Global Export Trade

Malaysia, Hong Kong, Singapore Trade Process

Local rules for shipping points: Malaysia, Hong Kong, Singapore

Overview

Cisco Equipment trans-shipping Hong Kong, Malaysia, or Singapore that is ECCN 5A002 or 5D002 requires a local Hong Kong Export, Malaysia or Singapore license to be shipped from those locations. These are local rules and will be additional requirements to any US or EU requirements that these shipments may have.

For Malaysia:

Both Restricted and Unrestricted ECCN 5A002 or 5D002 gear requires a license,  and an additional  end user statement all users whether civilian, military, or government.

   
For Hong Kong:
Unrestricted gear requires a license but does not require an end user statement.
Restricted gear requires a license,  and an additional  end user statement for government and military end users.
 
For Singapore:
Both Restricted and Unrestricted ECCN 5A002 or 5D002 gear requires a license,  and an additional  end user statement all users whether civilian, military, or government.
Singapore End User Statement Instructions

The exporter of record is responsible for getting that license. The Exporter of record is the company controlling the shipment out of Hong Kong.  Cisco will be applying for the license on behalf of our customers, if Cisco is controlling the shipment.

Malaysia End User Statement (prepared by Ship To Company)

The Malaysia Trade Authority requires a Malaysia End User Statement to approve the transfer of strategic controlled goods from Malaysia. This end user statement is part of the documentation required to release goods manufactured in Malaysia. In Malaysia the Statement is to be prepared by the SHIP TO company.  Once approved it will be valid for all shipments to that company at that address.  Cisco Export will track these end user statements.

All 5A/D002 gear, both Restricted and Unrestricted encryption products that trans-ship Malaysia are affected by this requirement. Cisco will have companies applying for licenses to move the gear on your behalf from Malaysia.

Cisco Export Operations will assist you by preparing this form for your completion,  by reviewing it to ensure it is complete, and providing the originals to the exporter.

It takes 7 to 10 working days for the Malaysia Trade Authority to approve a Malaysia Export License (after it has been submitted by the exporter).

Hong Kong End User Statement (government and military orders only)

This process is explained in every e-mail sent to the end user from Export Operations.

The Hong Kong Trade Authority (HKTID) requires a Hong Kong End User Statement to approve the transfer of strategic controlled goods from Hong Kong to government and military end users, as part of the export license from Hong Kong.  (except to the following countries: all EU countries, a current list is available at http://www.eurunion.org/states/offices.htm), Australia, Canada, Japan, New Zealand, Norway, Ukraine and the United States).

Civilian orders do not require a Hong Kong End User Statement.  All 002 orders do require a Hong Kong license.

Cisco agent, SCHENKER INTERNATIONAL (H.K.) Ltd., will apply for a permit to export the goods on your behalf.

Cisco Export Operations and our Hong Kong partner Schenker will assist you in preparing this form by reviewing it to ensure it is complete, and acting as your agent with the Hong Kong Trade Authority.

It takes 10 to 14 working days for the HKTA to approve a Hong Kong Export License (after it has been accepted by Schenker).

Please note there are no country exceptions for Singapore End User Statements - Singapore requires an End User Statement for all countries.

 

Who can prepare this form?

The Hong Kong End User Statement must be prepared by the end user/install Site

   General Instructions:
 
Export Operations will either send you a pre-populated form or you can complete the Hong Kong End User Statement PDF form. For assistance preparing this form, see the following detailed instructions.
 
Attach a soft copy of the completed form in an e-mail and send to Export Operations, please include the Sales Order number in the subject line of the e-mail.
 
Export Operations will review the form and will e-mail you to let you know if the order has been approved, or if you need to make any changes to the form.
 
When the form is approved by Export Operations, send the original completed form by courier to:
SCHENKER INTERNATIONAL (H.K.) Ltd.
4/F, Phase II, Fountain Set Building,
3A Hung Cheung Road,
Tuen Mun Industrial Estate,
Tuen Mun NT, Hong Kong
Attn: George Chau(Cisco account)
 
SCHENKER INTERNATIONAL (H.K.) Ltd. will confirm receipt to Export Operations, and will prepare the Hong Kong License application and submit it to the Hong Kong Trade Department (HKTID).
 
