Customizing Your Log
You can generate log files that show activity on your entire system or for specific meetings. Use the log files to troubleshoot problems or to submit to the Cisco Technical Assistance Center (TAC) when you need assistance.
Note |
We recommend that you generate your log file during non-business hours. The large size of the log file can affect system performance. |
Note |
Log data is retained for 40 days. However, if you upgrade from a Cisco Webex Meetings Server 2.0 deployment to Release 2.5, the log data from Release 2.0 is not transferred to the Cisco Webex Meetings Server 2.5 system and therefore not available after the upgrade to Release 2.5 is complete. |
Procedure
Step 1 |
Sign in to Webex Site Administration. In a Multidata Center system, the DNS determines which data center Dashboard appears. Use this Dashboard to manage all the data centers in this system. |
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Step 2 |
Select Support > Logs. |
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Step 3 |
Complete the fields on the Customize Your Log page and select Submit.
The system generates your log and sends you an email that contains a link to download the log. |