Cisco Customer Collaboration Platform (CCP) (ehemals SocialMiner)

Datenblätter und Produktinformationen

Datenblätter

• Cisco SocialMiner 11.6 Data Sheet 25-Aug-2017
• Cisco SocialMiner 11.5 Data Sheet 07-Jul-2017
• Cisco SocialMiner 11.0 Data Sheet 25-Aug-2015

End-of-Life- und End-of-Sale-Hinweise

• English

  • End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 9.0(1) 31-Aug-2015
  • End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 8.5 11-Jan-2019

Sicherheitshinweise

Problemhinweise

• Field Notice: FN - 72236 - Unified Contact Center Express (UCCX) Release 11.6.2 ES07 Is Not a Cumulative Release - Software Upgrade Recommended 22-Mar-2022
• Field Notice: FN - 70274 - Deprecate Facebook for Social Media in SocialMiner - Software Upgrade Recommended 30-Jun-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: FN - 63626 - SocialMiner Twitter Account Does Not Authorize - Software Upgrade Recommended 13-Mar-2013

Sicherheitsempfehlungen, Antworten und Benachrichtigungen

• Cisco Customer Collaboration Platform Information Disclosure Vulnerability 04-Jun-2025
• Cisco Unified Communications Products Command Injection Vulnerability 04-Jun-2025
• Cisco Unified Communications Products Privilege Escalation Vulnerability 21-May-2025
• Cisco SocialMiner Chat Feed Cross-Site Scripting Vulnerabilities 23-Jan-2019
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 02-Jan-2019
• Cisco SocialMiner Cross-Site Scripting Vulnerability 17-Oct-2018
• Cisco SocialMiner Notification System Denial of Service Vulnerability 16-May-2018
• Cisco SocialMiner XML External Entity Injection Vulnerability 06-Sep-2017
• Cisco SocialMiner Cross-Site Scripting Vulnerability 21-Jun-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Vulnerability in GNU glibc Affecting Cisco Products: February 2016 18-Feb-2016

Release und Kompatibilität

Versionshinweise

• Cisco SocialMiner 12.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(2)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

Referenz

Dokumentations-Roadmaps

• Cisco SocialMiner 12.0(1)

  • Cisco SocialMiner Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 10.6(1)

  • Cisco SocialMiner Documentation Guide Release 10.6(1) 05-Dec-2014

Lizenzinformationen

• Cisco SocialMiner 11.6(1)

  • Open Source Used In Cisco SocialMiner 11.6(1) 14-Aug-2017 (PDF - 11 MB)

Design

Designleitfäden

• Cisco SocialMiner 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1) 24-Aug-2017

Installation und Upgrade

Installations- und Upgrade-Leitfäden

• Cisco SocialMiner 12.0(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 12.0(1) 15-Feb-2019

• Cisco SocialMiner 11.6(2)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.6(2) 25-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.6(1) 24-Aug-2017

Konfiguration

Konfigurationsbeispiele und technische Hinweise

• Cisco SocialMiner 11.6(1)

  • Integration von SocialMiner mit Gmail auf UCCX 11.6 24-Nov-2017
• Configure CCP (Formerly SocialMiner) with Active Directory 06-Oct-2020
• ECDSA-Zertifikate in einer UCCX-Lösung verstehen 04-Apr-2017
• Integrieren Sie SocialMiner in Cisco Unified Presence Server (CUPS), um IM-Benachrichtigungen für WebChat zu senden 18-Mar-2016

Konfigurationsleitfäden

• Cisco SocialMiner 12.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

Betrieb und Wartung

Endbenutzerhandbücher

• Cisco SocialMiner 11.6(2)

  • Cisco SocialMiner User Guide Release 11.6(2) 06-Aug-2018
  • Cisco SocialMiner User Guide Release 11.6(2) 23-Jul-2018

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner User Guide Release 11.6(1) 30-Jul-2019

Technische Hinweise zu Wartung und Betrieb

• Search on CCP (Formerly SocialMiner) with the Date Filters 30-Sep-2021

Fehlerbehebung

Technische Hinweise zur Fehlerbehebung

• Cisco SocialMiner 10.6(1)

  • SHA-256-Unterstützung für UCCX 20-Apr-2017
• Herunterladen von Protokollen von VOS-Servern in einer CCE-Lösung 21-Feb-2025
• Fehlerbehebung bei SocialMiner Agent Request (Rückruf)-Funktion mit UCCE 17-Apr-2020
• UCCX und SocialMiner: Analyse des Bubble Chat- und Post Chat-Bewertungsprotokolls 23-Jan-2019
• Fehler beim Autorisieren des neuen Facebook-Feeds: "URL kann nicht geladen werden: Die Domäne dieser URL ist nicht in den Domänen der App enthalten." 25-Jul-2018
• Änderungen an der Facebook Graph API (Frühjahr 2018) und deren Auswirkungen auf Cisco SocialMiner 17-Apr-2018
• Integration von UCCX mit SocialMiner für Agent-E-Mail - Austausch von Best Practices 12-Oct-2017
• Unsupported Configurations for UCCX and SocialMiner Integration for Non-Voice Features 30-Aug-2017
• SHA-256 Support for UCCX 20-Apr-2017