Customer Collaboration

Differentiate Your Business

Improve customer care to create the foundation for strong relationships.

Hospital Improves Patient Experiences

Children's Hospital Colorado met its goals for disaster recovery with Cisco solutions. (PDF - 326 KB)

Hospital Improves Patient Experiences
Hospital Improves Patient Experiences
  • contact_center

    Contact Center

    Strong customer care systems create the foundation for positive customer service, a key factor in building a stronger business.

    • operate_100x80

      Cisco Unified Contact Center Enterprise

      • State-of-the-art contact center capabilities for enterprise applications
      • Premises-based and hosted deployments with Cisco Unified Communications Manager or third-party call distributors
      • Intelligent contact routing, call treatment, and network-to-desktop computer telephony integration (CTI)
      • Option of web-based, thin-client collaborative desktops for agents and supervisors
    • elevate_100x80

      Cisco Packaged Contact Center Enterprise

      • Predesigned, all-in-one, packaged contact center solution
      • Essential features of Cisco Unified Contact Center Enterprise in a simplified, purpose-built package
      • Helps enable rapid deployment in a single site or in distributed locations
      • Single-server deployment, or two for redundancy
    • hosted_collab_100x80

      Cisco Unified Contact Center Express

      • Sophisticated call routing and contact management
      • Easy to deploy and use, highly secure, virtual, and highly available
      • Ideal feature set for midmarket, enterprise branch, or corporate departments
      • Versatility for both formal and informal contact centers
    • finesse_100x80

      Cisco Hosted Collaboration Solution for Contact Center

      • Designed to support up to 1000 agents
      • Capabilities of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal
      • Multicustomer management-provisioning capabilities with Cisco Contact Center Domain Manager
      • Next-generation agent and supervisor desktop with Cisco Finesse
      • Outbound support and intelligent contact routing with Cisco Precision Routing
  • self_service

    Voice Self-Service

    Get open-standards support for speech combined with intelligent application development and industry-leading call control.

    • vni-graphing-tool-100x80

      Cisco Unified Customer Voice Portal

      • Award-winning product provides speech-enabled self-service to callers
      • Provides powerful call control to treat calls at the most efficient location
      • Supports open standards for speech recognition to help deliver self-service as a standalone IVR system or integrated system

Gartner Names Cisco a Leader

Cisco named a leader in 2013 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide.

Read Report

Increase Customer Loyalty

Learn how Cisco Customer Collaboration solutions can improve your customer service. (PDF - 125 KB)

Learn More

Let Us Help