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Cisco Case Study: San Jose State University

Cisco solutions deliver always-on campus wireless for mobile and tech-savvy students

In higher education, networking technology is not only essential for teaching, collaboration, and research, but it is key to attracting and keeping the best students who expect a wireless network that "just works." With 24,000 devices connected concurrently in a given day, San Jose State University trusts Cisco to provide the flawless wireless experience its students demand.

Summary

Challenges

  • SJSU wanted to deliver a powerful wireless network to drive online connecting, learning, and socializing.
  • SJSU wanted to utilize behavior insights on students, guests, and users, to enhance the on-campus experience.
  • Wireless data consumption grew 20% annually, demanding more from SJSU's network. SJSU wanted automation, visibility, and predictability across the network.
  • Bringing thousands of wireless devices online was manual, requiring three people to touch access points before deployment.
  • Even brief service interruptions impacted student productivity and perception of the service and school.

Results

  • Migrated more than 1,000 wireless access points to Cisco Catalyst 9800 Series wireless controllers.
  • Seamless software updates through hot patching keeps clients and services always on.
  • From unboxing an appliance to converting the configuration, it can be operational in less than four hours.
  • With Cisco DNA Center, SJSU's IT team can compare past wireless performance to current user experience and resolve issues quickly.
  • With Cisco DNA Spaces, SJSU is able to boost on-campus participation at events by delivering relevant engagements at the right time and place.
  • SJSU is achieving its goal to use the Cisco-powered network as a platform for limitless access for its students.

What they're saying

Cisco DNA Spaces has become very handy at our football stadium, where we have a lot of visitors to the game. We can know more about who's visiting, how frequently, how much they're using the network, and know who they are so we can engage with them about other sporting events.

- Shai Silberman, Director of Network Services
San Jose State University

Who is San Jose State University?

Industry: Higher Education
Location: San Jose, CA
Size: 32,000 students
Website: sjsu.edu