Cisco Computer Telephony Integration Option 10.5

Data Sheets

• Cisco Computer Telephony Integration 08-Aug-2008

End-of-Life and End-of-Sale Notices

• End-of-Sale and End-of-Life Announcement for the CTI OS and Cisco Agent Desktop for Cisco Unified Contact Center Enterprise, Cisco Unified Contact Center Hosted, Hosted Collaboration Solution for Contact Center, and Packaged CCE 16-Jan-2015
• End of Sale and End of Life for ICM Enterprise/Hosted and IPCC Enterprise/Hosted Release 5.0 16-Sep-2014
• EoS and EoL for Cisco Unified CCE 6.0 and Unified ICM Enterprise Release 6.0 26-Apr-2011
• EoS and EoL for the Cisco Computer Telephony Integration Object Server 5.0 / 5.1 30-May-2006
• Addendum to EoS and EoL Announcement for Cisco Customer Contact Releases including Cisco Agent Desktop 4.4 and Earlier Releases 21-Feb-2006

Field Notices

• Field Notice: FN - 63291 - Cisco Computer Telephony Integration Object Server (CTIOS) CTIOS Server Assertions - Software Upgrade Recommended 13-Oct-2017
• Field Notice: Cisco Hosted and Enterprise Intelligent Contact Center - Applying Microsoft's Windows XP SP2 on Contact Center CTI OS Desktop Products Will Adversely Affect System Operation 01-Nov-2004
• Intelligent Contact Manager, CTIOS Memory Leak 24-Sep-2003

Security Advisories, Responses and Notices

• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015

Compatibility Information

• Cisco Agent Desktop for Unified CCX 8.0(x) and CCE 8.0(x) - Features by Package 04-Apr-2010

Release Notes

CTI OS 8.0

• Release Notes for Cisco CTI OS, Release 8.0(1) 29-Nov-2010 (PDF - 236 KB)

CTI OS 7.5

• Release Notes for Cisco CTI OS, Release 7.5(1) 25-Apr-2011 (PDF - 866 KB)

CTI OS 7.2

• Release Notes for Cisco CTI OS Software Release 7.2(1) (Updated January 3, 2008) 03-Jan-2008 (PDF - 688 KB)

CTI OS 7.1

• Release Notes for Cisco CTI OS Software Release 7.1(1) 01-Sep-2006 (PDF - 485 KB)

CTI OS 7.0

• Release Notes for Cisco CTI OS Software Release 7.0(0) 18-Nov-2005 (PDF - 538 KB)

CTI OS 6.0

• Release Notes for Cisco CTI OS Software Release 6.0(0) 29-Jun-2007 (PDF - 444 KB)

Licensing Information

• Open Source Licensing Information for Cisco CTI OS 29-Feb-2008 (PDF - 47 KB)

Technical References

Reference Information

• CTI OS Bandwidth Calculator 01-Jul-2010

Install and Upgrade Guides

CTI OS 8.0

• CTI OS System Manager's Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1a) 17-Aug-2011 (PDF - 4 MB)

CTI OS 7.5

• CTI OS System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 09-Aug-2010 (PDF - 4 MB)

CTI OS 7.2

• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 11-Jun-2007 (PDF - 3 MB)

CTI OS 7.1

• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 3 MB)

CTI OS 7.0

• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Dec-2005 (PDF - 1 MB)

CTI OS 6.0

• Cisco ICM Software Release 6.0(0) CTI OS System Manager's Guide 29-Jun-2007 (PDF - 2 MB)

Configuration Examples and TechNotes

• BA Dialer Fails to Connect with CTI Server - NIC Binding Order 16-Sep-2005
• Dynamic Changes to Agent Name or Skill Group Does Not Appear in the Titlebar of CTIOS Agent Desktop/IPCC Supervisor Desktop 24-Jan-2005
• Logging into Cisco Supervisor Desktop Fails - Supervisor Desktop ID without a Team 22-Jun-2011
• Recommended Base Levels for Debugging Cisco Agent Desktop 27-Jun-2006

Configuration Guides

CTI OS 8.5

• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Service Environment, Release 8.5(x) 10-Jul-2011 (PDF - 1 MB)

CTI OS 8.0

• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment for Cisco Unified Contact Center Enterprise 01-Mar-2010 (PDF - 2 MB)

CTI OS 7.5

• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment, Release 7.5(1) 23-Jul-2008 (PDF - 2 MB)

CTI OS 7.1

• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment, Release 7.1(1) 25-Sep-2006 (PDF - 2 MB)

CTI OS 7.0

• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server Environment 21-Nov-2005 (PDF - 2 MB)

