تحسين اتصالات الموظفين الموحدة من Cisco

أوراق البيانات ومعلومات المنتج

End-of-Life and End-of-Sale Notices

• End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization 01-Jul-2020

أوراق البيانات

• Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express 10.0 Data Sheet 04-Feb-2016
• Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express 10.5 Data Sheet 10-Jun-2014

إشعارات الأمان

الإعلامات الميدانية

• Field Notice: FN - 63525 - Recording Issues with Cisco Unified Communications Manager 8.6 and Cisco Quality Management 8.5(2) - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 63667 - Cisco Workforce Optimization (WFO) Quality Management (QM) - New Java Release Causes Signed Applets to Hang Browser with Security Pop Up - Workaround Provided 14-Jan-2019
• Field Notice: FN - 62939 - US Daylight Saving Time Policy Changes Effective September 2007 - For Cisco Unified Workforce Optimization (WFO) 05-Mar-2008

الإصدار والتوافق

ملاحظات الإصدار

• Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)

  • Release Notes for Cisco Unified Workforce Optimization Quality Management, Release 10.0 07-May-2014 (PDF - 303 KB)

• Cisco Unified Workforce Optimization Workforce Management 10.0(1)

  • Release Notes for Cisco Unified Workforce Optimization Workforce Management, Release 10.0 07-May-2014 (PDF - 151 KB)

• إدارة القوى العاملة Cisco Unified Workforce Optimization 11.5(1)

  • Release Notes for Cisco Unified Workforce Optimization Workforce Management Release 11.5(1) 02-Aug-2016 (PDF - 211 KB)

• إدارة القوى العاملةCisco Unified Workforce Optimization 11.0(1)

  • Release Notes for Cisco Unified Workforce Optimization Workforce Management Release 11.0 04-Aug-2015 (PDF - 155 KB)

• إدارة جودة Cisco Unified Workforce Optimization 11.5(1)

  • Release Notes for Cisco Unified Workforce Optimization Quality Management 11.5(1) 02-Aug-2016 (PDF - 533 KB)

• إدارة قوة العمل بنظام Cisco Unified Workforce Optimization الإصدار 10.5(1)

  • Release Notes for Cisco Unified Workforce Optimization Workforce Management, Release 10.5 05-Jun-2014 (PDF - 172 KB)

المرجع

المراجع الفنية

• Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)

  • Cisco Workforce Optimization Desktop Requirements Guide, Release 10.0 18-Feb-2014 (PDF - 435 KB)
  • Open Source Used in Quality Management 10.0(1) 25-Nov-2013 (PDF - 1 MB)

• Cisco Unified Workforce Optimization Workforce Management 10.0(1)

  • Cisco Unified Workforce Optimization Workforce Management Reports Reference, Release 10.0 08-Oct-2014 (PDF - 1 MB)
  • Open Source Used in Cisco Workforce Management, Release 10.0(1) 25-Nov-2013 (PDF - 1 MB)

• إدارة القوى العاملة Cisco Unified Workforce Optimization 11.5(1)

  • Workforce Management Data Import Reference Guide 02-Aug-2016 (PDF - 601 KB)

• إدارة القوى العاملةCisco Unified Workforce Optimization 11.0(1)

  • Workforce Management Data Import Reference Guide 04-Aug-2015 (PDF - 679 KB)
  • Cisco Unified Workforce Optimization Error Code Dictionary 04-Aug-2015 (PDF - 844 KB)

• إدارة جودة Cisco Unified Workforce Optimization 11.5(1)

  • Cisco Unified Workforce Optimization Quality Management API and Database Schema Reference Guide 02-Aug-2016 (PDF - 1 MB)
  • Cisco Unified Workforce Optimization Quality Management Integration Guide for CAD and Finesse 02-Aug-2016 (PDF - 390 KB)

• إدارة قوة العمل بنظام Cisco Unified Workforce Optimization الإصدار 10.5(1)

  • Workforce Management GIS API Reference Guide, Release 10.5 20-Mar-2015 (PDF - 1 MB)
  • Cisco Unified Workforce Optimization Error Code Dictionary, Release 10.5 24-Jan-2015 (PDF - 2 MB)
  • Cisco Unified Workforce Optimization Workforce Management 10.5(1) Open Source Documentation 24-Jan-2015 (PDF - 1 MB)
  • Calabrio Workforce Optimization Suite Firewall Configuration Guide, Release 10.5 24-Jan-2015 (PDF - 1 MB)
  • Cisco Unified Workforce Optimization Desktop Requirements Guide, Release 10.5 06-Oct-2014 (PDF - 1 MB)

التصميم

أدلة التصميم

• إدارة جودة Cisco Unified Workforce Optimization 11.5(1)

  • Cisco Unified Workforce Optimization Quality Management Design Guide 02-Aug-2016 (PDF - 889 KB)

التثبيت والترقية

أدلة التثبيت والترقية

• Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)

  • Cisco Unified Workforce Optimization Quality Management Installation Guide, Release 10.0 07-May-2014 (PDF - 3 MB)

• Cisco Unified Workforce Optimization Workforce Management 10.0(1)

  • Cisco Unified Workforce Optimization Workforce Management Installation Guide, Release 10.0 08-Oct-2014 (PDF - 1 MB)

• إدارة القوى العاملة Cisco Unified Workforce Optimization 11.5(1)

  • Cisco Unified Workforce Optimization Workforce Management Installation Guide 02-Aug-2016 (PDF - 695 KB)

• إدارة القوى العاملةCisco Unified Workforce Optimization 11.0(1)

  • Cisco Unified Workforce Optimization Workforce Management Installation Guide 11.0 04-Aug-2015 (PDF - 597 KB)

