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Jazzware Inc. completes acquisition of Cisco’s BroadSoft Hospitality group, JAZZ Fusion

We believe Jazzware’s portfolio is well positioned to deliver continued innovation for the hospitality market.

SAN JOSE, CA. –  On October 19, 2018, Jazzware, Inc. completed the acquisition of JAZZ Fusion, which includes the technology, staff and operations of BroadSoft Hospitality products. Jazzware, Inc. was formed by Dillon Kane Group (DKG) and TAO Venture Partners (TAO) for the purpose of this acquisition.

Jazzware provides the most comprehensive middleware solution to the hospitality industry and is relied upon by leading hotel brands and premiere channel partners for uninterrupted daily operations. The acquisition will create a nimble and responsive supplier to the hospitality industry. Jazzware plans to extend the legacy JAZZ Fusion technology to enable enhanced guest experiences and operational efficiencies with mobility, analytics, and new systems integrations.

DKG has successfully acquired five operating units from Cisco using their “lift out” methodology and brings significant technical development capabilities and synergistic products including “Instant Connect Push to Talk” systems and the “Felix” analytic platform to the solution. Tom Clancy (TAO founder), a 30+ year seasoned and well-respected software executive and venture capital investor will assume the executive chairman role.

The choice of DKG and TAO by Cisco was heavily influenced by the beneficial outcome for customers and employees. Cisco is committed to providing a smooth transition to Jazzware Inc. to ensure customers’ businesses are not disrupted.

Cisco’s strategy is to focus on its transformation in building disruptive solutions for networking, multi-cloud, security, data, and collaboration that accelerate our customer’s business outcomes. Given Cisco’s strategy, we believe the JAZZ Fusion technology and services will be most successful with Jazzware, Inc.

Visit the Jazzware Website here.

 

Q: Who is Jazzware?
A: Jazzware, Inc. was created by a partnership between Dillon Kane Group (DKG) and TAO Venture Partners (TAO) for the purpose of this acquisition. DKG has successfully acquired five operating units from Cisco using their “lift out” methodology and brings significant technical development capabilities and synergistic products including Instant Connect Push to Talk systems and the Felix analytic platform. Tom Clancy (of TAO), a 30+ year software executive and venture capital investor, will assume the executive chairman role.

Q: Why did Cisco choose Jazzware?
A: The choice of Jazzware by Cisco was heavily influenced by the beneficial outcome for JAZZ Fusion customers and employees. Jazzware provides a soft landing for the JAZZ Fusion customers, with continued service support, minimal operational disruption and a focus on JAZZ Fusion’s continued strength in the hospitality industry.

Q: What is Jazzware’s go-forward strategy with JAZZ Fusion?
A: JAZZ Fusion provides the most comprehensive middleware solution to the hospitality industry and is relied upon by leading hotel brands and premiere channel partners for uninterrupted daily operations. Jazzware plans to extend the JAZZ Fusion technology to enable enhanced guest experiences and operational efficiencies with mobility, analytics, and new systems integrations.

Q: Why is now the right time for this transaction?
A: Cisco continually re-evaluates its portfolio and makes shifts that best position the company to meet its long-term strategic goals. This transaction is in response to our continually evolving priorities. As Cisco leverages the strategically aligned BroadSoft solutions, we feel that now is the right time to for a successful transition of the JAZZ Fusion technology and services.

BroadSoft Hospitality Customers and Partners:

If you are an existing customer or partner of BroadSoft Hospitality and have questions about your product or service, please contact info@jazzware.com or reach out through the corporate website at: jazzware.com.

BroadCloud and BroadWorks Hospitality customers should continue to use the existing process for support on their solution. Jazzware will notify BroadSoft Hospitality customers in advance of any change to the support process.

Jazz Hospitality customers should contact support@jazzware.com for support.