Export Operations is now being run in the U.S., from San
Jose and Atlanta. Export Operations hours are from 03:00 a.m to 07:00 p.m PST
on U.S. business days. You can reach Export Operations by contacting
exportops@cisco.com.
Export agents are assigned by country. A list of agents and countries
is always available
here.
Our paging address is exops@epage.cisco.com.
All products manufactured by Cisco are subject to U.S. export Law for the following checks:
Export Operations must ensure that all transactions are screened against:
- Denial List/Denied Parties List.
- Embargoed Countries.
- Risk of Diversion.
Most of Export Operations' focus is on restricted encryption products,
which are the products that are on hold in Oracle. For these products,
Export Operations must ensure that when Cisco
ships restricted encryption product, we:
- Do not ship to a Denied Party.
- Have end-user information.
- Ensure that proper documentation is in place
for end users outside of the EU license-free zone
(ENC Countries).
- Ensure that local export laws in "ship-from"
country are obeyed.
- Partner with Cisco Import so that both US
and local import and export laws are
followed.
What do I need to understand about export process?
- All transactions are subject to export controls.
- No product can be shipped to U.S.-embargoed countries.
- No product can be shipped to any party on a denial list.
- All restricted encryption products are placed on export
hold in Oracle.
- Export Operations evaluates the end user:
Where are they? Who are they? What business are they in?
- End-user/install site information must be in place for all
restricted product orders. Distributors, freight forwarders, and
depots are NOT end users. The install site must be identified and screened.
Export Restrictions on Countries
Why is my order on hold?
There is a restricted encryption product in your order.
If Export Operations has not contacted you within 48 hours of you
submitting your order, please contact
exportops@cisco.com and provide the Cisco Sales Order number. Export Operations
will advise what is
required to resolve the hold.
Orders with end users outside the EU license-free zone will
require an
Written Assurance.
Government and military users outside the EU license-free Zone will require a U.S. export license
(in addition to the Encryption Written Assurance). The person most knowledgeable
about the order must submit a
License Questionnaire.
Once Export Operations has accepted the License Questionnaire Data Submission form, we will prepare a
License Application on behalf of the end user. The License
Questionnaire is not the License Application.
If you have more questions about export licenses, please go to the
license page.
Government users, military users, and civilian companies that work in the defense
industry outside the EU license-free zone will require an
Enhanced Proliferation Control Initiative (EPCI) Written Assurance. Export Operations will contact you if this is required.
All 5A002/5D002 product Shipping
from Hong Kong will require a Hong Kong Export License
(local Hong Kong rule). All restricted encryption product will require a
Hong Kong End-User Statement.
Export Operations will advise if this is required
(EU license-free countries do not require the end-user statement,
but they do require a Hong Kong Export License).
All 5A002/5D002 products shipping from Singapore will require
a Singapore Export License (local Singapore rule). All restricted encryption product will require a
Singapore End User Statement.
Export Operations will advise if this is required.
No country is exempt from this requirement.
