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Case Study: Telefónica

Automation tools for the future

Global networks platform provider Telefonica needed a way to bring automation in-house in order to streamline operations and save money. They decided to partner with Cisco for implementation because of Cisco’s network, technology, equipment, experience, and expertise.

Summary

Challenges

  • Streamline the operations process through automation
  • Budgetary differences between employees and external services
  • Discrepancies between operational guidelines and actual day-to-day work

Results

  • Employees spend more time on high-level work rather than menial data reconciliation
  • A 20% reduction in operational expenses year over year in the last two years
  • Some aspects of network configuration went from 4 hours to approximately 20 minutes

What they’re saying

"Cisco was a great ally. They brought in more expertise to help us and challenged us to be rigorous and precise in defining variables until our team was all in agreement."

José Manuel De Arce, Deputy Director OSS & IT Infrastructure, Telefónica

Who is Telefónica?

Industry: Telecommunications
Location: Headquartered in Madrid, Spain, with worldwide operations
Company size: 120,000+ employees