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Case Study: Neotel

Almirall

Delivering the 99.999 percent uptime promise

Company: Neotel

Industry: Telecommunications

Location: South Africa

Company Size: 3.9bn Rand


Challenge

  • Optimize operational management
  • Reduce risk and overheads

The Solution

  • Cisco Smart Net Total Care service

Outcomes

  • Proactive, faster fault resolution
  • Minimized network downtime
  • New competitive differentiation
  • Lowered costs and released funds for new projects
We have tight SLAs with our clients. Without Smart Net Total Care, we certainly won't be able to deliver on those promises.
- Jeetesh Khusal,
Senior Manager, Service Assurance, Neotel