How Can I Convert a Partially Fulfilled Product Activation Key (PAK) to a Smart License within Smart License Manager (SSM)?

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Updated:August 14, 2023

Document ID:LIC220939

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Before you start, ensure that you have:

Active Cisco.com account
PAK (Product Activation Key)
Access to the Smart Account and Virtual Account of the PAK
Access to destination VA where it needs to convert
Active contract check is not required for all PAK conversion

Step 1: Go to Cisco Software Central and log in with your cisco.com credentials

Step 2: Select the Smart Account from the Smart Account Selector at the top right corner

Step 3: Click on the "Manage licenses" under the Smart Software Manager section

Step 4: Click on "Convert to Smart Licensing" tab

Step 5a: Click on PAK name. Click "Convert to Smart Licenses" in new window

Step 5b: Select "Convert to Smart Licenses" under "Actions."

Step 6: Select the destination Virtual Account from the Destination Virtual Account drop-down list

Step 7: Select the SKU checkbox and enter the license quantity to convert. Click Next.

Step 8: Review the details and click Convert Licenses

Note: To verify licenses in PAK were converted successfully, go to Activity tab and search with SKU of the PAK in search bar. Alternately, Go to Inventory-->select the VA--> Licenses --> search with license name--> Click on License--> select Transaction History tab--> click on "Transaction Date" to view "source

Troubleshooting:

I am getting contract failure error while performing conversion. Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

Why I am not able to see the PAK in “convert to licenses/PAK” tab in Smart Portal? Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

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