Unauthorized resellers and counterfeiters take advantage of Cisco's name, often at the expense of the end user.
See what happens when Cisco and counterfeit routers undergo testing (8:28 min)
Cisco offers the most dependable, trustworthy partner ecosystem in the IT industry. We drive and maintain ethical business standards and practices through the efforts of our Partnership Integrity team. The team also enables channel sales through strategic governance solutions.
Our Brand Protection team safeguards our partners and our customers from the perils of unauthorized activities. This team helps you sell against what appear to be gray or counterfeit products. Learn the warning signs and protect your business.
Cisco requires our partners to certify that they have reviewed Cisco's Off-Book Funds training. Learn more about Cisco’s position on the use of Off-Book Funds and access the training below.
It is important to buy Cisco products through authorized sources only, either directly from Cisco (if your contract allows), or from authorized Cisco channels.
If you are working with a price-conscious customer that is considering purchasing from nonauthorized Cisco channels, explain the warranty, support, and software licensing risks to your customers, and the consequences associated with purchasing equipment through unauthorized channels. Consider the Cisco Refresh (Certified Remanufactured) program as an alternative way to earn this customer's business.
To protect yourself:
Counterfeit products can be hardware, software, or documentation where a Cisco logo or intellectual property has been used without the proper consent from Cisco. They often contain inferior components or illegal software, and the quality level is usually suspect. Counterfeit products are often sold at a much greater discount than genuine Cisco products.
To protect yourself:
If you would like help understanding the risks to you or your end users when they purchase equipment on the gray market, or equipment that is suspected of being counterfeit or built with third-party components, please notify your Cisco contact or the Cisco Brand Protection Office.
Cisco can also help our valued channel partners to sell against what appears to be gray or counterfeit products.
If you would like to report suspicious products or activities you may do so by:
Phone: 877 571 1700 (North America); 770 776 5611 (collect call outside of North America)