Technical Services News - November 2012

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November 2012 SMB Edition

Cisco Exam Preparation - Studying for Results

Get tips, tricks, and best practices for effective learning and preparing for Cisco certification exams.
> Make the grade


Small Businesses Going to the Cloud: Three Top Considerations

The issues small companies need to make sure they address before jumping into cloud computing.
> Take a look


Expert to Expert:


What is that "delete 20000 sessions" alarm I keep seeing on my ACS 5.x dashboard?
Out of the box, the Monitoring and Reporting dashboard in the Cisco Secure Access Control System 5.x (ACS 5.x) is populated with the "Top 5 Alarms" and "My Favourite Reports" applications (more applications can be added by clicking on the "Configure" button in the top right-hand corner of the dashboard).

One of the more common alarms that appears in the "Top 5 Alarms" list is the "delete 20 000 sessions" alarm. At first glance the alarm name may give the impression that the ACS is deleting key information or perhaps that it's unexpectedly kicking off 20 000 users. So, what does this alarm really mean?

> Get the answer

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TAC Tip:


Cisco Unified Contact Center Express: DRF Backup Issues
The Disaster Recovery Framework (DRF) is a very important component of all Cisco Unified Communications products, including Cisco Unified Contact Center Express. DRF backups are the safest way to restore your UCCX servers to the last known good state.

When there are issues with these, it is most important that we proactively identify and resolve these to prevent a situation where we are stuck without a way to "rewind" the system.

> Tell me more


Chalk Talk:


Cisco IPS Signatures 201 - Configuring Basic Properties, Enabling & Disabling Signatures
Configuring a signature, the components, and the properties? In this month's chalk talk, we will continue our IPS Signature 101 discussion from September's Chalk Talk by taking the theory (the what/why) and walk through configuring/viewing/monitoring (how) A cisco Signature on Cisco IPS Appliances and IOS IPS devices.

> Get the facts


Man vs Grid: Engineer Battles the World's Most Rugged Router
Learn more about Cisco Field Area Network.
> See who wins

Unlocking the Power of Mobility: The Right Technology, Culture and Process
Mobility unleashes our ability to communicate, collaborate and innovate across geographies, but it also comes with challenges.
> Get the facts

Determine the Best Deployment Model for Your Business
With the Cisco Collaboration portfolio, you now have a greater choice in how you deploy Cisco Unified Communications, TelePresence, WebEx, and Contact Center.
> See how

Reduce Downtime and Increase Availability with Cisco Technical Education
Cisco Technical Education is a cloud-based e-learning portal for just-in-time training that enables you to keep network equipment operating at peak capacity and efficiency.
> Check it out

Your Support Website: See Content Keyed to Your Model
New model pages put you one click away from support content, software and other resources that are relevant to your specific product.
> See why

New Cisco Product Documentation Available Online
Get information about the latest documentation releases for Cisco products.
> Start your search


New documents or documents with major updates (italicized titles) published October 1 - 31, 2012

See a list of new and updated Security Advisories.

Contact Center

Tech Notes:
Troubleshoot Cisco Unified Contact Center Management Portal Issues

UCCE 8.x Installation Frequently Asked Questions

Recent CSC Docs:
CVP 9.0(1) New features and changes


Tech Notes:
AnyConnect over IKEv2 to ASA with AAA and Certificate Authentication
ASA: Receiving and Transmitting Jumbo Ethernet Frames
ASDM Troubleshooting

Recent CSC Docs:
ASA: IDFW (Identity Firewall) Step by Step configuration

Voice and Unified Communications

Recent CSC Docs:
Upgrading from CCM 4.1(3) to 7.x DMA fails at checking Informix IDS – ccm


Configuration Examples:
EAP-FAST Authentication with Wireless LAN Controllers and External RADIUS Server

Tech Notes:
Wireless LAN Apple Bonjour Deployment Guide



CiscoTechAdvantage (formerly IOS Advantage) Webinars


Secure ISP Routing: A Holistic Security Approach for Service Providers Webinar - November 20
Preparing for BYOD and IPv6 with a Single Security Policy - December 5

For more information, check out the Cisco IOS Advantage Webinar Series

Upcoming Ask the Expert Events from Cisco Support Community's Expert Corner:


Engage, collaborate and co-create with our Cisco subject matter experts through interactive events.

• Scaling Data Center Networks with Cisco FabricPath - Starts November 16, 2012
• Best practices for Configuring the Web Security Appliance - Starts November 16, 2012
• Security for IP phones (wired, wireless, soft phones) - Starts November 28, 2012
• Troubleshooting Cisco Unified Communication Manager Integration with Cisco TelePresence Video Communication Server - Starts November 28, 2012

Troubleshooting Cisco Unified Communication Manager Integration with Cisco TelePresence Video Communication Server – Wednesday, November 28, at 7 a.m. PDT San Francisco (UTC -8 hours)

Technology You Can Use from Geeks You Can Trust


Spend time with your favorite geeks in these TechWiseTV episodes:

Cisco Catalyst 6500 for the Next Decade: Innovations for the Network Backbone
The right technology can help you keep up with customer demand and your competition. The newest addition to our family of supervisor switches, the Cisco Catalyst 6500 Supervisor Engine 2T, is designed to do just that. Get an engineer’s eye view into the latest features of the Cisco Catalyst 6500 Supervisor Engine 2T.

Networking 101: OSI 7 Layer Model
“All People Seem To Need Data Processing” is likely one of the first networking mnemonics you memorized. The OSI 7 layer model is a favorite of test writers for sure. Is there more to this than memorization? How can you turn this structure into something you can actually use in your day-to-day practice of networking and make it work?

Algo Boost and Cisco Nexus: Breaking the Latency Barrier
Learn more about the new Cisco Nexus 3548 Switch and how it can be the fastest switch on the market. Cisco continues to build on the 3000 series with this newest wunderkind, a high-performance, high-density, ultra-low-latency switch, providing speed and density. The Cisco Nexus 3548 is optimized for financial co-location deployments. Tune in and check out the demos from our experts.

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