Cisco Unified Communications Integration with Cisco WebEx

Overview

The Cisco Unified Communications (UC) integration with Cisco WebEx (Click-to-Call) enables you to create and configure new clusters for each of the following types of Cisco UC integration available for Cisco WebEx:

  • Cisco WebEx Click-to-Call

  • Cisco UC Integration with Cisco WebEx

  • Cisco UC Manager Express Integration with Cisco WebEx

    It is recommended that the following topics be reviewed prior to proceeding:

  • Set Up Cisco Unified Communications Manager for Click-to-Call(on page 2)

  • Unified Communications

  • Cisco Unified Communications Manager Express documentation available at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm.html

    Typically, an enterprise is comprised of several Cisco Unified Communications Manager (Unified Communications Manager) clusters. Each of these clusters can be a Cisco WebEx Click-to-Call cluster or Cisco UC integration with Cisco WebEx cluster. Users are assigned to a Unified Communications Manager cluster based on certain predefined grouping criteria. A typical example of a grouping criterion is to assign users to a CUCM cluster based on their phone numbers.

Cisco Unified Communications Integration (Click-to-Call)

Cisco Unified Communications Integration settings work only for users on Cisco WebEx application versions 6.x or earlier. Cisco Unified Communications Integration enables you to use Cisco WebEx to make calls to another computer or phone. You can specify the settings for a specific Click-to-Call cluster or use the default settings provided for the entire organization. For more information, see Configure Cisco Unified Communication for Click-to-Call.

Cisco UC Integration (Unified Communications Manager) Cisco WebEx

The Cisco UC Integration for Cisco WebEx adds a phone tab to Cisco WebEx. This new space turns your computer into a full-featured phone, permitting you to place, receive, and manage calls. The Cisco UC Integration with Cisco WebEx comprises these following broad steps:

  • Configuring the Unified Communications Manager with the Device Type, and setting dial rules. For more information, see the CUCI-Connect Configuration Guide available at http://www.cisco.com/en/US/products/ps10627/products_installation_and_configuration_guides_list.html.

  • Specifying the Cisco UC Integration with Cisco WebEx settings in the Cisco WebEx Administration Tool. For more information, see Configure Cisco Unified Communication for Click-to-Call.

  • Visual Voicemail is available with only Cisco WebEx application version 7 or later. Visual Voicemail is an alternative to the audio voicemail service. For more information, see Configure Visual Voicemail.

Cisco UC Call Manager Express (CME) Integration with Cisco WebEx

For more information, see the Cisco Unified Communications Manager Express documentation available at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm.html.

Unified Communications

integration with Cisco WebEx includes specifying configuration options for these components:

  • Cisco Unified Communications Integration (Click-to-Call)

  • Cisco UC Integration for Cisco WebEx

  • Cisco UC Manager Express Integration for Cisco WebEx

    You can configure these components either at your Cisco WebEx organization level or by creating a cluster for each component.

    To open the Unified Communications window, select the Configuration tab > Unified Communications.

    The three tabs available are:

  • General tab: Used to specify Cisco WebEx Click-to-Call settings and the URL to download the Cisco UC Integration for Cisco WebEx Setup Program. For more information, see Cisco WebEx Click-to-Call.


    Note

    Applies only to Cisco WebEx 6.x.

  • Voicemail tab: Used to specify Visual Voicemail settings. For more information, see Configure Visual Voicemail.

  • Clusters tab: Used to create, modify and delete Cisco Unified Communications Clusters.

Cisco WebEx Click-to-Call

Cisco WebEx Click-to-Call settings work only for users on Cisco WebEx application versions 6.x. The configuration settings apply only to users in your Cisco WebEx organization that do not belong to any cluster. For more information about creating Cisco Unified Communications Clusters, see Create Unified Communications Clusters.

Refer to the following for more information:

Configure Cisco WebEx Click-to-Call

Procedure
    Step 1   To configure Cisco WebEx Click-to-Call, select the Configuration tab. The System Settings window opens.
    Step 2   Select IM . The General IM window opens.
    Step 3   Select Unified Communications . The Unified Communications window opens.
    Step 4   Under Cisco WebEx Click-to-Call Settings:

    • Select Enable Cisco WebEx Click-to-Call by default to enable Click-to-Call integration for your organization by default. This option enables Click-to-Call integration for your organization whether or not you have created a separate Click-to-Call cluster.

    • In the Cisco Unified Communications Manager (CUCM) box, enter the IP address or server name for the Cisco Unified Communications Manager server configured for your Cisco WebEx Organization.


      Note   

      Unless you select Enable Cisco WebEx Click-to-Call by default, you will be unable to enter settings for Cisco Unified Communications Manager.

    • Select Allow user to enter manual settings to permit the users of your Cisco WebEx Organization to manually specify Click-to-Call settings. If you select this option, the user-entered settings will override the default Click-to-Call settings entered by the Organization Administrator.

