● E.164 formatted phone numbers are supported.
● Alternate extensions are configurable by the system administrator or user.
● Alternate key mappings for message retrieval can help you transition from traditional voicemail systems.
● Custom keypad mapping allows administrators to create TUIs for specific user needs. Call-routing rules can be configured to route calls to different conversation styles.
● Automatic gain control provides consistent message volume playback levels.
● Handlers provide building blocks for Automated-Attendant and intelligent call-routing functions.
● Call handlers accept calls, play recorded prompts, route calls, and accept messages.
● Directory handlers manage the way that callers search the directory.
● Interview handlers collect and record input from callers.
● Directory handlers can be customized with a voice greeting.
● Message-handling actions can be configured on a per-user basis to determine how messages of specific types are handled in the system, such as “accept the message”, “reject the message”, or “relay the message”.
● Caller ID is supported.
● Call screening is configurable.
● Class of service (CoS) controls user access to features.
● Administrators can create users individually or in bulk, update users and distribution lists and their settings in bulk, create and update multiple alternate first and last names for contacts and users, and import users from Cisco UCM.
● Messages are day- and time-stamped.
● You can perform directory searches by spelling a username; you can enter up to 24 letters.
● You can perform TUI login without entering your ID.
● Representational State Transfer (REST)-based APIs for provisioning, messaging, telephony, and notifications allow integrations with existing corporate provisioning tools or messaging clients.
● IPv6 addressing is supported with Cisco Unified Communications Manager (7.1(2) or later) phone system integrations using Skinny Client Control Protocol (SCCP) and SIP. The addressing mode is configurable by port group.
● Encrypted SCCP, Secure Real-Time Transport Protocol (SRTP), and Transport Layer Security/SRTP (TLS/SRTP) for SIP facilitates Cisco Unified Communications Manager integration.
● SIP support includes the following:
◦ TLS/SRTP: Cisco Unified Communications Manager SIP trunk integrations support authentication and encryption of the Cisco Unity Connection voice messaging ports.
◦ Keypad Stimulus Protocol (KPML): For Cisco Unified Communications Manager SIP trunk integrations, administrators can configure the integration to send dual-tone multifrequency (DTMF) keystrokes in the Real-Time Transport Protocol (RTP) media stream (in-band) or in a SIP message (out-of-band).
◦ Port multiplexing: SIP integrations (such as for PIMG, TIMG, or Cisco SIP Proxy Server) can share the same SIP port on the Cisco Unity Connection server.
● Simple Network Management Protocol (SNMP) Versions 1, 2, and 3 are supported.
● Event logging is supported.
● Application and database audit logging that tracks changes to the system in separate audit log files is supported.
● Full mailbox warning is supported.
● You can create folders within a mailbox for inbox, deleted items, sent items, and draft items.
● Users can be set up for unified (single Inbox) or integrated (IMAP) messaging. You can enable these features for individual users.
● Holiday lists are configurable.
● Configurable options for how Cisco Unity Connection handles messages that are interrupted by disconnected calls are available.
● MWI is supported, including enhanced MWI that displays a constant message count on certain Cisco Unified IP Phones.
● Multiple administrative levels allow you to control access to pages in the system administration GUI by class of service (CoS) (read, modify, or delete rights).
● Music on hold (MoH) is supported.
● Nondelivery or delivery receipt reason details are presented in the GUI inbox.
● You can specify the public distribution lists to which new users will be added.
● Restriction tables are configurable.
● Return receipts can be excluded.
● The system schedule is configurable.
● Self-enrollment allows you to set your password, record your voice name, and specify your directory listing.
● A status monitor allows for real-time administrator status of telephone ports, reports in progress, and system configuration.
● System broadcast messages for officewide announcements are supported.
● System greetings are configurable.
● The system offers 12- and 24-hour clock support for time stamps.
● The system time clock adjusts automatically for Daylight Savings Time.
● A TUI greetings administrator (Cisco Unity Connection Greetings Administrator) is supported.
● LDAP directory integration allows users to be quickly imported, synchronized, and authenticated within the directory.
● You can create up to nine mailbox stores in addition to the default mailbox store that is created when Cisco Unity Connection is installed.
● Message aging alerts are supported.
● You can simulate abbreviated extensions by using prepended digits for call handlers and user mailboxes.
● You can create customized HTML notifications with actionable links and deliver them using SMTP.
● The browser-based Mini-Inbox can be used for more efficient playback and management of your voicemail on desktops, tablets, and mobile devices.
● You can attach a message file to a notification to enable access while offline.
● You can manage and provision SRSV branch-office users and greetings from a central Cisco Unity Connection system.