Cisco Computer Telephony Integration Option 10.5
Product Overview
| Series | Cisco Computer Telephony Integration Option |
|---|---|
| Release Date | 03-JUN-2014 |
| Status | Not Orderable |
|---|---|
| End-of-Sale Date | 17-JUL-2015 Details |
| End-of-Support Date | 31-JUL-2018 Details |
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Compatibility Information
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Configuration Examples and TechNotes
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Configuration Guides
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CTI OS 7.2
CTI OS 7.1
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CTI OS 6.0
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Data Sheets
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End-of-Life and End-of-Sale Notices
- Addendum to EoS and EoL Announcement for Cisco Customer Contact Releases including Cisco Agent Desktop 4.4 and Earlier Releases
- End of Sale and End of Life for ICM Enterprise/Hosted and IPCC Enterprise/Hosted Release 5.0
- End-of-Sale and End-of-Life Announcement for the CTI OS and Cisco Agent Desktop for Cisco Unified Contact Center Enterprise, Cisco Unified Contact Center Hosted, Hosted Collaboration Solution for Contact Center, and Packaged CCE
- EoS and EoL for Cisco Unified CCE 6.0 and Unified ICM Enterprise Release 6.0
- EoS and EoL for the Cisco Computer Telephony Integration Object Server 5.0 / 5.1
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Field Notices
- Field Notice: Cisco Hosted and Enterprise Intelligent Contact Center - Applying Microsoft's Windows XP SP2 on Contact Center CTI OS Desktop Products Will Adversely Affect System Operation
- Field Notice: FN - 63291 - Cisco Computer Telephony Integration Object Server (CTIOS) CTIOS Server Assertions - Software Upgrade Recommended
- Intelligent Contact Manager, CTIOS Memory Leak
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Technical References
Reference Information
- cti_server_message_reference_guide.book (PDF - 2 MB)
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Feature Guides
CTI OS 8.5
CTI OS 8.0
CTI OS 7.1
CTI OS 7.0
CTI OS 6.0
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Licensing Information
- Open Source Licensing Information for Cisco CTI OS (PDF - 47 KB)
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Programming Guides
CTI OS 8.5
- CTI OS Developer's Guide for Cisco Unified Contact Center Enterprise, Release 8.5(3) (PDF - 3 MB)
- CTI OS Developer's Guide for Cisco Unified Contact Center Enterprise, Release 8.5(2) (PDF - 3 MB)
- CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise, Release 8.5(1) (PDF - 3 MB)
- CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise, Release 8.5(1) (PDF - 3 MB)
CTI OS 8.0
CTI OS 7.5
CTI OS 7.2
CTI OS 7.1
CTI OS 7.0
CTI OS 6.0
- Cisco ICM Software Release 6.0(0) CTI OS Developer's Guide (PDF - 4 MB)
- CTI OS Release 6.0(0) Internationalization Toolkit (PDF - 813 KB)
Cisco Computer Telephony Integration Option 10.0
Reference Information
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Release Notes
CTI OS 8.0
- Release Notes for Cisco CTI OS, Release 8.0(1) (PDF - 236 KB)
CTI OS 7.5
- Release Notes for Cisco CTI OS, Release 7.5(1) (PDF - 866 KB)
CTI OS 7.2
CTI OS 7.1
- Release Notes for Cisco CTI OS Software Release 7.1(1) (PDF - 485 KB)
CTI OS 7.0
- Release Notes for Cisco CTI OS Software Release 7.0(0) (PDF - 538 KB)
CTI OS 6.0
- Release Notes for Cisco CTI OS Software Release 6.0(0) (PDF - 444 KB)
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Security Advisories, Responses and Notices
Most Recent
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Troubleshooting Guides
CTI OS 7.5
CTI OS 7.2
CTI OS 7.1
CTI OS 7.0
CTI OS 6.0
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Troubleshooting TechNotes
- BA Dialer Fails to Connect with CTI Server - NIC Binding Order
- CTI Route Point Configuration and Use
- CTIOS Client Shortcut Automatically Minimizes
- Dynamic Changes to Agent Name or Skill Group Does Not Appear in the Titlebar of CTIOS Agent Desktop/IPCC Supervisor Desktop
- Logging into Cisco Supervisor Desktop Fails - Supervisor Desktop ID without a Team
- Recommended Base Levels for Debugging Cisco Agent Desktop
- Supervisor Desktop Displays "N/A" for the Skill Group Statistics
- Toll-Fraud Prevention Feature in IOS Release 15.1(2)T
- Troubleshooting IPCC Login Failure: CF_Generic_Unspecified_Rejection
- UCCE CTIOS Server Private Bytes
- View Agents Logged into CTI OS Sides
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