The "Connected TAC" is a limited time trial for a value added service for customers that hold a Smart Net Total Care or equivalent support contract and have select technologies in their network.
Connected TAC allows customers to leverage digitized Intellectual Capital and expertise from Cisco to proactively identify device issues before they become problems that could significantly impact network performance, availability and security. Customers benefit from faster, automated, proactive problem identification and Cisco recommended remediation resulting in improved business continuity and risk management.
For details about participating in this trial, please contact your Cisco Services Representative or send an email to connectedtac_mt@cisco.com
Connected TAC Resources
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General Information and User Guides
- Connected TAC Program At-A-Glance (PDF - 384KB)
- Service Description (PDF - 113KB)
- Security Overview (PDF - 475KB)
- Diagnostic Bridge Installation and User Guide (PDF - 2.3 MB)
- Upgrading Cisco Diagnostic Bridge to Version 1.9 (PDF - 88KB)
- Cisco Diagnostic Bridge Release Notes (PDF - 138KB)
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Tools
- Cisco Diagnostic Bridge – Software Download (MSI)
- Cisco Diagnostic Bridge – Software Download (Bin)
- MyDiagnostics UI
- CLI Analyzer
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Support Resources
- Connected TAC Support Community
- Open a Support Case
Use Tech/Sub-Tech of “Smart Services Capabilities”
and then “Diagnostic Bridge” or “CLI Analyzer”
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