Is My Order on Hold? - Global Export Trade

Trade Operations operates in three theaters. Trade Operations hours are from 03:00 to 23:00 (PST) on U.S. business days. Trade Operations general alias is regional by End User country (Ship To Country if no End User):






Manufacturing Orders



Latin America 





Middle East 










US, Canada 


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All products manufactured by Cisco are subject to U.S. export Law, and local export laws for the following checks:

Export Operations must ensure that all transactions are screened against:

  1. Denial List/Denied Parties List.
  2. Embargoed Countries.
  3. Risk of Diversion.

Most of Export Operations' focus is on controlled or restricted encryption products, that have an encryption classification control number (ECCN) of 5A002 or 5D002  These are the products that may export hold.  For these products, Trade Operations must ensure that when Cisco ships encryption product, we:

  1. Do not ship to a Denied Party.
  2. Have end-user information.
  3. Ensure that proper documentation is in place for end users outside of the EU license-free zone (ENC Countries).
  4. Ensure that local export laws in "ship-from" country are obeyed.
  5. Partner with Cisco Import so that both US and local import and export laws are followed.

What do I need to understand about export process?

  • All transactions are subject to the export controls of the country they originate in.
  • All transactions are also subject to US re-export controls, regardless of the location of the order.
  • No product can be shipped to U.S. embargoed countries.
  • No product can be shipped to any party on a denial list.
  • All orders with encryption products 5A002, 5D002 undergo license review and may be placed on Export Hold in Oracle.
  • Only 5A002  5D002 Restricted products are strongly controlled by the United States; however other countries make no distinction between US Restricted and Unrestricted products, and control all  5A002, 5D002 products.
  • End-user/install site information must be in place for all restricted product orders. Distributors, freight forwarders, and depots are NOT end users. The install site must be identified and screened.
  • Export Operations evaluates the end user: Where are they? Who are they? What business are they in?

International Orders:

Orders Booked Cisco Systems International BV: Cisco has both country and  Global License for Cisco to ship orders booked Cisco (CSI) BV International Limited to most countries.  Please note that the EU does not permit exports to most Free Trade Zones, and that there are strict controls on orders shipped to the US Embargoed Countries (Cuba, Iran, North Korea, Sudan Syria) as well as heavy controls on Afghanistan, Egypt, Iraq, Jordan, Lebanon, Libya, Pakistan, Myanmar, and Yemen

Orders booked Cisco UK International Limited:  For orders booked CIL UK , a UK Consignee Undertaking is required to ship 5A/D002 gear outside the EU. This UKCU must be complete by the SHIP TO party and is valid for a year to that Company and Address.
  Please note that the EU does not permit exports to most Free Trade Zones, and that there are strict controls on orders shipped to the US Embargoed Countries (Cuba, Iran, North Korea, Sudan Syria).   Further an individual export license may be required  if Cisco does not have a license for the Ship To/End User Country.  Cisco has UK licenses in place for:
  Abu Dhabi (UAE),Afghanistan*, Ajman (UAE), Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Islands, Brazil, British Indian Ocean Territory, Brunei, Burkina*, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Islands, Cocos Islands, Colombia, Cooks I Islands, Comoros, Congo, Democratic Republic of Congo*, Costa  Rica, Djibouti, Dominica, Dominican Republic, Dubai (UAE), Ecuador, Egypt, El Salvador, Equatorial Guinea, Ethiopia, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Fujairah (UAE), Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Heard and McDonald  Islands, Hong Kong, Iceland, India, Indonesia, Iraq, Israel, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos People's Democratic Republic, Lebanon, Lesotho, \, Libya, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali,  Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia and Dependencies, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Russia, Northern Mariana Islands, Oman, Pakistan, Palau, Occupied Palestinian Territory, Panama, Papua new guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Ras Al Khaimah (UAE), Reunion, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sharjah (UAE), Sierra Leone, Singapore, Solomon Islands, South Africa, South Korea, Sri Lanka, St Helena, St. Pierre and Miquelon, South Sudan*, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Taiwan (Province of China), Tajikistan, Tanzania, Thailand,  Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos islands, Tuvalu, Uganda, Ukraine, Umm al Qaiwain (UAE), Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Venezuela, Vietnam, Wallis and Futuna Islands, Western Sahara, Yemen, Zambia.
(* indicates shipment must be through UAE Free Trade Zone).

US Export Restrictions on Countries:

EU License-Free Countries Non-EU License Free-Countries Embargoed Countries

All restricted products can ship; no license, no written assurance required.

Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, and the United States.

All restricted product has the following requirements:

An end-user is required for restricted encryption product.

Government and military end users must have a license.

Nothing ships, if:
North Korea.

Why is my order on hold?

There is likely restricted encryption product in your order. If Trade Operations has not contacted you within 2 US business days of your order BOOKING, please contact us and provide the Cisco Sales Order number. Trade Operations will advise what is required to resolve the hold.

When you are contacted by Trade Operations:

  • Please read the e-mail. Cisco  may need End User Information, UK Consignee Undertaking, License Questionnaire, Hong Kong  End-User Statement, or for you to provide end use description so we can complete other forms that are part of licensing processes.
  • All requirements must be met for the order to be released.
  • End-user details cannot be blank.
  • End-user details cannot repeat the distributor name and address (except in EU license-free countries).
  • Orders booked CIL UK shipping from the EU to outside the EU may require UK Consignee Undertaking.

Government and military users outside the EU license-free Zone will require a U.S. export license. The person most knowledgeable about the order must submit a License Questionnaire. Once Export Operations has accepted the License Questionnaire Data Submission form, we will prepare a License Application on behalf of the end user. The License Questionnaire is not the License Application. If you have more questions about export licenses, please go to the license page.

All 5A002/5D002 product Shipping from Hong Kong will require a Hong Kong Export License (local Hong Kong rule). All restricted encryption product will require a Hong Kong End-User Statement. Export Operations will advise if this is required (EU license-free countries do not require the end-user statement, but they do require a Hong Kong Export License).

Need Help filling out the forms?

At the Forms page, your questions can be answered on a form-by-form basis. Instructions for filling out each form are provided.

Don't know what the encryption value of your part is?

Go to the Public Product Lookup Tool.