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Telehealth Case Study: Houston Fire Department

Improving efficiency of emergency response

Company: Houston Fire Department
Industry: State and Local Government
Location: Houston, Texas


In Houston, too many people were calling 911 to receive routine health treatments. This was driving up healthcare costs and making first responders less available for true emergencies. Houston needed to:

  • Reduce the number of unnecessary ambulance transports for patients with routine issues
  • Improve efficiency in responding to 911 calls
  • Improve communications between the city’s healthcare providers



  • Increasing efficiency by reducing total operation time to as low as 33 minutes
  • Avoiding unnecessary hospital transports by ambulance in 80 percent of patients
  • Reducing medical service costs for patients from as much as US$2,200 to just $220

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