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Case Study: FANUC America

Predicting failure to prevent failure

After its robots left the factory, FANUC America had no way of knowing how they were operating unless there was a problem. FANUC saw an opportunity to change the company's go-to-market strategy with the Internet of Things (IoT). They partnered with Cisco to prevent downtime—increasing uptime for connected machines in the robotics manufacturing industry.



  • No insight into product maintenance needs.
  • Typical problems could cost customers more than $20,000 per minute.


  • Connecting FANUC robots to the Cisco cloud with Cisco Intercloud Fabric let FANUC remotely monitor industrial robots, proactively detect potential equipment or process problems, and reduce unplanned downtime.


  • Cisco technologies embedded in FANUC machines and aggregated data devices analyze big data onsite before transmitting results to the Cisco cloud. Automatic notifications alert FANUC service personnel to issues.
  • FANUC completed a pilot with a major auto manufacturer. The Cisco solution dramatically reduced production downtime and increased overall equipment effectiveness.
  • A single unplanned downtime event can cost a manufacturer $2 million, so connected machines can have significant financial benefits for FANUC's customers.

What they’re saying

I think what we and Cisco are working on together has the potential to have the biggest impact of anything that I've seen in the last 35 years.

Rick Schneider, CEO, FANUC America

Who is FANUC America?

Industry: Robotics Manufacturing
Location: Rochester Hills, Michigan
Company Size: 600+ employees