Monitoring MSX Service Status from the MSX Dashboard (Legacy)
After logging into the Cisco MSX portal, from the main menu, click Dashboard to access the legacy dashboard. The Cisco MSX legacy dashboard is displayed only if the Cisco Enterprise Access (EA) service pack is not installed along with other service packs.
You can access dashboards that allow you to view your subscriptions, status of the services, and approval requests in a consolidated view. You can only view the data in the dashlets that you have access to. If you are a user with an administrator privilege, you can view all the dashlets available in MSX with the data populated for all the users.
The following are the dashlets that are available on Cisco MSX:
By default, the dashboard will display all the subscriptions sorted by the service type, customers, status, number of issues, and status of the issues. This dashboard also displays the service pack specific subscriptions with details of the services, such as, Up, Down, Unregistered, Ordering, Updating, and Sites.
Each of the service pack-specific subscription window is also linked to their detailed services window. Click on All Services to view Monthly Usage, Performance Metrics and Created/Provisioned Log for a service. For more details on this window, see Monitoring Status and Usage of a Service.
When a new service order is submitted, the service request goes through an approval process before it is provisioned. Only an approver user or a user with approver privilege can approve or reject a request. If notifications are enabled, the approvers are notified of the pending approvals. This dashboard will show the list of pending approvals. For more information, see Approving or Rejecting a Service Request.
This dashboard shows the type of devices ordered and their status and the deployed devices for each of the service types. The list of devices in various status such as Unregistered, Registering, Provisioned, Ordering, Updating, Provisioning Failed, Up, Down, Unknown are displayed. For information on how to manage your devices, see the Service Pack Guides.
This dashlet shows the list of existing tenants with their details on the Manage Tenants window.
Monitoring Status and Usage of a Service
Using this procedure, you can monitor key performance metrics for your services in the MSX portal. You can set the level of monitoring to minimal and can customize the monitoring displays. If you have purchased a service, you can also monitor monthly usage and performance metrics of a service, for a specific period.
Using this procedure, you can monitor status and usage of services.
Log in to the Cisco MSX portal using your credentials.
From the left pane, click MSX Dashboard.
The MSX Dashboard window is displayed.
In the Subscriptions dashlet, click any of the Service Packs.
Click on All Services to display Services along with the status such as Provisioned, Ordering, Update Failed, Provisioning failed and Unknown.
To filter services, select a status from the drop-down list.
Expand the Service name to view the Performance Metrics, Monthly Usage and other necessary information for the selected service.
You can view Monthly Usage, Performance Metrics and Created/Provisioned Log for a service (displayed on the right pane). You can further expand the service offer and click the device name under the service offer (for instance, click Cisco 881 Integrated Service Router) to view the serial number and location on the right pane.
Under Performance Metrics, slide the Timeframe slidebar to view performance metrics such as Internet Traffic, On Network Traffic, and Connected Remote Access Users over a specific time frame. You can also view the date when the service was created, modified, and provisioned in the Created or Provisioned Log in the right pane, when you select a service.