About Managing Users
You can add users individually by using the GUI or import user accounts stored in a comma-separated or tab-delimited (CSV) file. See Creating Comma- or Tab-Delimited Files.
The system supports a lifetime maximum of 400,000 user accounts, the sum of both active and deactivated user accounts. (This lifetime maximum number of user accounts is large enough to accommodate the anticipated growth in the user database of any organization.)
You can add, delete, or deactivate user accounts. A deactivated user can be reactivated as necessary. Reactivated user accounts regain access to the meetings, recordings, and other data that they had access to before they were deactivated.
After a user is deleted:
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All future meetings hosted by the user are canceled. Meeting participants are notified by email of the cancellation of the meetings.
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The user is removed from future meeting participant lists. Hosts are not notified that a participant has been removed from the list.
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If the user had a host license, the license is returned to the license pool. If the user is later reinstated by creating a new profile, that user must acquire a new license to host a meeting.
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A user can be reinstated by creating a new user profile with the same email address within six months or less of that user being deleted; however, access to hosted meetings, and participation in future meetings cannot be recovered. The reinstated user can access recordings.
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If a deleted user is reinstated after six months, the user is considered a new user and all information regarding that user must be reentered.
User accounts are based on the email address of the user. If the email address of a user is changed outside the system, the user might not be able to use the system until the email addresses is reconciled.
To prevent unauthorized sign-in to the system, deactivate any users who leave your organization. You can deactivate users in the following ways:
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If your system does not use integrated SSO, you can deactivate users individually by using the GUI or by importing a CSV file with the ACTIVE field set to N for all the users you want to deactivate. See Activating or Deactivating Users or Administrators for more information.
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If your system uses integrated SSO, you must deactivate users by removing them from the corporate directory in your SAML 2.0 IdP. This procedure cannot be performed through this product.
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Use the password configuration feature to deactivate users after a specified period. See General Password Settings for more information.