    Step 5   Under Cisco UC Integration for Cisco WebEx Settings, enter the URL for Cisco UC Integration for Cisco WebEx Setup Download URL. This URL enables your Cisco WebEx Organization's users to download the Setup program, which installs the Cisco Unified Communications Integration (CUCI) feature on the Cisco WebEx application.
    Step 6   Select Save.

    Visual Voicemail

    Visual Voicemail is available with only Cisco WebEx application version 7 or later. The Visual Voicemail application is an alternative to the audio voicemail service. With Visual Voicemail, you can use the screen on your phone to work with your voice messages. You can view a list of your messages and play your messages from the list. You can also compose, reply to, forward, and delete messages.


    Note

    Cisco UC Integration for Cisco WebEx must also be configured to use this service.

    When you enable the integration of Cisco WebEx with Visual Voicemail, you can directly view your Visual Voicemail from within the Cisco WebEx application. Before enabling the integration of Cisco WebEx with Visual Voicemail, we recommend reading the following documentation:

    • Planning to Install Visual Voicemail available at http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.0/english/install/guide/plan.pdf

    • Installation and Configuration Guide for Visual Voicemail available at http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.0/ english/install/guide/Installation_and_Configuration_Guide_for_Visual_Voicemail_Release_70.pdf

    • CUCI Connect Configuration Guide available at http://www.cisco.com/en/US/products/ps10627/products_installation_and_configuration_guides_list.html


      Note

      The settings entered are the default visual voicemail settings for clusters and are not configured for a specific server. Additionally, each cluster must be individually enabled. For more information, see Create Unified Communications Clusters

    Configure Visual Voicemail

    Procedure
      Step 1   To configure Visual Voicemail, select the Configuration tab > Unified Communications. The Unified Communications window opens.
      Step 2   Select Voicemail to open the Default settings for Visual Voicemail for CUCI screen.

      Unity Connection customers should enter the Unity Connection server IP Address or DNS name into the "Voicemail Server" and "Mailstore Server" fields. It is recommended that all other settings remain as the defaults.

      Step 3   To enable Visual Voicemail, select Enable Visual Voicemail.
      Step 4   If you want to manually enter the Visual Voicemail settings, select Allow user to enter manual settings.
      Step 5   Enter the following information:

      • Voicemail Server: Name of the Visual Voicemail server with which the Cisco WebEx application should communicate for retrieving voicemail.

      • Voicemail Protocol: Protocol used for communicating with the Visual Voicemail server. You can select HTTPS or HTTP.

      • Voicemail Port: Port associated with the Visual Voicemail server.

      • Mailstore Server: Name of the mailstore server.

      • Mailstore Protocol: Protocol used by the mailstore server. You can select TLS or Plain.

      • Mailstore Port: Port associated with the mailstore server.

      • IMAP IDLE Expire Time: Time (in minutes) after the expiry of which the server stops automatically checking for voicemail.

      • Mailstore Inbox Folder Name: Name of the inbox folder configured at the mailstore server.

      • Mailstore Trash Folder Name: Name of the trash folder (typically, the deleted items folder) configured at the mailstore server.

      Step 6   Select Save.

      Create Unified Communications Clusters

      Complete the procedures for following Cisco Unified Communications components to configure Cisco WebEx:

      • Cisco Unified Communication settings for Click-to-Call

      • Cisco Unified Communication Manager integration with Cisco WebEx Connect

      • Cisco Unified Communication Manager Express integration with Cisco WebEx Connect

      • Cisco TelePresence Video Communication Server

      Because the configuration steps vary between these UC components, the configuration instructions are explained in multiple parts. Refer to the following documentation:

      • CUCI-Connect Configuration Guide available at http://www.cisco.com/en/US/products/ps10627/products_installation_and_configuration_guides_list.html.

      • Cisco Unified Communications Manager Express documentation available at http://cisco.com/en/US/docs/voice_ip_comm/cucme_webex/configuration/guide/webexconnect_cme.html

      Configure Cisco Unified Communication for Click-to-Call

      Organization administrators should contact their customer support representative for CUCI provisioning

      Procedure
        Step 1   Select the Configuration tab > Additional Services > Unified Communications.
        Step 2   Select Clusters. Previously created clusters are displayed.
        Step 3   Select Add.
        Step 4   Enter a name for the new cluster in the Cluster Name box.
        Step 5   If it is not already selected, select Enable Cisco WebEx Connect Click-to-Call.
        Step 6   Select Allow user to enter manual settings to permit all users belonging to this cluster to specify their Cisco Unified Communication Manager settings. 

        Note    When you enable this option, user-entered settings will override the default or global Click-to-Call settings specified for the Cisco WebEx organization.
        Step 7   In the Cisco Unified Communications Manager box, enter the IP Address of Unified Communication Manager configured for your Cisco WebEx organization. Ensure that your Unified Communication Manager includes a Device Type called Client Services Framework (CSF).
        Step 8   Select Save to save the Click-to-Call cluster settings and return to the Unified Communications screen.

