How to Verify That a Traditional PAK Is Converted to a Smart License

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Updated:April 6, 2021

Document ID:LIC216999

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Introduction

Prerequisites

Verifying That a Traditional PAK Is Converted to a Smart License

Troubleshooting

Related Information

Introduction

This article describes the process of verifying that a traditional product activation key (PAK) is converted to a Smart license.

Prerequisites

Before you start, ensure that you:

Have the following data at your disposal:
- Active Cisco.com account
- PAK and PIN
- Admin or User access to a Smart Account (To request access to a Smart account or Virtual account, refer to How to Request Access to an Existing Smart Account.)
Converted one of the following:

Verifying That a Traditional PAK Is Converted to a Smart License

Step 1:

Go to Cisco Software Central and log in with your Cisco.com account.

Verifying That a Traditional PAK Is Converted to a Smart License - Log in

Step 2:

In the Traditional Licenses section, click Access LRP.

Verifying That a Traditional PAK Is Converted to a Smart License - Access LRP

Step 3:

In the Show Smart Account and Virtual Account drop-down lists, confirm that the correct respective accounts are selected.

Note: If the system displays the Welcome To The License Registration Portal alert dialog box, you can select Do not show this message again to prevent it from being displayed again.

Verifying That a Traditional PAK Is Converted to a Smart License - Confirm Smart and Virtual account

Step 4:

On the Transactions History tab, click Show Filter, paste your Transaction ID in the Transaction field, and then press Enter.

Step result: The system displays matching results.

Verifying That a Traditional PAK Is Converted to a Smart License - Search by Transaction ID

Step 5:

Confirm that the Status of your transaction is Processed. Click the blue circled chevron icon next to your transaction, and then select Get transaction information.

Verifying That a Traditional PAK Is Converted to a Smart License - Get transaction information

Step 6:

In the Transaction Info dialog box, click Transaction History tab, and copy the stock keeping unit (SKU) number.

Verifying That a Traditional PAK Is Converted to a Smart License - Copy SKU

Step 7:

On Cisco Software Central, In theSmart Software Managersection, clickManage licenses.

Verifying That a Traditional PAK Is Converted to a Smart License - Manage licenses

Step 8:

On the Activity tab, click License Transactions, paste the license stock-keeping unit (SKU) number to the search bar, and then press Enter. When the system returns relevant results, verify the converted product activation key (PAK) in the Source column.

Note: If you own multiple Smart Accounts, ensure that you select the one for which you converted the product activation key (PAK) to a Smart License from the Smart Account drop-down list.

Verifying That a Traditional PAK Is Converted to a Smart License - Verify the converted PAK

Step 9:

To view Transaction Details of your conversion, click the Transaction Date hyperlink.

Verifying That a Traditional PAK Is Converted to a Smart License - Click the Transaction Date

Troubleshooting

If you experience an issue while verifying that a traditional product activation key (PAK) is converted to a Smart License, open a case in Support Case Manager (SCM).