February 2013
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New Cisco Video Training and Certification Programs

Video network traffic is growing at a rapid pace. With the new Cisco CCNA Video certification programs, position yourself to lead your employer’s video adoption.
> Learn more


Take this Challenge for a Chance to Win a Cisco VIP Trip

Winners will take a behind-the-scenes tour in one of Cisco's global centers (Silicon Valley, Bangalore, or London), then venture out in a custom adventure.
> Learn more

Tech Insights Title Bar

Expert to Expert:

How Do I Renew the Licenses on an ASA CSC Security Services Module?

The licensing scheme for the Cisco ASA Content Security and Control (CSC) Security Services Module is rather complex and sometimes difficult to follow. This document was written to help clarify the steps involved in renewing the subscription services on that product. > See the details

What do YOU want to ask a TAC engineer? Send your questions to techsupportnews@cisco.com. If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!

TAC Tip:

Deploying a VXC 6215 Endpoint with UC Capabilities

Finally! The DCN Solutions team has put together a single document that you can follow as a recipe to deploy a series of VXC 6215's with UC capabilities. This document is a jumpstart to better understand the entire VXC 6000 series.

Later, when you’ve just unpacked your first stack of VXC devices, check out this guide– a customer bible that will sift through the chaos and give you practical information on managing ini-based devices.

Chalk Talk:

An Insight to Cisco Unified Communications Manager Digital Certificates

This month’s Chalk Talk from Akhil Behl covers the CUCM certificates – from endpoint to services to platform and so on. This will help you understand the CUCM Public Key Infrastructure (PKI) in an intuitive way. You will be able to leverage this article to deploy security in their Cisco UC network by not only leveraging built in CUCM PKI however external PKI authorities e.g. VeriSign. > Tell me more

Featured Articles Banner

New Cisco Product Documentation Available Online
Check the February release for information about the latest documentation releases for Cisco products, including Cisco TelePresence, Cisco Wide Area Application Services, and Cisco Wireless LAN Controller. > Start your search

The Cisco NHL Showdown
Working with Cisco's Internet-based technologies, digital media, broadband innovation, mobile capabilities and TelePresence, the NHL is transforming hockey for both players and fans, on and off the ice. > Take a look

Data Center Certifications Webinar Series on the Cisco Learning Network
Join Cisco experts Mike Brown and Robert Burns as they unlock the technical secrets to achieving your Data Center certification goals in this exclusive Cisco Learning Network learning series. > Review the session schedule

Domain Ten Resources: How to Get More from Your IT Investment
Do you know the 10 crucial domains for data center transformation? Download the free Cisco Domain Ten eBook or watch a brief video and learn how to prepare your data center for virtualization, cloud, and more.

Your Support Website: Take a Fast Tour
Want a quick view of how you can get the most out of the Cisco Support Website? Take this self-guided, interactive website tour now.

Technical Documents Title Bar

New documents or documents with major updates (italicized titles) published January 1 - 31, 2013

See a list of new and updated Security Advisories.


Configuration Example:
LDAP on IOS Devices Using Dynamic Attribute Maps

Network Management

Tech Notes:
Cisco IAC: Disabling Snapshot Management for the VSO Role
How to Configure JBoss 7 Server as a Windows Service

Password Recovery:
Password Recovery for Cisco Prime Infrastructure (Appliances Only)
Password Recovery for Cisco Prime Infrastructure (Virtual Machines Only)


Configuration Example:
1941W Integrated Services Router


Configuration Example:
FlexVPN Migration: Hard Move from DMVPN to FlexVPN on Same Devices
VPN Inline Posture using iPEP ISE and ASA
FlexVPN Deployment: AnyConnect IKEv2 Remote Access with EAP-MD5
ISE Guest Accounts for RADIUS/802.1x Authentication
ISE Policies Based on SSID
AnyConnect SSL over IPv4+IPv6 to ASA Configuration
FlexVPN Site-to-Site
FlexVPN: IPv6 Basic LAN to LAN Configuration
Central Web Authentication on the WLC and ISE Configuration Example
Central Web Authentication with a Switch and Identity Services Engine

