What do I have to do, and why?

All of the products that Cisco sells are subject to U.S. and local export regulations and information checks. All ship-to, bill-to and install sites are checked for denied parties and embargoed countries.

These information checks ask:Who are you? Where are you from (company and location)?

If you are outside the EU license free zone, restricted encrypted products are subject to additional export checks for install locations (install site is mandatory for all restricted encryption products). We will additionally ask: What does your business do? What will you use Cisco equipment for?

Understanding End-User Checks for Restricted Product

Install Site Information must be provided

Complete end-user details must be provided for all restricted encrypted product orders. The install site information provided in any required documentation must exactly match the information in the order.

If you have to change the install site information in the order please go to cs-support@cisco.com.

End-user details cannot be blank.
End-user details cannot contain the name and address of the distributor (except in EU license-free countries).
EXPORT OPERATIONS, Exportops@cisco.com will not open cases for lines that show the distributor as the end user. They will contact the distributors once weekly requesting end-user details.

All restricted encrypted product orders require an Written Assurance, which is the end users verification that they will not resell equipment to embargoed countries, or resell the equipment to military or government end users without first obtaining a US export license.

Written Assurance

The Written Assurance must be prepared by the end user; there are no exceptions.It must match the order in Company Name, Company City, and Company Country.The Written Assurance helps the U.S. Export Team determine whether an end user is a Civilian Company. Military- and defense-related users may be also requested to prepare an EPCI Written Assurance.

License Questionnaire

Required if Install Site country is outside the EU License-Free Zone and the business has government, military, or defense industry ties.

If it is determined by the information in the Written Assurance, the order, or Cisco Export research that the end-user business business is operated, owned, sponsored, or initiated by a civil or federal government, military, or defense (operated, owned, sponsored, or initiated), the end user will be required to fill out a License Questionnaire.

License Application

If necessary, Cisco will apply for an export license for the end user.

Based on the information provided in the license questionnaire,Cisco Export will determine if a license must be applied for. Cisco will apply for the license on behalf of the end user. Cisco will always try to qualify businesses for license exemptions.

Hong Kong or Singapore End-User Statement

If the restricted equipment in the order is manufactured in, or trans-ships Hong Kong or Singapore; the end user will have to provide an end-user statement for that country. These are local rules for Hong Kong and Singapore. For these forms, click on the Hong Kong End User Statement or Singapore End User Statement links.

For detailed instructions about the license process please go to the License Page.

For detailed instructions about how to prepare and submit Hong Kong or Singapore end-user statements, please go to the Hong Kong Singapore End-User Page.

Written Assurances

Things to remember when submitting a Written Assurance:

Written Assurances are required when the end-user country is out side the EU License-free zone.
The end user must submit the Written Assurance.
Domain in e-mail and company must match the company name or clarification (Box 7 of the Written Assurance).
must match the end-user name on the sales order.
Additional contacts can be the Customer Service Representative and any e-mail address the submitter wants to copy (Box 8).
Submitting an does not mean that the hold will be released.
It is not necessary to send a screenshot that a form is completed. Completion does not mean that Export has accepted the form.
It can take up to 48 hours for Export to process a Written Assurance accept it, and release an order.
are not processed during U.S. Saturdays and Sundays.
Customer Service can see the status of the Written Assurance.

Reasons a Written Assurance May Be Rejected

The submitter used a non-corporate or public e-mail address (e.g., Yahoo, Hotmail, 163.net, or Gmail) without an explanation.
The submitter was not the end user.
The submitter's e-mail address bounced when Export checked it.
The company URL provided cannot be found or does not exist.
Export will always contact the submitter and any other e-mail addresses on the form if we have rejected a Written Assurance, or if we have questions about the submission. Please ensure that any follow-up questions are answered.

Reasons Why 48 Hours Is Needed to Review Written Assurances

Export checks the Website provided by the end user.
Export does further web and tool searches to ensure that the end user is not government, military or defense related.
Export checks the Website to determine license and EPCI requirements.
Export checks the domain of the submitter to ensure it is tied to the end-user company.
Export may e-mail the submitter to check the validity of the e-mail address.

When is an EPCI required?

EPCI stands for the Enhanced Proliferation Control Initiative. Export will contact you directly if this form is required.
Export will contact you if this document is required.
EPCI is required for Military and Defense Industries,including industries that use materials that could be used for weapons such as fertilizer, chemical, or nuclear plants.

Forms