Smart Call Home
The Smart Call Home (SCH) feature monitors Cisco ISE devices in your network and notifies you via e-mail about the critical events if configured on Smart Call Home portal. It also provides real-time alerts with remediation advice for issues that are detected. SCH monitors and sends event notifications for Environment issues.
When you activate Smart Licensing from Cisco ISE, the SCH capabilities are enabled by default. Otherwise, to enable SCH, you must register Cisco ISE for the SCH service. See Register for Smart Call Home Service for information on how to enable the SCH feature. After you activate Smart Licensing or register for the SCH service, you can choose to do one of the following:
Enable only Anonymous Reporting. The Anonymous Reporting feature of SCH provides minimal health information about the Cisco ISE devices in your network.
Enable the full set of features offered by SCH.
For more information on enabling the SCH capabilities, see Register for Smart Call Home Service.
Cisco ISE provides support for Transport Gateway. If your organization's security policy does not allow communication between the ISE servers in your network and the SCH servers, you can use an optional Transport Gateway to act as a proxy for SCH communication. The Transport Gateway software can be downloaded from Cisco.com and can be installed and maintained on a Linux server. Refer to the Smart Call Home Deployment Guide for information on how to deploy the Transport Gateway software on an RHEL server.
Smart Call Home Profiles
Smart Call Home profiles determine the types of events that are monitored on your device. Cisco ISE includes the following default profiles:
ciscotac-1 - Used for anonymous reporting
isesch-1 - Used for Smart Call Home functionality
You cannot edit the default profile that is used for anonymous reporting (ciscotac-1).
Cisco ISE securely collects non-sensitive information about your deployment, network access devices, profiler, and other services that you are using. This data is collected to better understand Cisco ISE usage and to improve the product and the various services that it offers.
By default, anonymous reporting is enabled. If you want to disable anonymous reporting, you can do so from the ISE Admin Portal (Administration > System > Settings > Smart Call Home).
Register for Smart Call Home Service
If you have activated Smart Licensing from Cisco ISE, you don't have to register for the Smart Call Home (SCH) service. With Smart Licensing, the SCH capabilities are enabled by default. The Registration Status in the Smart Call Home page would be Active. You can choose to enable only Anonymous Reporting or enable the full set of features offered by SCH.
To enable SCH services without Smart Licensing, you must first register Cisco ISE for the SCH service. You can only do so from a standalone node or a Primary Administration Node.
Choose one of the following:
(Only if you choose the Turn on full SCH Capability option)Enter your e-mail address in the Registration Status area.
(Optional) Check the Transport Gateway check box and enter the Transport Gateway URL.
You will receive an e-mail with the activation link, if you have chosen to turn on full SCH capability. Click the activation link and follow the instructions provided to complete the registration.