Feature Guides

CTI OS 8.5

• CTI Product Description Guide for Cisco Unified Contact Center Enterprise, Release 8.5(1) 20-Dec-2010 (PDF - 736 KB)

CTI OS 8.0

• CTI Product Description Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 17-Mar-2010 (PDF - 1 MB)

CTI OS 7.1

• CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 740 KB)

CTI OS 7.0

• CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Jul-2005 (PDF - 535 KB)

CTI OS 6.0

• Cisco ICM Software Release 6.0(0) CTI Product Description 29-Jun-2007 (PDF - 1 MB)

Programming Guides

CTI OS 8.5

• CTI OS Developer's Guide for Cisco Unified Contact Center Enterprise, Release 8.5(3) 22-Aug-2012 (PDF - 3 MB)
• CTI OS Developer's Guide for Cisco Unified Contact Center Enterprise, Release 8.5(2) 23-Aug-2012 (PDF - 3 MB)
• CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise, Release 8.5(1) 20-Dec-2013 (PDF - 3 MB)
• CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise, Release 8.5(1) 20-Dec-2010 (PDF - 3 MB)

CTI OS 8.0

• CTI OS Developer's Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 27-Sep-2011 (PDF - 3 MB)

CTI OS 7.5

• CTI OS Developer's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 16-Jul-2012 (PDF - 3 MB)

CTI OS 7.2

• CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 23-Jul-2007 (PDF - 10 MB)

CTI OS 7.1

• CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 10 MB)

CTI OS 7.0

• CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Jul-2005 (PDF - 9 MB)
• CTI OS Release 7.0(0) Internationalization Toolkit 02-May-2006 (PDF - 492 KB)

CTI OS 6.0

• Cisco ICM Software Release 6.0(0) CTI OS Developer's Guide 20-Dec-2013 (PDF - 4 MB)
• CTI OS Release 6.0(0) Internationalization Toolkit 29-Jun-2007 (PDF - 813 KB)

Cisco Computer Telephony Integration Option 10.0

• CTI OS Developer Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 10.0(1) 19-Jun-2014

Reference Information

• CTI Server Message Reference Guide (Protocol Version 9) for ICM Enterprise and Hosted Editions 20-Dec-2013 (PDF - 9 MB)
• CTI Server Message Reference Guide (Protocol Version 13) for ICM Enterprise and Hosted Editions 14-Jun-2010 (PDF - 8 MB)

End-User Guides

CTI OS 10.0

• CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted 16-Jul-2014

CTI OS 8.5

• CTI OS Agent Desktop and Supervisor User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 8.5(1) 20-Dec-2010 (PDF - 859 KB)

CTI OS 8.0

• CTI OS Agent Desktop User Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 21-Oct-2010 (PDF - 2 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 21-Oct-2010 (PDF - 1 MB)

CTI OS 7.5

• CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)

CTI OS 7.2

• CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)

CTI OS 7.1

• CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted, Release 7.1(1) 05-Jul-2006 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted, Release 7.1(1) 05-Jul-2006 (PDF - 1 MB)

CTI OS 7.0

• CTI OS Agent Desktop User Guide for Cisco ICM/IPCC Enterprise & Hosted Editions , Release 7.0(0) 29-Jul-2005 (PDF - 636 KB)
• CTI OS Supervisor Desktop User Guide for Cisco IPCC Enterprise Edition, Release 7.0(0) 29-Jul-2005 (PDF - 591 KB)

CTI OS 6.0

• Cisco ICM Software Release 6.0(0) CTI OS Agent Desktop User Guide 29-Jun-2007 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI OS Supervisor Desktop for IPCC Enterprise User Guide 29-Jun-2007 (PDF - 1 MB)

Maintain and Operate TechNotes

• View Agents Logged into CTI OS Sides 19-Jun-2013

Troubleshooting Guides

CTI OS 7.5

• CTI OS Troubleshooting Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)

CTI OS 7.2

• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)

CTI OS 7.1

• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 831 KB)

CTI OS 7.0

• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Jul-2005 (PDF - 630 KB)

CTI OS 6.0

• Cisco ICM Software Release 6.0(0) CTI OS Troubleshooting Guide 29-Jun-2007 (PDF - 863 KB)

Troubleshooting TechNotes

• Recommended Base Levels for Debugging Cisco Agent Desktop 27-Jun-2006
• Set and Collect UCCE Trace Logs 03-Jan-2018
• Troubleshooting IPCC Login Failure: CF_Generic_Unspecified_Rejection 25-Oct-2006
• UCCE CTIOS Server Private Bytes 11-Jul-2016
• View Agents Logged into CTI OS Sides 19-Jun-2013