SCHENKER INTERNATIONAL (H.K.) Ltd. will inform Export Operations when the HKTID has released the local hold.

Who is Exempt from this process?

There are no countries exempt from the license process, however from Hong Kong, there are countries exempted from providing an end user statement. Countries exempted from Hong Kong End User Statement: all EU countries (a current list is available at http://www.eurunion.org/states/offices.htm), Australia, Canada, Japan, New Zealand, Norway, Ukraine and the United States.

Schenker contact information:

George Chau
Customer Services / SCHENKER INTERNATIONAL (H.K.) Ltd.
Direct Line: (852) 2436 6923
Fax: (852) 2431 0608
E-mail: George.Chau@dbschenker.com

Hong Kong Trade Authority:

http://www.stc.tid.gov.hk/

Group End User Statements

 
If you are a Partner Shipping in excess of US$1 million worth of product through Hong Kong every six months, you may qualify for a Group End User Statement.
 
Please contact Export Operations if you have a partner you believe qualifies; Export Operations reaches out to Customer Services when we have candidates for this process.
 
Group End User Statements are not available for Singapore.

Examples and Attachments

Click on the image to go to instructions

Click on the image to go to instructions

The customer must complete the Hong Kong End User Statement as follows:


  1. End User Information: End User Name, Address, Telephone Number, and Fax Number.
  2. Describe goods: is requested, list the Major then Minor restricted line items from the order that contain encryption: CISCO3825 QTY:XX USDXXXX (Value for both major and minor line items) : S384ASK912403 QTY:XX. 1. [Example: CISCO 3825 QTY: 05 USD 37,000; S384ASK912403 QTY 07]
  3. Intended Use: Do not change this part of the form. Leave "Internal IT Connection". Please note goods must be priced in US Dollars, and prices must have the prefix USD. Not using the USD prefix can cause the form to be rejected.
  4. Destination Country: Insert destination Country
  5. Signature of Sender
  6. Sender's name in block letters [Example JOHN SMITH]
  7. Signature Date
  8. Signer's position with the company
  9. Company Chop: This is the actual original seal/stamp of the company. The company chop must have the same company name as listed in Item 1.
    If your company chop is not in English, you must include a Declaration Letter, on letterhead, stating the English name of the company. See Example 1.
    If you do not own a company chop/stamp, a Declaration Letter on company letterhead will be required that states: "We, (Company Name), do not own an official company chop".
    This must include signature and date. See Example 2.
  10. Example of completed Hong Kong End User Statement.
  11. For instructions on what to do with the completed form click here.

Company Chop Is Not in English

Company Chop Is Not in English

No Company Chop (Stamp)

No Company Chop

Completed Hong Kong End User Statement

Completed Hong Kong End User Statement

Singapore End User Statement Instructions

As part of that export license a Singapore End User statement is required for each ship to address   Once the original is received, it will be valid for two years from signature date for all 5A002 and 5D002 equipment exiting Malaysia for that ship to address.

We require the company that is the ship to address to complete the form.    They need only print this form on their letterhead (all pages), following the instructions below, and when approved by the Cisco Export Team, provide two original copies to the Cisco address listed below.

Instructions:

  1. Please print the form on the Ship to address letterhead paper- all pages must be printed on company letterhead that matches the Ship To address
    1. If the letterhead does not exactly match the ship to address, we will ask you to complete Step 5
  2. VALUATION AND COUNT OF PRODUCT SHIPPED FROM MALAYSIA  page -1-  We have populated this for you, the requirement is that you not exceed  this count in 2 years, not that you meet this count in two years
  3. COMPANY STAMP/CHOP page -2-
    1. We have a Company Stamp/Chop - If you have a Company Stamp, affix the stamp in the Company Stamp area
    2. We do not have Company Stamp/Chop - If you do not have a Company Stamp/Chop,  Check “We declare we do not  have a Company Stamp” box
  4. SIGNATURE LINES PAGE -2-
    1. You must sign the Document
    2. Date the Document
    3. Print your name in BLOCK LETTERS
    4. Print your Title in BLOCK LETTERS
    5. Print your Email address in BLOCK LETTERS
    6. Print your Company’s web address in BLOCK LETTERS
    7. Print your phone number
    8. Print your FAX number
  5. LETTERHEAD DOES NOT MATCH THE SHIP TO ADDRESS DECLARATION page 3 – If  the letterhead and Ship to addresses do not match, explain why they do not  match in very simple terms, sign and date that form  [if letterhead matches the ship to address, ignore this step and please delete this page]
    1. Same person must sign the entire document
  6. WEB ADDRESS DOES NOT MATCH or NO WEB ADDRESS – Page 3 – if the web address does not match the letterhead or if the company does not have a WEB address, or the web address does not match the letterhead explain why they do not  match in very simple terms, sign and date that form  [if letterhead matches the ship to address, ignore this step and please delete this page]
    1. Same person must sign the entire document
  7. UPON COMPLETION – scan the documents and email them to exportops@cisco.com, ecra-forms@cisco.com;
  8. We will review the emailed copy – and send you our approval or request for changes
  9. APPROVED FORMS – we will instruct you to send two signed original copies to:

  Cisco Export Operations Cisco Systems
Mail Stop SJC09/2/3
170 West Tasman Drive
San Jose, CA, USA, 95134


If you have question please contact exportops@cisco.com

Singapore End User Statement

The Singapore Trade Authority requires a Singapore End User Statement to approve the transfer of strategic controlled goods from Singapore. This end user statement is part of the documentation required to release goods manufactured in Singapore.

All 5A/D002 gear, both Restricted and Unrestricted encryption products that trans-ship Singapore are affected by this requirement. Cisco agent, SCHENKER INTERNATIONAL (Singapore) Ltd., will apply for a permit to export the goods on your behalf.

Cisco Export Operations will assist you in preparing this form by reviewing it to ensure it is complete, and Schenker will act as your agent with the Singapore Trade Authority.

It takes 5 to 7 working days for the Singapore Trade Authority to approve a Singapore Export License (after it has been submitted by Schenker).

Who can prepare this form?

The Singapore End User Statement must be prepared by the end user/install site. This process is explained in every e-mail sent from Export Operations. Export Operations will monitor the order and release it as soon as all the requirements for the order are completed.

Singapore End User Statement Example

Click to go to instructions


Fill out a Singapore End User Statement


The customer must complete the Singapore End User Statement as follows:

  • The end user name in the order must match the end user name on the end user statement.
  • Print the statement on end user company letterhead. If you do not have company letterhead, you must attach a declaration stating so.
  • Even if the company address is on the letterhead itself, please fill out the form entirely.
  • Write the company name clearly, as per letterhead company registration name.
  • Complete all the blank fields Production Description, Category Code, HS Code, and Type fields.
  • Declare intention of use.
  • Declare country location of end user.
  • Write the contact name and provide an authorized signature.
  • Company website URL is mandatory, or explanation why there isn't one.
  • Include company stamp/chop. It is mandatory, if you have no chop/stamp, include a declaration on company letterhead stating you have no chop/stamp.
  • Send the form by e-mail to exportops@cisco.com and copy sin.ciscoslc@schenker.com for confirmation that form is complete.
  • Send in original form to:
    • Schenker Singapore Pte Ltd for government-required archival:
      No 51 Alps Avenue
      Level 5
      Singapore 498783
      Attn: Cisco Support
Contacts for Schenker Hong Kong and Singapore

HONG KONG SLC :
George Chau
Customer Services / SCHENKER INTERNATIONAL (H.K.) Ltd,
Direct Line: ((852) 2460 8136
Fax: (852) 2431 0608
E-mail: George.Chau@dbschenker.com

SINGAPORE SLC :
Cisco Support
Customer Services / SCHENKER INTERNATIONAL PTE LTD,
Direct Line: 65-65495862
E-mail: sin.ciscoslc@dbschenker.com