• إدارة جودة Cisco Unified Workforce Optimization 11.5(1)

  • Cisco Unified Workforce Optimization Quality Management Installation Guide 02-Aug-2016 (PDF - 1 MB)

• إدارة قوة العمل بنظام Cisco Unified Workforce Optimization الإصدار 10.5(1)

  • Cisco Unified Workforce Optimization Workforce Management Installation Guide, Release 10.5 18-Jun-2014 (PDF - 1 MB)

التكوين

أدلة برمجية

• Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)

  • Cisco Unified Workforce Optimization Quality Management CAD and Finesse Integration Guide, Release 10.0 05-Jun-2014 (PDF - 550 KB)

أمثلة على التكوين وTechNotes

• تكوين سير العمل FindSE لتمييز بيانات التعريف للتسجيلات في WFO-QM (Calabrio) 12-Mar-2015

الصيانة والتشغيل

أدله المستخدم النهائي

• Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)

  • Cisco Unified Workforce Optimization Quality Management Administrator User Guide, Release 10.0 03-Nov-2014 (PDF - 2 MB)
  • Cisco Unified Workforce Optimization Quality Management Application User Guide, Release 10.0 16-May-2014 (PDF - 3 MB)

• Cisco Unified Workforce Optimization Workforce Management 10.0(1)

  • Cisco Unified Workforce Optimization Workforce Management Application User Guide, Release 10.0 08-Oct-2014 (PDF - 4 MB)
  • Cisco Unified Workforce Optimization Workforce Management Administrator User Guide, Release 10.0 08-Oct-2014 (PDF - 5 MB)

• إدارة القوى العاملة Cisco Unified Workforce Optimization 11.5(1)

  • Cisco Unified Workforce Optimization Quality Management Recording Controls User Guide 02-Aug-2016 (PDF - 334 KB)
  • Cisco Unified Workforce Optimization Workforce Management User Guide 02-Aug-2016 (PDF - 4 MB)

• إدارة القوى العاملةCisco Unified Workforce Optimization 11.0(1)

  • Cisco Unified Workforce Optimization Workforce Management User Guide 04-Aug-2015 (PDF - 2 MB)

• إدارة جودة Cisco Unified Workforce Optimization 11.5(1)

  • Cisco Unified Workforce Optimization Quality Management User Guide 02-Aug-2016 (PDF - 2 MB)
  • Cisco Unified Workforce Optimization Recording and Quality Management Quick Start 02-Aug-2016 (PDF - 65 KB)
  • Cisco Unified Workforce Optimization Quality Management Administrator Guide 02-Aug-2016 (PDF - 2 MB)

• إدارة قوة العمل بنظام Cisco Unified Workforce Optimization الإصدار 10.5(1)

  • Cisco Unified Workforce Optimization Getting Started Guide, Release 10.5 24-Jan-2015 (PDF - 1 MB)
  • Cisco Unified Workforce Optimization Workforce Management Application User Guide, Release 10.5 03-Jun-2014 (PDF - 3 MB)

استكشاف الأخطاء وإصلاحها

أدلة استكشاف المشكلات وإصلاحها

• Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)

  • Cisco Unified Workforce Optimization Quality Management Troubleshooting Guide, Release 10.0 03-Nov-2014 (PDF - 1 MB)

• Cisco Unified Workforce Optimization Workforce Management 10.0(1)

  • Cisco Unified Workforce Optimization Workforce Management Troubleshooting Guide, Release 10.0 08-Oct-2014 (PDF - 929 KB)

• إدارة القوى العاملة Cisco Unified Workforce Optimization 11.5(1)

  • Workforce Management Troubleshooting Guide 02-Aug-2016 (PDF - 453 KB)

• إدارة القوى العاملةCisco Unified Workforce Optimization 11.0(1)

  • Cisco Unified Workforce Optimization Workforce Management Troubleshooting Guide 04-Aug-2015 (PDF - 498 KB)

• إدارة جودة Cisco Unified Workforce Optimization 11.5(1)

  • Cisco Unified Workforce Optimization Quality Management Troubleshooting Guide 02-Aug-2016 (PDF - 1 MB)

• إدارة قوة العمل بنظام Cisco Unified Workforce Optimization الإصدار 10.5(1)

  • Cisco Unified Workforce Optimization Workforce Management Troubleshooting Guide, Release 10.5 24-Jan-2015 (PDF - 1 MB)

استكشاف أخطاء TechNotes وإصلاحها

• أستكشاف أخطاء الاتصالات الموحدة (UC)، وغير الاتصالات الموحدة (UC)، وبرامج الإقامة المشتركة للأجهزة الافتراضية (VM) التابعة لجهات خارجية وإصلاحها 19-May-2017
• تكوين سير العمل FindSE لتمييز بيانات التعريف للتسجيلات في WFO-QM (Calabrio) 12-Mar-2015
• مدير الجودة 2.7(1): لم يتم التعرف على ترخيص تسجيل التوافق 11-May-2009

رسائل النظام والخطأ

• Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)

  • Cisco Unified Workforce Optimization Quality Management Error Code Dictionary, Release 10.0 03-Nov-2014 (PDF - 1 MB)

• إدارة القوى العاملة Cisco Unified Workforce Optimization 11.5(1)

  • Cisco Unified Workforce Optimization Error Code Dictionary 11-Aug-2016 (PDF - 840 KB)

• إدارة جودة Cisco Unified Workforce Optimization 11.5(1)

  • Cisco Unified Workforce Optimization Error Code Dictionary 02-Aug-2016 (PDF - 840 KB)