Applications Infrastructure Portfolio Guide

Applications Infrastructure EA Portfolio Guide

Deliver superior application experiences

Deliver superior application experiences for users through industry-leading full stack observability with deep business context supported by efficient hybrid cloud operations. This portfolio helps you simplify IT operations and manage complex environments while embracing cloud native innovations. Your teams can maintain the necessary continuity and security across the business without inhibiting agility. They can exceed expectations by proactively resolving issues before they impact digital experiences and expedite the delivery of new services.

The new Applications suite allows you to adopt cloud services at your own pace without the risks and limitations of vendor lock-in. It gives you multiple licensing and delivery models providing flexibility, so you can easily adapt and deliver the innovations your business needs.

1. Introduction

An enhanced Enterprise Agreement

Our new Enterprise Agreement (EA) is more than a service agreement or buying program. It delivers the power and breadth of our entire technology portfolio under a single, simplified agreement. It gives you easy access to the Cisco technologies you need to scale rapidly and accelerate at the speed of business. It not only simplifies purchasing, it offers you a future-ready technology strategy that delivers greater value, agility, and flexibility for your enterprise.

Unlock more value across the entire Cisco portfolio
  • Business agility

    Accelerate business transformation with easier access to technology.The new EA makes it easy to quickly invest in the technology you need from all our portfolios—Networking Infrastructure, Collaboration, Security, Application Infrastructure, and services—with lower spend minimums.

  • Premium experience

    Easily buy, manage, and consume your software licenses and services. The new EA gives you common terms and conditions across portfolios, with a single renewal date for your organization. Plus, you can manage all your licenses from one place with the complete visibility and granular control of our EA Workspace platform.

  • Unmatched value

    Get more from your investment with access to exclusive offers. The new EA delivers preferred pricing that rewards increased commitment with increased benefits. You enjoy top value through pricing incentives, True Forward financial predictability, and investment protection.

Shift to a more agile application infrastructure

From hybrid cloud architectures to application experiences, enterprisewide full-stack observability to low-code workflow design: Cisco's broad portfolio of applications can address your most pressing technology requirements and help your business meet its strategic objectives.

The new Cisco EA makes it simpler to get the applications your business needs today, and lets you adjust with agility as those needs shift. It also enables your organization to deploy critical cross-technology solutions more easily and effectively, such as combining with collaboration tools for hybrid work or leveraging networking technologies for more efficient data center operations.

2. Suites

Cisco Application Infrastructure subscription solutions

Under the new EA, the subscription solutions for our Application Infrastructure portfolio include the following:

  • Cisco Intersight
  • Cisco Hyperflex
  • Cisco ThousandEyes
  • Cisco AppDynamics

Cisco Intersight is a software-as-a-service (SaaS) hybrid cloud operations platform that delivers intelligent automation, observability, and optimization for traditional and cloud-native applications and infrastructure. You get all the benefits of SaaS delivery and full lifecycle management of distributed infrastructure and workloads across data centers, remote sites, branch offices, and edge environments. Cisco Intersight subscriptions include the following:

  • Intersight Infrastructure Service

    Deploy, manage, and support your distributed environment via the cloud. service.

  • Intersight Kubernetes Service

    Simplify Kubernetes Day-0 to Day-N operations across data centers, the edge, and public clouds, and increase application agility with a turnkey SaaS platform.

  • Intersight Workload Engine

    Leverage a next-generation private cloud architecture for modern cloud-native workloads to address any workload need.

  • Intersight Cloud Orchestrator

    Simplify your orchestration of infrastructure and workloads with easy-to-use, low-code workflow design and a catalog of curated tasks.

Learn more about Intersight


Cisco HyperFlex systems deliver hyperconvergence with power and simplicity for any application, on any cloud, anywhere. They are engineered on the Cisco Unified Computing System (Cisco UCS) and managed through the Cisco Intersight cloud operations platform. HyperFlex delivers the agility, scalability, and pay-as-you-grow economics of the cloud with the benefits of multisite, distributed computing at global scale.

Learn more about Hyperflex

Cisco ThousandEyes

Cisco ThousandEyes allows you to instantly identify what is impacting user experiences across any domain—even those you do not own or control. From application experience to hop-by-hop network path and performance, Cisco ThousandEyes provides end-to-end visibility into every user, any application, over any network. Now you can enhance the value of your digital investments and leverage them to drive differentiation in the market. Cisco ThousandEyes offerings include:

  • Network and Application Synthetics

    Provides hop-by-hop visibility across LAN, WAN, internet, and cloud networks correlated with BGP routing and web and API transaction experience metrics.

  • End User Monitoring

    A client-based endpoint agent that monitors user-specific application experience and end-to-end network path, from Wi-Fi to ISP to VPN gateway to destination service.

  • Internet Insights

    Collective network telemetry from ISP, cloud, and edge service providers powers real-time internet outage detection.

Learn more about Cisco ThousandEyes


Cisco AppDynamics is an industry-leading business observability platform and a key component of Cisco's solution for full-stack observability with business context. AppDynamics helps prevent digital performance issues by monitoring cloud-native technologies and traditional infrastructure to understand exactly what drives user experiences and impacts the bottom line for businesses.

Core AppDynamics products and capabilities include:

  • Business iQ

    Gain business performance monitoring and observability for every layer of your tech stack, so that you can work as one to prioritize what matters most.

  • Experience Journey Map

    Get an aggregated view of all sessions across your application. Map the most trafficked paths and related performance along the way so you can visualize how customers interact with your applications across devices and identify opportunities for optimization.

