You have been requested to complete a Hong Kong or Singapore End-User Statement
because part of your order is shipping from Hong Kong or Singapore. The following forms
and processes are required to release orders from local export hold in these
countries. These requirements are in addition to any U.S. export requirements the
order may have to meet. To forward to the Singapore process,
click here.
Hong Kong End-User Statement
This process is explained in every e-mail sent to the end user from Export Operations.
The Hong Kong Trade Authority(HKTA) requires a Hong Kong End-User Statement to approve the transfer of strategic controlled goods from Hong Kong.
This end-user statement is the documentation required to release goods manufactured in Hong Kong.
All restricted encryption products that trans-ship Hong Kong are affected by this requirement.
Cisco agent, SCHENKER INTERNATIONAL (H.K.) Ltd.(Schenker), will apply for a permit to export the goods
on your behalf.
Cisco Export Operations and our Hong Kong partner Schenker, will assist you in preparing this form by
reviewing it to ensure it is complete, and acting as your agent with the Hong Kong Trade Authority.
It takes 10 to 14 working days for the HKTA to approve a Hong Kong Export License (after it has
been accepted by Schenker).
Who can prepare this form?
The Hong Kong End-User Statement must be prepared by the end user/install site
General Instructions:
- Export Operations will send you a pre-populated form, or you can complete the Hong Kong End-User Statement
PDF form.For assistance preparing this form, see the following detailed instructions.
- Attach a soft copy of the completed form in an e-mail and send to Export Operations.
Please include the Sales Order number in the subject line of the e-mail.
- Export Operations will review the form and will e-mail you to let you know if the order has been approved,
or if you need to make any changes to the form.
- When the form is approved by Export Operations, send the original completed form by courier to:
SCHENKER INTERNATIONAL (H.K.) Ltd.
4/F, Phase II, Fountain Set Building,
3A Hung Cheung Road,
Tuen Mun Industrial Estate,
Tuen Mun NT, Hong Kong
Attn: George Chau(Cisco account)
- SCHENKER INTERNATIONAL(H.K.) Ltd. will confirm receipt to Export Operations, and will
prepare the
Hong Kong License Application and submit it to the Hong Kong Trade Department (HKTD).
- SCHENKER INTERNATIONAL(H.K.) Ltd. will inform Export Operations
when the HKTD has released the local hold.
Who is Exempt from This Process?
Countries exempted from Hong Kong End-User Statement
include all EU countries (a current list is available
at http://www.eurunion.org/states/offices.htm), Australia, Canada, Japan, New Zealand, Norway, Ukraine, and the United States.
Schenker contact information:
George Chau
Customer Services / SCHENKER INTERNATIONAL (H.K.) Ltd.
Direct Line: (852) 2436 6923
Fax: (852) 2431 0608
E-mail:
George.Chau@schenker.com
Hong Kong Trade Authority:
http://www.stc.tid.gov.hk/
Group End-User Statements
- If you are a Partner Shipping in excess of US$1 million worth of product through Hong Kong
every six months, you may qualify for a Group End-User Statement.
- Please contact Export Operations if you have a partner you believe qualifies;
Export Operations reaches out to Customer Services when
we have candidates for this process.
- Group End-User Statements are not available for Singapore.
Examples and Attachments
Click on the image to go to instructions
- End User Information: End User Name, Address, Telephone
Number, and Fax Number.
- Describe goods: is requested, list the Major then Minor
restricted line items from the
order that contain encryption: CISCO3825 QTY:XX
USDXXXX (Value for both major and
minor line items) : S384ASK912403 QTY:XX. 1.
[Example: CISCO 3825 QTY: 05 USD 37,000; S384ASK912403 QTY 07]
- Intended Use: Do not change this part of the form.
Leave "Internal IT Connection". Please note goods must be priced in US Dollars, and prices must have the prefix USD. Not using the USD prefix can cause the form to be rejected.
- Destination Country: Insert destination
Country
- Signature of Sender
- Sender's name in block letters [Example
JOHN SMITH]
- Signature Date
- Signer's position with the company
- Company Chop: This is the actual original seal/stamp of the company.
The company chop must have the same company name as listed in Item 1.
If your company chop is not in English, you must include a Declaration Letter,
on letterhead, stating the English name of the company. See
Example 1.
If you do not own a company chop/stamp, a Declaration Letter on company letterhead will be required that states:
"We, (Company Name), do not own an official company chop".
This must include signature and date. See Example 2.
- Example of completed Hong Kong End User Statement.
-
For instructions on what to do with the completed form click here.
Company Chop Is Not in English
No Company Chop
Completed Hong Kong End-User Statement
Singapore End-User Statements
The Singapore Trade Authority requires a Singapore End-User Statement to approve the transfer of
strategic controlled goods from Singapore. This end-user statement is part of the documentation
required to release goods manufactured in Singapore.
All restricted encryption products that trans-ship Singapore are affected by this requirement.
Cisco agent, SCHENKER INTERNATIONAL (Singapore) Ltd., will apply for a permit to export the
goods on your behalf.
Cisco Export Operations will assist you in preparing this form by reviewing it to ensure it is complete, and
Schenker will act as your agent with the Singapore Trade Authority.
It takes 2 to 3 working days for the Singapore Trade Authority to approve a Singapore Export License
(after it has been submitted by Schenker).
Who can prepare this form?
The Singapore End-User Statement must be prepared by the end
user/install site. This process is explained in every e-mail
sent from Export Operations. Company stamps/chops are not mandatory
on Singapore End-User Statements. Export Operations will monitor the
order and release it as soon as all the requirements for the
order are completed.
Singapore End User Statement Examples
Fill out a Singapore End-User Statement.
The customer must complete the Singapore End-User Statement as follows:
- The end-user name in the order must match the end-user name on the end-user statement.
- Print the statement on end-user company letterhead. If you do not have company letterhead, you must attach a declaration stating so.
- Write the company name clearly, as per letterhead company registration name.
- Complete all the blank fields except Production Description, Category Code, HS Code, and Type fields.
- Declare intention of use.
- Declare country location of end user.
- Write the contact name and provide an authorized signature.
- Company website URL is mandatory, or explanation why there isn't one.
- Include company stamp/chop. This is not mandatory.
- Send the form by e-mail to
exportops@cisco.com and copy
sin.ciscocs@schenker.com for confirmation that form is complete.
- Send in original form to Schenker Singapore Pte Ltd for government-required archival:
No 51 Alps Avenue
Level 5
Singapore 498783
Attn: Serene Kwan
