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Getting Started with the Trust Portal

The Trust Portal enables you to view, store, and download Cisco security, trust, data protection and privacy documents, including ISO, SOC certifications and compliance documents.

Watch our Trust Portal demo for customers.

Log in

To access features like My collection and Share content start by signing in to https://trustportal.cisco.com. For the most optimal experience, we recommend using the Google Chrome browser.

  1. Click the user icon at the top right of the page and sign in with your Cisco.com account.
  2. If you do not have a Cisco.com account, create one here.
  3. Once you are logged in, you will be returned to the Trust Portal home page. Some previously inactive features, like View my collection, will now be visible.

Search for documents

  1. Search by category

    At the top-left of the page, look for two drop-down menus: Solution Category and Products & Services. Select from either drop-down, or both, and the documents list will automatically populate the filtered results.

    Solution Category allows you to search by category such as Collaboration, Internet of Things, or Security.

    Products & Services allows you to filter by specific products, such as Cloudlock or Webex Meetings.

    To return to the original view, click the Clear Filter button.

  2. Search by keyword

    At the top-left of the page, enter document titles or keywords in Search documents field. Results will automatically populate in the document list.

  3. Search by filter

    The left side of the page provides additional search filters, including Document Type, Language, Region, Industry, and Availability.

    Check the desired boxes to filter the list. Click the Clear Filter link to revert to the full results. If you want to search for a specific document type, that is available as well.

View and download a document

  1. To view a document, click the document title. The document will open in a browser-view. To return to the document list, click Back on the upper left.
  2. You can download one or multiple titles at the same time. From the home page select the checkboxes next to each listed document. Then click the button Download selected from the top of the list.

Use My collection to store and organize your favorite assets

My collection allows you to manage and organize documents that you use regularly, similar to bookmarking your favorite webpages.

  1. Once you find the document(s) you need, check the checkbox to the left of each title to select the document(s).
  2. Click the Add to my collection button at the top of the list.
  3. A pop-up will appear, with two tabs: My folders and Create new folder.

  4. Use the drop-down in the My folders tab to select a folder you have previously created. If no folder is selected, document(s) will be added to your default master folder. Click the Add button.
  5. To create a new folder, go to the Create new folder tab. Type in the new folder name and optional description.

  6. Click the Create and Add button. When completed successfully, you will see a pop-up confirmation message, “Document(s) added to the folder successfully”, that will disappear and return you to the homepage.
  7. To view your saved documents, click the View my collection link at the top right of the page. From My collections page you can download and remove documents or create new folders.

Share content

You’ll find the Share icon link in the top right, next to the Download icon. To share multiple documents at once or to send a link to someone else, you must first login to the Trust Portal.

share content

  • From the home page or My collection page, check the boxes next to the content titles you want to share, then click the Share icon link. If viewing a single document, click the Share icon link in the document viewer.
  • To share the contents of a folder in My collection, open that folder and select up to 10 documents. Then click the Share icon link.

    • Once you click the Share icon link, you will see a pop-up with the title[s] listed and a place to enter recipient email addresses. For a single document, you will see a button to copy the direct URL.

      share popup
  • Enter the recipient email addresses (up to five persons). They will receive an email with direct links to the shared content items, and a brief explanation of the Trust Portal.  You can share up to 10 titles at a time.
  • If you are logged in and sharing more than one document, you can include a personal message. You may also send yourself a copy of your shared content by checking the checkbox, "Send copy to myself."

Sharing works with any email address, but if the documents you’ve selected are confidential, the recipient will be asked to log in to view it.  If they have not been granted access to view confidential content on the Trust Portal, they will not be able to view the confidential content shared with them.  Publicly accessible documents, like Privacy Data Sheets, do not require the share recipient to be logged in.

Request access to view a confidential document

To view a confidential document, you must first request access by completing the Trust Portal Access Request form below.

Before you start the form make sure you have the following:

  • An active Cisco.com account
    Need to create a Cisco.com account? Visit the enrollment page
  • A valid business email address that is registered to your Cisco.com account*
    Need to update your Cisco.com account email address? Visit the Customer Profile Manager

*Important: Requests submitted with a non-business email will be declined.

Have you met the above requirements? Complete and submit our Access Request form. You will receive email notification of your request status in 24-48 hours.

How to view a confidential document

Confidential documents on the Trust Portal require special access to view. Refer to “Request access to view a confidential document” above to request access.

  1. Before you try to access confidential content be sure you have requested access and have been notified via email that your access is approved.

    Have you met the above requirements? Proceed to the next step.

  2. Log in with your Cisco.com account.

  3. Confidential documents appear among the general document list with a closed lock icon and a grayed-out title.

  4. To access the confidential documents, all users are required to complete the Trust Portal click-to-accept non-disclosure agreement (NDA).

    To accept the NDA:
    Hover over any confidential title and click the message "Review and accept terms and conditions."

  5. Review and click accept. The click-to-accept terms and conditions are valid for two weeks. All users will be asked to accept again when this two-week period expires.

  6. When the NDA acceptance is complete, the lock icons will display as "unlocked" and you may click on the title of any confidential document to view it. The document view page will open; to return click the Back link.

  7. Confidential material may only be viewed on the Trust Portal. Unlike public documents, they are not downloadable as a PDF. However, you may download an html link to the document.

    From the homepage, check the box next to the confidential title, click Download Selected button and save to your desired local drive.

    An HTML file will be saved on your device, and when opened it will load the Trust Portal document view page in your default browser. You must be logged in and have accepted the NDA to view it. Internet access is required.

  8. Once unlocked, confidential documents may be added and saved to a folder in My collection.

Questions? See the Trust Portal FAQ.