October 14, 1997
Products Affected
All IMATM-A cards.
Problem Description
An IMATM-A card may "hang" and not pass data.
Solution
The IMATM-A has a jumper labeled "W1" which should be removed. Several manufacturing runs of these cards were shipped with W1 installed, which disables a Watchdog Timer. With W1 removed the Watchdog Timer is enabled, and the "hung" card will reset itself and restore traffic continuity without external intervention. "Hung" cards with W1 still installed can be restored to operation by resetting the card.
Note: A maintenance window should be set for the removal of W1 from the IMATM-A cards unless the IMATM-A is displaying signs of being "hung," such as not passing traffic. No other action is needed.
For More Information
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