Uninstall the Umbrella Roaming Client from Windows and macOS

Introduction

This document describes how to uninstall the Umbrella Roaming Client from Windows and macOS.

Uninstall the Umbrella Roaming Client on Windows

Note: Administrative privileges are required for all uninstall methods.

Stop the Umbrella Roaming Client Service

Launch an Administrative command prompt and run the command:

net stop Umbrella_RC

Uninstall Using Add/Remove Programs

Some deployments include the option to hide the Umbrella roaming client from the Add/Remove programs list. If this is the case, use the command line uninstall methods instead. 

1. Open a Run prompt: Start > Run.
2. Type appwiz.cpl and press Enter.
3. In the list of programs, select Umbrella Roaming Client. Click Uninstall.

Uninstall Using Command Line

If the Umbrella Roaming Client does not appear in Add/Remove Programs, use a command line method.

1. Open an Administrative command prompt.
2. Run the command:

   wmic Product where name='Umbrella Roaming Client (x86)' call uninstall

   For PowerShell, you need to change the quotation. Use this command:

   wmic Product where "name='Umbrella Roaming Client (x86)'" call uninstall

Uninstall Using Command Line and Setup.msi File

1. Obtain the same version of the Setup.msi file used for installation.
2. Open an Administrative command prompt.
3. Run the command, replacing C:\Path\to\Setup.msi with the actual file path:

   msiexec /x C:\Path\to\Setup.msi /qn

Manual Removal

Warning: This method must only be used if the previous methods have failed. This method involves manually deleting the Umbrella Roaming Client Service and deleting all of the folders/files. If done incorrectly, or only partially, this could result in not being able to reinstall the Roaming Client successfully.

1. Open an Administrative command prompt.
2. Run the command:

   sc delete "Umbrella_RC"

3. Delete the folders:

   C:\ProgramData\OpenDNS\ERC
   C:\Program Files (x86)\OpenDNS

4. Reset DNS settings:
   1. Navigate to Control Panel > Network and Internet > Network Connections.
   2. For each active network adapter:
      1. Double-click the adapter.
      2. Navigate to Properties > Internet Protocol Version 4 > Properties.
      3. Set DNS to Obtain Automatically (DHCP) or enter a static IP address as required.

Uninstall the Umbrella Roaming Client on macOS

Use the GUI Uninstaller

• Search for uninstall roaming in Spotlight.
• Alternatively, navigate to Applications > OpenDNS Roaming Client > Umbrella Roaming Client Uninstaller and run the uninstaller.

Use the Command Line Uninstaller

1. Open the Terminal application.
2. Run the command:

   sudo /Applications/OpenDNS\ Roaming\ Client/rcuninstall

3. Review the output and confirm uninstallation by finding the line similar to:

   2015-09-24 16:52:59.789 rcuninstall[60471:507] Completed Uninstall