CX IB Methodology

Customer Experience Installed Base Methodology is a consultative process using installed base visualization to recommend efficiencies with aim of optimizing your network and simplifying the contract landscape.


CX IB Methodology helps you to use installed base visibility to simplify your engagements with your Partners and Cisco, ensuring the necessary service entitlements to drive your business outcomes.

The CX IB Methodology, previously known as Icebreaker, is based on the 3C's:

  1. Cover the uncovered
  2. Co-terminate end dates
  3. Consolidate contracts