Export Operations operates in three theaters. Export Operations hours are from 03:00 to 23:00 (PST) on U.S. business days. Export Operations general alias is firstname.lastname@example.org.
All products manufactured by Cisco are subject to U.S. export Law, and local export laws for the following checks:
Export Operations must ensure that all transactions are screened against:
Most of Export Operations' focus is on controlled or restricted encryption products, that have an encryption classification control number (ECCN) of 5A002 or 5D002 These are the products that may export hold. For these products, Export Operations must ensure that when Cisco ships encryption product, we:
What do I need to understand about export process?
Orders Booked Cisco Systems International BV: Cisco has both country and Global License for Cisco to ship orders booked Cisco (CSI) BV International Limited to most countries. Please note that the EU does not permit exports to most Free Trade Zones, and that there are strict controls on orders shipped to the US Embargoed Countries (Cuba, Iran, North Korea, Sudan Syria) as well as heavy controls on Afghanistan, Iraq, Jordan, Lebanon, Libya, Pakistan, Myanmar, and Yemen.
Why is my order on hold?
There is likely restricted encryption product in your order. If Export Operations has not contacted you within 48 hours of you submitting your order, please contact email@example.com and provide the Cisco Sales Order number. Export Operations will advise what is required to resolve the hold.
When you are contacted by Export Operations:
Orders with end users outside the EU license-free zone may requre a Written Assurance.
Orders booked Cisco International Limited may require a UK Consignee Undertaking.
Government and military users outside the EU license-free Zone will require a U.S. export license. The person most knowledgeable about the order must submit a License Questionnaire. Once Export Operations has accepted the License Questionnaire Data Submission form, we will prepare a License Application on behalf of the end user. The License Questionnaire is not the License Application. If you have more questions about export licenses, please go to the license page.
Government users, military users, and civilian companies that work in the defense industry outside the EU license-free zone will require an Enhanced Proliferation Control Initiative (EPCI) form. Export Operations will contact you if this is required.
All 5A002/5D002 product Shipping from Hong Kong will require a Hong Kong Export License (local Hong Kong rule). All restricted encryption product will require a Hong Kong End-User Statement. Export Operations will advise if this is required (EU license-free countries do not require the end-user statement, but they do require a Hong Kong Export License).
All 5A002/5D002 products shipping from Singapore will require a Singapore Export License (local Singapore rule), and require a Singapore End User Statement. Export Operations will advise if this is required. No country is exempt from this requirement.
All 5A002/5D002 products shipping from Malaysia will require a Singapore Export License (local Singapore rule), and require a Malaysia End User Statement. Export Operations will advise if this is required. No country is exempt from this requirement.
Need Help filling out the forms?
At the Forms page, your questions can be answered on a form-by-form basis. Instructions for filling out each form are provided.
Don't know what the encryption value of your part is?
Go to the Public Product Lookup Tool.