Customer name: Cascade Technologies
Industry: Managed Services Provider and IT Services Provider
Location: Murrells Inlet, S.C.
Number of employees: 3 full-time employees, plus consultants as needed
Cascade Technologies implements Cisco FindIT Network Manager to streamline network management and boost managed services offerings to clientele.
Why Cisco? In this highly competitive industry, restaurants have to spend time and resources every year in order to stay ahead of the competition. When our team was discussing network options, everyone knew the name Cisco--even our most technically challenged customers. They identified with a company that is known for excellence. As a provider, the ability to implement technology that is seamless between each site was a no-brainer. The technical support provided by Cisco TAC has been second to none and allows us to better support our clients.
“By utilizing Cisco FindIT Network Manager, within the Cisco Small Business Full Stack, I have an increased confidence in not only the products we are selling to our clients, but also the confidence in my team to install, manage, and support our service offerings. By streamlining our implementation and management processes and consolidating everything to one pane of glass, our team can now more accurately and confidently provide true network managed services.”Cramer Snuggs, Founder and Owner, Cascade Technologies
The most critical phase was planning and designing. Mistakes made during these processes could push our team over the edge on time, putting us in the negative, and even postponing an implementation completely. Working with Cisco, we were able to ensure we made the right decisions during this phase. We have not found another vendor that provides as many options as Cisco Business when it comes to switches, so we are able to cater to our clients' exact needs, every single time. This could mean using stackable managed 10G switches in the Cisco SG350X or utilizing the Cisco SG250 PoE Smart Switch as a cost-effective option.
We have pulled out multiple competitor routers and unmanaged switches that previously served as the network backbone with a flat network. We were able to separate management, point-of-sale, office data, voice, and Wi-Fi. This secured our clients' network, reducing the chances of an unauthorized guest gaining access to imperative financial records or even gaining POS control.
The Cisco Small Business Portfolio plus Cisco FindIT Network Management Platform plus Cisco Small Business TAC provided the full stack solution, end-to-end, and enabled Cascade Technologies to meet these needs directly from its call center in a centralized manner.
Moving forward, we will utilize PnP to achieve ZTD for initial installs, and afterwards for ongoing configuration changes and monitoring. This will allow us to standardize and automate our deployment and ongoing configuration through the FindIT Network Manager. Product standardization is critical for my team and for my company.
The increased efficiency and reduction in operating expenses will allow my company to grow efficiently.