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Cisco has Acquired Starent Networks

Cisco Acquires Starent Networks

In December 2009, Cisco completed its acquisition of Starent Networks, a leading supplier of IP-based mobile infrastructure solutions for mobile and converged network operators. Starent Networks has become Cisco's new Mobile Internet Technology Group (MITG) within the Service Provider Group (SPG).

As IP-enabled smartphones and other mobile devices rapidly gain popularity, mobile operators must keep pace with the corresponding surge in data traffic. Global mobile data traffic is expected to more than double every year through 2013, according to the Cisco Visual Networking Index.(VNI) forecast for 2009-2014. Starent’s solutions help operators quickly scale their mobile infrastructures to accommodate traffic growth -- and profit from it by offering high-performance, personalized services.

Starent platforms provide the subscriber and network intelligence, core network functions, and services to manage and control access from any 2.5G, 3G, and 4G radio network to a mobile operator's packet core network. Starent Networks' access-independent technology can be deployed in CDMA2000 (1xEV-DO), UMTS/HSPA, and WiMAX networks.

The content on Starent’s web pages has been moved to the Cisco website.

Services and Support

Cisco Services:
When Cisco acquires a company, our number one goal is to ensure you continue to receive outstanding customer service and support. Cisco has a long standing history of delivering award-winning technical support and we are confident that our service and support will address your needs more quickly and effectively with no interruption during the transition process.
For customers that have not yet been notified of migration to Cisco support:
Please note: This is a migration process. Until you have been contacted by your local office, please follow the same service request process you used previously through Starent. A Cisco representative will contact you shortly.
Starent Technical Support
Phone 1-800-553-2447
For customers who have been notified of migration to Cisco support:
Please visit the technical support for Starent products and services page for additional support information.
Please note: In order to contact Cisco TAC for questions or issues with your Starent equipment, you first need to register for a Cisco.com user ID (CCO) if you do not already have one. If you already have a Cisco.com user ID, then you do not need to re-register.
Cisco Technical Assistance Center (TAC):
Phone 1-800-553-2447

Frequently Asked Questions

Q. Why has Cisco acquired Starent?
A: Mobility is a strategic focus area for Cisco and one of the fastest growth segments for our SP customers. Cisco has acquired Starent in order to expand our presence in the mobility market while adding resources to more quickly deliver solutions for our customers. In addition, this acquisition brings new products to our portfolio — SGSN, MME — which are critical to the deployment of 3G and 4G networks. Together Cisco and Starent intend to drive innovation during this market transition and help customers provide unique and differentiated services that drive ARPU expansion.
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Q. Who should Starent customers contact about Starent sales?
A: Existing Starent customers should continue their established relationships with Starent for sales using the same phone numbers and email addresses.
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Q. My current contract is set to expire in December. Who should I work with to renew it?
A: Your current points of contact will continue to work with you to renew your contract and ensure continuity of service. If you have any questions or concerns, please contact your current points of contact directly for assistance.
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Q. Starent is helping to deploy my network. Will that be affected?
A: No. Starent customers who are receiving deployment support will continue to be serviced without interruptions in delivery.
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