The "Connected TAC" is a limited time trial for a value added service for customers that hold a Smart Net Total Care or equivalent support contract and have select technologies in their network.
Connected TAC allows customers to leverage digitized Intellectual Capital and expertise from Cisco to proactively identify device issues before they become problems that could significantly impact network performance, availability and security. Customers benefit from faster, automated, proactive problem identification and Cisco recommended remediation resulting in improved business continuity and risk management.
For details about participating in this trial, please contact your Cisco Services Representative or send an email to connectedtac_mt@cisco.com
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General Information and User Guides
Connected TAC Resources
- Connected TAC Program At-A-Glance (PDF - 384KB)
- Service Description (PDF - 113KB)
- Security Overview (PDF - 475KB)
- Diagnostic Bridge Installation and User Guide (PDF - 3.3 MB)
- Upgrade the Cisco Diagnostic Bridge to Version 1.8 (PDF - 729KB)
- Upgrading Cisco Diagnostic Bridge to Version 1.8 Instructions (PDF - 502KB)
- Connected TAC How-To Videos
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Tools
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Support Resources
- Connected TAC Support Community
- Open a Support Case*
- Support Options (PDF - 50KB)
- Upgrade Your Support Level (PDF - 49KB)
* For Enhanced and Premium Customers Only.
Use Tech/Sub-Tech of “Smart Services Capabilities”
and then “Diagnostic Bridge” or “CLI Analyzer”
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