  • Cisco Secure Application

    Detect threats continuously and defend your business against attacks in real time, while prioritizing response by business impact.

  • Cognition Engine

    Leverage machine learning to analyze transaction-based performance data across application topologies. Gain a full awareness of application performance deviations and contextual insights to dramatically reduce mean time to resolution (MTTR) when issues arise.

Learn more about AppDynamics

3. Eligibility requirements

EA Eligibility requirements

To make EA more accessible, we’ve lowered its minimum eligibility requirements by reducing the required commitment across an organization as follows:

Term minimum: 3- and 5-year terms with a 7-year exception
Contract value: $100,000 net at program level, after discount and post-IB credits at program level

Fully committed suite Partially committed suite
$50K minimum net requirement pre-IB credits* No minimum requirement
Customers receive all EA benefits for committed suites Limited benefits for partially committed suites

*Hyperflex also requires a commitment to enterprise-wide device coverage

Thousand Eyes: Requires full commitment spend minimum ($50K), a minimum 250 users and/or a minimum 5000 capacity units.

4. Popular add-ons, software support, and available services

Accessing security and services for Applications Infrastructure

One of the primary benefits of the new EA is that it makes it easier to quickly bring into your environment a broad array of technologies from across Cisco portfolios.

  • Security portfolio offerings

    The close, intertwined relationship between applications and security often leads Cisco customers to also take advantage of solutions from our security portfolio, such as Zero Trust, Cloud and Network Security, and Secure Platform and Response.

  • Solutions Support

    Cisco Customer Experience (CX) has a portfolio of end-to-end services that provide world-class expert guidance and digital intelligence to help our customers drive business outcomes faster. Our Solution Support provides centralized support across more than 30 solutions and more than 250 products.

5. Available portfolios

Easy access to other Cisco subscription portfolios

Now that the new EA brings all Cisco portfolios under one agreement, it's easier for you to access our full complement of technologies and innovations and be ready to respond to changes in your industry.

Networking Infrastructure portfolio

As a worldwide leader in networking, Cisco's Networking Infrastructure portfolio serves the broadest range of networking needs across industries and segments. Our networking solutions help you quickly adapt to change and simplify and scale operations, while also protecting against service degradation and threats.

Plus, the new Cisco EA brings together our industry-leading Cisco DNA software, Meraki, and Cloud Networking offerings to supercharge your business. Your organization can more easily, quickly, and effectively implement critical cross-technology solutions, such as security and services. And you can dynamically adjust and adapt your networking infrastructure to keep pace with your network's expanding and evolving demands.

Collaboration portfolio

Webex Suite delivers the calling, meeting, messaging, and events tools you need to bring people together easily and help them to work together productively. At the same time, it helps you meet increasingly complex security and compliance requirements, which are key to keeping your information safe and secure.

The new Cisco EA makes it easy to get a holistic collaboration enrollment with a single contract, standardized across your entire enterprise and with a higher level of comprehensive support. The new EA also makes it easier to take advantage of Cisco Collaboration solutions when you enroll for one of the other Cisco solution portfolios covered by the EA, including Networking Infrastructure and Application Infrastructure.

Secure Solutions portfolio

Cisco security solutions, known as Cisco Secure, take an integrated platform approach to radically simplify your security. It applies intelligence to anticipate the changing needs of your business and provide the protection you need everywhere so you can work anywhere. Our broad portfolio of security solutions protects organizations at the user, device, network, and application/data levels.

Plus, the new Cisco EA makes it easy to get a holistic security enrollment with a single contract, standardized across your entire enterprise and with a higher level of comprehensive support. The new EA also makes it simpler to take advantage of Cisco Secure when you enroll for one of the other Cisco solution portfolios covered by the EA, including Networking Infrastructure, Collaboration, and Applications Infrastructure. The new EA also makes it possible to combine portfolios in ways that support cross-architectural solutions. For example, a secure access service edge (SASE) implementation might incorporate offerings from Networking, Security, and Services.

Services Portfolio

Cisco Customer Experience (CX) has a portfolio of services that provide world-class expert guidance and digital intelligence to help you drive business outcomes faster. Solution Support streamlines your support experience across software, hardware, and partner providers so you can resolve issues quickly, focus on your business, and innovate with confidence.

The Services Enrollment for Cisco EA helps you more easily take advantage of Solution Support across the Cisco portfolios, including Networking Infrastructure, Security, Collaboration, and Application Infrastructure. You get a holistic support contract across your Cisco technologies with unified terms and conditions. This helps you to:

  • Reduce contract complexity and administrative overhead
  • Predict and streamline costs
  • Speed up, simplify, and enhance issue resolution

6. Financial benefits

Financial benefits of the new EA

In addition to delivering on technology and business needs, the new EA offers financial benefits designed for the needs of enterprises. The following are a few examples.

Financial flexibility

As with technology, finance increasingly needs to be more dynamic. The new EA delivers new levels of flexibility for financing, such as flexible terms and volume ramp options.

Financial predictability with True Forward

The financial predictability of True Forward makes the EA stand out from other agreements. Unlike enterprise license agreements that require you to true up every year, the new EA doesn’t retroactively charge for a year's extra usage up to 15 percent. This saves you from potentially having a large, unexpected bill at your contract anniversary—as frequently happens with other vendors. Instead, we work with you to update your next year's contract to bring it closer in line with your actual usage.

Read the True Forward FAQ

Cisco Capital

Cisco Capital provides flexible payment solutions that support your business needs. You can adjust in the moment to avoid technology obsolescence and quickly adapt to shifting market dynamics.

Get more information on Cisco Capital