This document describes the process of configure accounts with privileges than allow users perform certain adminin task on Cisco Unified Comunication Manager (CUCM), without given them complete system Admin rights.
Cisco recommends that you have knowledge of these topics:
Cisco Unified Comunication Manager (CUCM)
Roles and Access groups
The information in this document is based on these software and hardware versions:
Cisco CUCM 10.5
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any change.
This document can also be used with these hardware and software versions:
Step 1. Navigate to System> Enterprise parameterAllow non-super user to grant access to administrative web pages
Step 2. Navigate to User Management> User settings> Role> New
Note:For the specific example I add for this ‘help desk’ the following privileges: Device Pool web pages/Device Profile web pages/Enterprise Phone Configuration/Phone Device Profile Page/User web pages/User Profile
Step 3. Add the role new in the user account
User with the role can admin devices, and users, but it unable get access or change any other system configuration.
Note:User cant assign an admin roles, if attempted CUCM prints the error below.