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Case Study: Telefónica

Automation tools for the future

Global networks platform provider Telefonica needed a way to bring automation in-house in order to streamline operations and save money. They decided to partner with Cisco for implementation because of Cisco’s network, technology, equipment, experience, and expertise.



  • Streamline the operations process through automation
  • Budgetary differences between employees and external services
  • Discrepancies between operational guidelines and actual day-to-day work


  • Employees spend more time on high-level work rather than menial data reconciliation
  • A 20% reduction in operational expenses year over year in the last two years
  • Some aspects of network configuration went from 4 hours to approximately 20 minutes

What they’re saying

Cisco NSO and Cisco Crosswork enables us to minimize repair time and time to market of our key services, such as 5G.

Victor Manuel Sola Garcia, Senior Manager, Technology and IP Networks, Telefonica

Who is Telefónica?

Industry: Telecommunications
Location: Madrid, Spain, with worldwide operations
size: 120,000+ employees