Tech Notes:
FlexVPN Migration: Hard Move from DMVPN to FlexVPN on a Different Hub
Network Admission Control (NAC) Agent Discovery Process for Identity Services Engine (ISE)
FlexVPN Deployment Guide: AnyConnect to IOS Headend Over IPsec with IKEv2 and Certificates
ASA "ERROR: [address_range] overlaps with failover interface address" Received After Upgrade
FlexVPN Migration: Legacy EzVPN-NEM+ and FlexVPN on the Same Server

Servers/Unified Computing

Tech Notes:
UCS SAN Troubleshooting
UCS Smart Call Home Troubleshooting


Configuration Example:
How to Install and Uninstall a Nexus 1000V License

Tech Notes:
Using vemlog to debug Nexus 1000v problems
Determine how VM traffic is getting pinned
Orphaned Distributed Virtual Switch in Nexus 1000V vCenter
L2MP based forwarding across vPC peer-link in Carmel ASIC based switches(Nexus 5548/5596)

Voice and Unified Communications

Tech Notes:
Agents Not Displayed on Cisco Supervisor Desktop
Troubleshoot Cisco Unified Contact Center Management Portal Issues
Troubleshooting Cisco CallManager Crashes
Unified Communications Manager 5.x/6.x/7.x/8.x: Troubleshoot Extension Mobility Issues


Configuration Example:
Workgroup Bridges with PEAP Authentication

Tech Notes:
Cisco Aironet AP Module for Wireless Security and Spectrum Intelligence (WSSI) Deployment Guide
Application Visibility and Control Deployment Guide

Get Involved Title Bar

We're Listening

Do you ever give feedback and feel like you’re not heard? “We're Listening" is Cisco’s customer-facing blog series about customer pain points and actions Cisco is taking to resolve them. Recent posts about steps we’ve taken to address your concerns include:

Explore the blog and post or send us your feedback.


Create Your Career Learning Series from Cisco Learning Network


Don’t miss the last session in this four-part learning series.
• Feb 26 - "7 Keys to Unlocking Your Technology Career"

Review the earlier session recordings, too!

Geek Out: Attend Cisco TechAdvantage Webinars

Cisco TechAdvantage Webinars –free, fun, and full of information - provide in-depth technical information on Cisco Networking Software solutions that benefit customers of all sizes and industries. Join us for an upcoming session!

Upcoming Ask the Expert Events from Cisco Support Community's Expert Corner:


Engage, collaborate and co-create with our Cisco subject matter experts through interactive events.

Using The Cisco Technical Support Mobile App to Resolve Your Technical Issues
Learn and ask questions about how to effectively use the app to resolve your issues, stay updated with the latest news, and improve your technical knowledge. Starts February 11, 2013
Introduction to Cisco Unified Computing System Central
Learn and ask questions about the basics of Cisco UCS Central tool and its applications and features. Starts February 11, 2013

Webcast Archives:
Introduction to Cisco Unified Computing System (Cisco UCS) Central
Troubleshooting Adaptive Security Appliances, Private Internet Exchange, and Firewall Service Modules

Technology You Can Use from Geeks You Can Trust


Learn from your favorite geeks in these TechWiseTV workshops:
Tips and Tricks of Managing an Expanding Network with Quality of Service
Join TechWiseTV’s Chief Geek, Jimmy Ray Purser as he shares tips and tricks (even a few “oops” stories) for effective QoS design.
Get Next-Generation Private Cloud Web Conferencing with Cisco WebEx Meetings Server
Learn how Cisco WebEx Meetings Server lets you set up a complete web/audio/video/mobile collaboration solution.
Unified Access Architecture: Campus Backbone
Join Jimmy Ray and his panel of guests as they dive into the primary components of that Unified Access backbone layer.

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