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Customer Journey for Retail

Keep shoppers coming back for more

Shoppers expect a rich variety of interactive and contextual retail experiences, channels, and options. Improve the customer’s experience before, during, and after the visit delivered through every channel, service, store, and associate.

Capabilities and solutions

Mobile engagement

Help customers find, order, and receive products whenever, wherever, and however they want.

Digital displays and labels

Manage digital content and its distribution to digital displays of all sizes across the enterprise.

Intelligent contact center

Equip contact center associates with the information they need to improve customer experience and enhance brand loyalty.

Customer experience management

Track all points of the customer journey to drive optimized purchase experiences and expanded engagement.

Featured resources

IoT enables frictionless experiences

Read about IoT’s role in retail digital transformation.

Woolworths delivers on what customers want

See how the grocery giant is giving customers the ultimate experience.

The future of CX for retailers

Here's how we see the evolution of customer experience.

See how Cisco helps retailers deliver personalized experiences.

Woolworths transforms operations

Our customer's expectations are changing radically. We're moving toward virtual assistants, store navigation, and a new way to shop for our customers. I'm obsessed with customers, and so is Cisco. That's why it works.

Patrick Misciagna, General Manager IT, Service, Operations & Infrastructure, Woolworths