         For more information on configuring your Unified Communication Manager to work with CSF, refer to the section titled Preparing Cisco Unified Communications Manager in the CUCI-Connect Configuration Guide available at http://www.cisco.com/en/US/products/ps10627/products_installation_and_configuration_guides_list.html.

        The new Click-to-Call cluster is now displayed under Cisco Unified Communications Clusters.

        Configure Cisco Unified Communication Manager Integration with Cisco WebEx Messenger

        Procedure
          Step 1   Select the Configuration tab > Additional Services > Unified Communications .
          Step 2   Select the Clusters tab and selectAdd .
          Step 3   Select Enable Cisco UC Manager integration with Cisco WebEx Connect.
          Step 4   Select Allow user to enter manual settings to permit users to change the Primary Server values in basic mode or the TFTP/CTI/CCMCIP Server values in advance mode.

          Note    When this option is enabled, the user-entered settings will override the default or global Unified Communications Manager settings specified for the Cisco WebEx organization.
          Step 5   Under Cisco Unified Communications Manager Server Settings, select:

          • Basic Server Settings: to enter the basic settings for the Unified Communications Manager server.

          • Advanced Server Settings: to enter advanced or more detailed settings for the Unified Communications Manager server.

            Note   

            The Server configuration options changes based on: Basic or Advanced.

          Step 6   Enter the following values for Basic Server Settings:

          • Primary Server: Enter the IP address of the primary Unified Communications Manager server. This server is configured with TFTP, CTI, and CCMCIP settings.

          • Backup Server: Enter the IP address of the backup Unified Communications Manager server. This server is configured with TFTP, CTI, and CCMCIP settings and provides failover support in case the primary Unified Communications Manager server fails.

          Step 7   If you have selected Advanced Server Settings, specify each setting for TFTP (Trivial File Transfer Protocol), CTI (Computer Telephony Integration), and CCMCIP (Cisco Unified Communications Manager IP Phone) servers.  
          Step 8   Enter the IP address for each of the following servers:
          Note   

          You can specify up to two backup servers for the TFTP server and one backup server each for the CTI and CCMCIP servers. Enter the appropriate IP addresses for each Backup Server.

          • TFTP Server

          • CTI Server

          • CTI Server

          Step 9   In the Voicemail Pilot Number box, enter the number of the voice message service in your Cisco Unified Communications system.


          The Organization Administrator typically provides a default voice message number for your entire Cisco WebEx organization. However, you can select the Allow user to enter manual settings check box to enable users of the cluster to override this default voice message number.

          Step 10   Enter the LDAP Server Settings information if you Cisco WebEx organization is set up with Directory Integration.

          To obtain LDAP server settings, contact your company or Organization's IT administrator. LDAP server settings are applicable only for users on Cisco WebEx client versions 6.x or earlier.

          Step 11   Select Voicemail.
          Step 12   Select Enable Visual Voicemail.

          The Visual Voicemail settings entered here are applicable only to the users belonging to this cluster.

          Step 13   In the Clusters tab, select Specific voicemail server for this cluster to specify a voicemail server, which is different from the voicemail server settings provided for the entire organization.
          Step 14   Select Allow user to enter manual settings to permit users to manually enter Visual Voicemail settings for this cluster.

          For information on entering specific Visual Voicemail settings, see Configure Visual Voicemail

          Step 15   Select Save to save the Unified Communications configuration.

          For detailed information about the TFTP, CTI, and CCMCIP servers, see CUCI-Connect Configuration Guide located at http://www.cisco.com/en/US/products/ps10627/products_installation_and_configuration_guides_list.html.

          Configure Cisco Unified Communication Manager Express Integration with Cisco WebEx Messenger

          Procedure
            Step 1   Select the Configuration tab > Additional Services > Unified Communications.
            Step 2   Select the Clusters tab > Add . The New Cluster page opens.
            Step 3   Select Enable Cisco UC Manager Express integration with Cisco WebEx Connect.
            Step 4   Select the Download link to obtain and download the latest software release.

            The Cisco Unified CME integration download server settings are not auto populated. The download should be considered a plugin for Cisco WebEx Messenger.

            Step 5   Select Allow user to enter manual settings to permit organization administrators to provide default values and permit users to modify their Primary Server values.
            Step 6   Select Save.

            Configure Cisco TelePresence Video Communication Server

            Procedure
              Step 1   Select the Configuration tab > Additional Services > Unified Communications.
              Step 2   Select the Clusters tab and select Add.
              Step 3   Select Enable Cisco TelePresence Video Communication Server.
              Step 4   Select Allow user to enter manual settings to permit organization administrators to provide default values but allow users to modify their Internal/External Server and SIP Domain values.