February 16, 2009
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Revision Date Comment 1.0 16-FEB-2009 Initial Public Release
Products Affected CCA AGENT - 3.2 CCA AGENT - 3.3 CCA AGENT - 3.4 CCA AGENT - 3.5 CCA AGENT - 3.6 CCA AGENT - 4.0 CCA AGENT - 4.1 CCA AGENT - 4.5
When using Symantec Anti-Virus software and the Cisco Clean Access Agent - with realtime scanning enabled - Symantec Anti-Virus QuickScan will delay the initial pop-up for the Agent from running. With AV detection, the agent takes 2-4 minutes to popup. This has also been seen on Windows XP, but is more prevalent on Vista.
Product Type : AntiVirus (NortonAV)
Product Name : Symantec AntiVirus
Product Ver. : 10.2.0.276
Def Ver. : 11/6/2006 rev. 64
Def Date : 11/6/2006
Also please referrence
Interoperability testing has brought this issue to the attention of Cisco Clean Access software development group.
The Cisco Clean Access Agent login screen is delayed/very slow to pop up and will ask for login credentials.
The following workaround should be used:
Exclude the Clean Access Agent AV411 directory from Symantec Antivirus scanning. See http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008111414031848
To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.
DDTS Description CSCsr90712 (registered customers only) Symantec Antivirus delays Clean Access Agent startup
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