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Case Study: Mutual de Seguros de Chile

Improving team productivity

Cisco Services keeps Mutual de Seguros's network running at peak performance with more IT insight and control.

Customer highlights


  • Managing disparate network devices from multiple vendors became more complex
  • Needed to have a consistent, viable, stable, and secure network
  • Tracking hardware and software upgrades was nearly impossible due to effort required


  • Minimizing downtime through Cisco Smart Net Total Care service
  • Planning hardware and software upgrades to protect the business
  • Accelerating problem-solving with fast access to Cisco subject matter experts


  • 60% drop in downtime and a better customer experience
  • Over 50% gain in efficiency for IT operations and asset lifecycle management
  • 50% drop in time to satisfy compliance audits

"We have more network uptime and less disruption to our business, which means better services for our customers."

Gonzalo Basaure Obregon, General Manager, Mutual de Seguros de Chile

Who is Mutual de Seguros de Chile

Industry: Life Insurance
Location: Chile
Company size: 650 staff