Cisco applications are not supported under the same service programs that provide software support for the Cisco Operating System. Instead, these applications are supported under individual service contracts. Two levels of support are offered: SAS and SASU service programs.

Customers with licenses for Cisco software applications covered by SAS or SASU service contracts may only download new releases for the specific application software that is covered by a SAS or SASU service contract.

For example, if a customer has two service licenses for Cisco CallManager Express software, and only one service license is covered by SASU, then the customer may only download new releases for one CallManager Express service license. To be eligible for software releases on both CallManager Express service licenses, the customer must have two current SASU service contracts total—one SASU service contract for each license.