Order Fails During Provisioning
When you place an order and the order goes into provisioning but fails during provisioning. MSX service interface indicates that the order provisioning has failed.
Review the tenant event logs web interface to confirm the error occurred during provisioning and not initial validation.
The tenant user needs to escalate this issue to the service provider operator.
The system will not self-recover even if the unplugged devices are plugged back in.
The service provider operator has to login to NSO directly and fix the problem.
Ensure that the malfunctioning devices are taken offline.
Retry the provisioning operation.
When the NSO provisioning operation completes successfully, it sends the correct notification to the northbound interface, and resets the MSX service interface to the provisioned state.