Global Export Trade

Is My Order on Hold?

Export Operations operates in three theaters. Export Operations hours are from 03:00 to 23:00 (PST) on U.S. business days. Export Operations general alias is exportops@cisco.com.

All products manufactured by Cisco are subject to U.S. export Law, and local export laws for the following checks:

Export Operations must ensure that all transactions are screened against:

  1. Denial List/Denied Parties List.
  2. Embargoed Countries.
  3. Risk of Diversion.

Most of Export Operations' focus is on controlled or restricted encryption products, that have an encryption classification control number (ECCN) of 5A002 or 5D002  These are the products that may export hold.  For these products, Export Operations must ensure that when Cisco ships encryption product, we:

  1. Do not ship to a Denied Party.
  2. Have end-user information.
  3. Ensure that proper documentation is in place for end users outside of the EU license-free zone (ENC Countries).
  4. Ensure that local export laws in "ship-from" country are obeyed.
  5. Partner with Cisco Import so that both US and local import and export laws are followed.

What do I need to understand about export process?


  • All transactions are subject to the export controls of the country they originate in.
  • All transactions are also subject to US re-export controls, regardless of the location of the order.
  • No product can be shipped to U.S. embargoed countries.
  • No product can be shipped to any party on a denial list.
  • All orders with encryption products 5A002, 5D002 undergo license review and may be placed on Export Hold in Oracle.
  • Only 5A002  5D002 Restricted products are strongly controlled by the United States; however other countries make no distinction between US Restricted and Unrestricted products, and control all  5A002, 5D002 products.
  • End-user/install site information must be in place for all restricted product orders. Distributors, freight forwarders, and depots are NOT end users. The install site must be identified and screened.
  • Export Operations evaluates the end user: Where are they? Who are they? What business are they in?

International Orders:

Orders Booked Cisco Systems International BV: Cisco has both country and  Global License for Cisco to ship orders booked Cisco (CSI) BV International Limited to most countries.  Please note that the EU does not permit exports to most Free Trade Zones, and that there are strict controls on orders shipped to the US Embargoed Countries (Cuba, Iran, North Korea, Sudan Syria) as well as heavy controls on Afghanistan, Iraq, Jordan, Lebanon, Libya, Pakistan, Myanmar, and Yemen.

Orders booked Cisco UK International Limited:  For orders booked CIL UK , a UK Consignee Undertaking is required to ship 5A/D002 gear outside the EU.  Please note that the EU does not permit exports to most Free Trade Zones, and that there are strict controls on orders shipped to the US Embargoed Countries (Cuba, Iran, North Korea, Sudan Syria).   Further an individual export license may be required  if Cisco does not have a license for the Ship To/End User Country.  Cisco has UK licenses in place for all destinations except: US Embargoed Countries – Cuba, Iran, North Korea, Sudan and Syria, as well as Afghanistan, Burma/Mynamar, Democratic Republic of Congo, Eritrea, Iraq, Liberia, Somalia, South Sudan, Zimbabwe and all Free Trade Zones.
.

Orders booked Cisco Italy:  Cisco has licenses in place to ship to the EU and the CGEA countries.  Please note that the EU does not permit exports to most Free Trade Zones, and that there are strict controls on orders shipped to the US Embargoed Countries (Cuba, Iran, North Korea, Sudan Syria).

US Export Restrictions on Countries:

EU License-Free Countries Non-EU License Free-Countries Embargoed Countries
All restricted products can ship; no license, no written assurance required.

Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, and the United States.
All restricted product has the following requirements:

An end-user is required for restricted encryption product.

Government and military end users must have a license.

Nothing ships, if you have questions contact:
exportops@cisco.com

Cuba.
Iran.
North Korea.
Sudan.
Syria.

Why is my order on hold?

There is likely restricted encryption product in your order. If Export Operations has not contacted you within 48 hours of you submitting your order, please contact exportops@cisco.com and provide the Cisco Sales Order number. Export Operations will advise what is required to resolve the hold.

When you are contacted by Export Operations:

  • Read the e-mail. you may need a, EPCI Written Assurance, , UK Consignee Undertaking, License Questionnaire, or a Hong Kong or Singapore End-User Statement.
  • All requirements must be met for the order to be released.
  • End-user details cannot be blank.
  • End-user details cannot repeat the distributor name and address (except in EU license-free countries).

Orders with end users outside the EU license-free zone may requre a Written Assurance.
Written Assurances are only required upon request by the Export Team. Please do not submit a Written Assurance unless you are specifically asked by Export to do so.

Orders booked Cisco International Limited may require a UK Consignee Undertaking.

Government and military users outside the EU license-free Zone will require a U.S. export license. The person most knowledgeable about the order must submit a License Questionnaire. Once Export Operations has accepted the License Questionnaire Data Submission form, we will prepare a License Application on behalf of the end user. The License Questionnaire is not the License Application. If you have more questions about export licenses, please go to the license page.

Government users, military users, and civilian companies that work in the defense industry outside the EU license-free zone will require an Enhanced Proliferation Control Initiative (EPCI) form. Export Operations will contact you if this is required.

All 5A002/5D002 product Shipping from Hong Kong will require a Hong Kong Export License (local Hong Kong rule). All restricted encryption product will require a Hong Kong End-User Statement. Export Operations will advise if this is required (EU license-free countries do not require the end-user statement, but they do require a Hong Kong Export License).

All 5A002/5D002 products shipping from Singapore will require a Singapore Export License (local Singapore rule), and require a Singapore End User Statement. Export Operations will advise if this is required. No country is exempt from this requirement.

All 5A002/5D002 products shipping from Malaysia will require a Singapore Export License (local Singapore rule), and require a Malaysia End User Statement. Export Operations will advise if this is required. No country is exempt from this requirement.

Need Help filling out the forms?

At the Forms page, your questions can be answered on a form-by-form basis. Instructions for filling out each form are provided.

Don't know what the encryption value of your part is?

Go to the Public Product Lookup Tool.