts - Approve or deny selected guest accounts.

  • Notices - Check the status of background operations when creating or managing a large number of guest accounts.

Your system administrator configures the features of your sponsor account, so you might not have access to all the features available on the Sponsor portal.

Sign on to the Sponsor Portal

The Sponsor portal is a web-based portal that you use to create guest accounts for authorized visitors. Once you are signed into the Sponsor portal, you will be automatically logged out after a period of inactivity, which is configured by your system administrator.

Before you begin

Obtain the Sponsor portal URL and your username and password from your system administrator.

Procedure

Step 1

Open a web browser and enter the Sponsor portal URL provided to you by your system administrator.

Your administrator customizes this URL, but it typically has a format such as: https://ipaddress:portnumber/sponsorportal/PortalSetup.action?portal=portalID or https://sponsorportal.yourcompany.com

Step 2

Enter your username and password and click Sign On.

Step 3

Click Accept if you are asked to agree to your company’s network usage terms and conditions before logging into the Sponsor portal.

If you log in successfully on your desktop, the Create Accounts page, which is the home page for the Sponsor portal displays. If signing on from your mobile device, a welcome page displays. If not, contact your system administrator for assistance.

Unable to Sign On Because Account is Locked

By default, if you incorrectly enter your password for your sponsor account five times in a row, the Sponsor portal temporarily locks you out of the system for two minutes. You can make additional attempts after that, but only one attempt at a time is possible before you are locked out again for the configured amount of time. Your system administrator can change this default setting to require fewer or more failed attempts before temporarily locking your account; as well as the amount of time you are locked out.