Troubleshoot with Client-side Logs from the UC-One Communicator Application

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Updated:June 16, 2022
Document ID:217921

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    Introduction

    This document describes how to collect client-side logs from the UC-One Communicator application.

    Problem

    When issues related to the UC-One Communicator application are experienced, client-side logs must be required.

    Solution

    From the UC-One Communicator application, you need to have the gear icon and then navigate to Options:

    UC-One application displaying main menu

    From the General drop-down menu, choose Advanced:

    UC-One application displaying general and advanced options menu

    Once the Advanced option is chosen, the Detailed Logging toggle is seen and needs to be enabled:

    UC-One application displaying advanced menu options

    Once enabled, logs must be clear to troubleshoot better and after that, the issue needs to be replicated. As soon as the issue is experienced, click the Show Logs option sends us to the Logging folder from which the logs must be collected.

    Revision History

    Revision Publish Date Comments
    1.0
    17-Jun-2022
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Leonardo Correa
      Cisco TAC Engineer

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